CBA is the best bank out of 5 others that We have been involved with.
Lots of ATM machines in my state as well as quick phone calls answered when you need support. The app is easy to easy to use, highly recommend.
Lack of the ability to change up the borrowing limits on cards, or to change all balances onto one card. Bank statements were difficult to get based on desired date range, less straight forward.
Comm Bank Credit Cards are fine. I use the low to no fee variety as a personal preference.
I am always greeted by a person when I go to my branch and if I have to wait I am offered a chair to sit on as I am an old person.
Initial process to sell their products were excellent. Getting ongoing support is impossible due to call center unreachable.
Absolutely hopeless. I called on 24th June 2021 and per the recorded message, it was to be a 30 minute wait. I finally got through after one hour and then the operator just hung up on me., How rude Absolutely disgraceful service. This is it. I am slowly going to switch all my automatic debits to another Credit card and close this card.
Give a great service any problem it’s is fixed very quickly.
Their staff do not know what the correct advice they give you. Branch manager wont see you. Phone banking take to long make contact. They phone you, then cut you off. They would not fix my problem on line, transfer me to awards area but could not fix it and its there area. Took Two months to sort it out, Its all record on my file.
As a student studying in Australia, the bank helps you start off your first account tailored for your studies, whether you are saving for something or spending everyday things. Very helpful with additional benefits such as cash back to ensure that when spending here, you are never truly running out of expenses.
It's a trusted institution. All the issues with my credit cards have been resolved speedily and without fuss, by speaking to the bank officers over the phone
I generally get good service at the Rosny Branch with prompt advise although I was very disappointed with the closure of the Lindisfarne Branch and the removal of the CBA ATM, both actions made me review where I would continue to Bank.
I have been with this bank for over 70 years & have never had any problems with them. They were the only bank who would give me a home loan back in the 1970's when getting a loan was very difficult so I have stuck with then since.
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