ING is part of the ING Group, one of the world's largest financial institutions, but it isn't like other banks. ING pioneered branch-less banking in Australia, getting rid of branches and passing on the savings to customers in the form of better rates and lower fees. From high interest savings accounts and term deposits to low rate home loans, ING aims to keep your banking simple.
In fact, ING get it so right with their customers that they were awarded five Mozo People's Choice Awards in 2022 for Customer Satisfaction - Bank Accounts, Mobile Banking Experience, Most Recommended, Internet Banking Experience and Outstanding Customer Satisfaction. Not to mention they've taken out the Mozo title of Australia's Best Bank for a fourth consecutive year.
ING have competitive rates and everything can be handled online or on the phone. Very friendly customer service located here in Australia.
I have always found ING to be a truly friendly and dependable bank. Great service and extremely helpful. AlwY get to speak to a real person . More than happy with this bank
I really banking with ING. I started out many years ago as they were giving customers $25 to join. I thought this was great. They always have the best interest rates. They are easy to get in contact with and very reliable for an online bank
It was east to obtain, good customer service and fast processing. No issues throughout loan term and can pay down as quick as you like with no hidden fees or charges.
Pros: - No annual fee - Low interest rate for purchases - Access to Apple Pay - Ability to transfer balances from one ING account to another Cons : - No rewards or cashback - Foreign transaction fees may apply
i switched to ING a few years ago. Despite not having any physical branches, I have found their customer service to be excellent and deliver products to the standard they say.
If I could give a zero I would. Long wait times - never call you back or keep you updated. I made a claim on 24th December - it’s now 21st February and I’m nowhere near getting my car back. Took them 20 days to approve repairs. I chose them because they offered a hire car benefit but there are lengthy delays and “processing times” or “assessment times” which take up most of your hire car benefit.
I couldn't be happier with my decision to switch to ING Home Insurance. From the moment I contacted them for a quote, their customer service has been outstanding. The rates offered by ING were highly competitive. I did some comparison shopping before making my decision, and they provided excellent coverage for my home at a price that was not only affordable but also provided great value for the protection it offered. The sign-up process was simple. The representative I spoke with was patient, knowledgeable, and took the time to explain all the policy details and options available to me. They tailored my policy to fit my specific needs, ensuring that I had the right coverage for my home, personal belongings, and liability protection. When its time to lodge a claim, I know ING have a reputation for efficient and hassle-free claims processing. Their website and mobile app make managing my policy and payments incredibly easy. I can access my policy information, pay my premiums, and even contact customer support at my convenience. It's user-friendly and efficient. The customer service at ING has been consistently exceptional, their representatives have been polite, knowledgeable, and quick to assist. ING has provided me with cost-effective coverage, excellent customer service, and a user-friendly experience. My home is protected by a company that genuinely cares about its customers. I highly recommend ING Home Insurance to anyone looking for a trustworthy and reliable insurer.
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