ING is part of the ING Group, one of the world's largest financial institutions, but it isn't like other banks. ING pioneered branch-less banking in Australia, getting rid of branches and passing on the savings to customers in the form of better rates and lower fees. From high interest savings accounts and term deposits to low rate home loans, ING aims to keep your banking simple.
In fact, ING get it so right with their customers that they were awarded five Mozo People's Choice Awards in 2022 for Customer Satisfaction - Bank Accounts, Mobile Banking Experience, Most Recommended, Internet Banking Experience and Outstanding Customer Satisfaction. Not to mention they've taken out the Mozo title of Australia's Best Bank for a fourth consecutive year.
Good saving account options. Home loan rates are competitive but could be better.
I like ING overall and do most of my banking with it. The site is easy to navigate and customer service by phone excellent. The only thing I don't like about the savings maximiser are the strict conditions needed to achieve the highest interest rate each month.
Range of accounts, convenience of savings accounts and day to day accounts together.Ease of using website
It was east to obtain, good customer service and fast processing. No issues throughout loan term and can pay down as quick as you like with no hidden fees or charges.
Pros: - No annual fee - Low interest rate for purchases - Access to Apple Pay - Ability to transfer balances from one ING account to another Cons : - No rewards or cashback - Foreign transaction fees may apply
I love how ING gives you money back for BPAY payments as well as ATM withdrawals. It’s nice to log into your app and see they’ve given you money back. ING also has great customer service without long wait times and when they answer your call they’re willing to help you resolve your issues. It’s a great bank with several products that’ll suit your needs
If I could give a zero I would. Long wait times - never call you back or keep you updated. I made a claim on 24th December - it’s now 21st February and I’m nowhere near getting my car back. Took them 20 days to approve repairs. I chose them because they offered a hire car benefit but there are lengthy delays and “processing times” or “assessment times” which take up most of your hire car benefit.
I couldn't be happier with my decision to switch to ING Home Insurance. From the moment I contacted them for a quote, their customer service has been outstanding. The rates offered by ING were highly competitive. I did some comparison shopping before making my decision, and they provided excellent coverage for my home at a price that was not only affordable but also provided great value for the protection it offered. The sign-up process was simple. The representative I spoke with was patient, knowledgeable, and took the time to explain all the policy details and options available to me. They tailored my policy to fit my specific needs, ensuring that I had the right coverage for my home, personal belongings, and liability protection. When its time to lodge a claim, I know ING have a reputation for efficient and hassle-free claims processing. Their website and mobile app make managing my policy and payments incredibly easy. I can access my policy information, pay my premiums, and even contact customer support at my convenience. It's user-friendly and efficient. The customer service at ING has been consistently exceptional, their representatives have been polite, knowledgeable, and quick to assist. ING has provided me with cost-effective coverage, excellent customer service, and a user-friendly experience. My home is protected by a company that genuinely cares about its customers. I highly recommend ING Home Insurance to anyone looking for a trustworthy and reliable insurer.
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