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Formerly Victoria Teachers Mutual Bank, Bank First is an award winning financial institution with a competitive range of banking products including personal loans, home loans, term deposits and savings accounts. Founded by Australian educators in 1972, Bank First offers all Australians outstanding value but doesn't compromise on service or quality. Best of all, Bank First customers become equal shareholders which means all the benefits are directly returned to you.
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Great bank, super helpful staff
This bank was fantastic when it started as VTCU. Then it changed to Mutual Bank and was still pretty good. Now it has really gone downhill. In the beginning I would call and a person would answer. Now i get the whole choose an option etc recording and on average the wait is 20 mins on a good day. So I started to email my questions - but I now get a message saying I need to wait up to 5 days for a reply. What if i need to speak to someone urgently? I am really thinking after 30 years of moving on. One of the best things about the bank used to be prompt and personal service - not any more :(
I am seriously disgusted in the service since January this year. Customer service does not exist. Each time i call i am told the average wait is 60 minutes. I would love to bill them for my time and see how they like it. I tried emailing but have now been waiting 6 days and no reply or call back. This is totally unacceptable. As soon as I can I will b e withdrawing all of my money. Obviously short of staff and they need to hire and train new people quickly or they will lose more customers.
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