Very good customer service. I had an issue with a recent purchase made on my credit card, and the bank promptly dealt with it. The commonwealth bank also offers a wealth package if you have insurance/ mortgage/ loans/ credit cards etc which saves money and gives added discounts etc.
The product is great. I have security knowing if fraud is done with my card immediate attention is given to have it cancelled, looked into & rectified. I have a great credit rating and was disappointed when I rang once requesting my credit card limit to be increased. Was told to put my own funds onto the card which was defeating the purpose of the request. On another occasion, I then made an application to have it increased and considering they have been my bank for the past 33 years was surprised when they asked me to suit information they already have.
Have been waiting over 2 hours on the phone. If they can't even answer a phone to assist what kind of service will you receive for anything else. And this is for lost/stolen card issue. ABSOLUTELY DISGUSTED!!
CBA is the best bank out of 5 others that We have been involved with.
Lots of ATM machines in my state as well as quick phone calls answered when you need support. The app is easy to easy to use, highly recommend.
Lack of the ability to change up the borrowing limits on cards, or to change all balances onto one card. Bank statements were difficult to get based on desired date range, less straight forward.
Comm Bank Credit Cards are fine. I use the low to no fee variety as a personal preference.
I am always greeted by a person when I go to my branch and if I have to wait I am offered a chair to sit on as I am an old person.
Initial process to sell their products were excellent. Getting ongoing support is impossible due to call center unreachable.
Absolutely hopeless. I called on 24th June 2021 and per the recorded message, it was to be a 30 minute wait. I finally got through after one hour and then the operator just hung up on me., How rude Absolutely disgraceful service. This is it. I am slowly going to switch all my automatic debits to another Credit card and close this card.
Give a great service any problem it’s is fixed very quickly.
Their staff do not know what the correct advice they give you. Branch manager wont see you. Phone banking take to long make contact. They phone you, then cut you off. They would not fix my problem on line, transfer me to awards area but could not fix it and its there area. Took Two months to sort it out, Its all record on my file.
As a student studying in Australia, the bank helps you start off your first account tailored for your studies, whether you are saving for something or spending everyday things. Very helpful with additional benefits such as cash back to ensure that when spending here, you are never truly running out of expenses.
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**Saving based on the average difference in fees and charges over 3 years between the most competitive product Mozo can refer a consumer to and the average credit card product input by 6,863 consumers (average balance of $4,262 or balance transfer balance of $5,818, interest rate of 19.6% and annual fee of $36.50) who used the Mozo Credit Card Health Check tool between 1 January 2012 to July 2012.
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