ING is part of the ING Group, one of the world's largest financial institutions, but it isn't like other banks. ING pioneered branch-less banking in Australia, getting rid of branches and passing on the savings to customers in the form of better rates and lower fees. From high interest savings accounts and term deposits to low rate home loans, ING aims to keep your banking simple.
In fact, ING get it so right with their customers that they were awarded five Mozo People's Choice Awards in 2022 for Customer Satisfaction - Bank Accounts, Mobile Banking Experience, Most Recommended, Internet Banking Experience and Outstanding Customer Satisfaction. Not to mention they've taken out the Mozo title of Australia's Best Bank for a fourth consecutive year.
Locked in my rates while they were low, still have options to pay more off and ING are always helpful.
There are barely any physical shops to go into for deposits and it’s not really clear on how to do this without.
I like the convenience of online banking. However, some people would prefer to be able to go into a branch
It was east to obtain, good customer service and fast processing. No issues throughout loan term and can pay down as quick as you like with no hidden fees or charges.
Low and comparable fees. A good daily driver credit card option with a low limit - very useful in pairing with the Savings account to meet the 5 monthly purchases to receive the bonus interest rate. Additionally, upon signing up I received a generous cash bonus.
Read the barefoot investor and never looked back
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