Commonwealth Bank term deposit reviews

Friendly staff, no waiting period and there are multiple branches available for better convenience.

Price   10 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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Other banks provide much higher interest rates than Commonwealth Bank.

Price   2 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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Good interest

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   9 / 10

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Generally happy with service and products. Need to negotiate for better rates rather than being offered. Are not particularly flexible on product range. Customer loyalty can be taken for granted. Branch service is good and helpful.

Price   6 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   8 / 10

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I always get good customer service and the staff are always friendly even though some of my requirements are time consuming.

Price   3 / 10

Features   3 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   8 / 10

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Rates paid on term deposits keep going lower despite CBA continually making record profits. Had to threaten to withdraw money to get better rate than originally offered and still below rate paid on previous term deposit.

Price   3 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   4 / 10

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I love the idea of a term deposit but it's inconvenient that you can't contribute money to the account once you have started the term deposit and that you have to have 5000 saved before you can open it

Price   5 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   3 / 10

Trust   10 / 10

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Rates terrible, staff friendly

Price   3 / 10

Features   2 / 10

Customer service   6 / 10

Convenience   6 / 10

Trust   8 / 10

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I have been a customer of this bank for many years. Now that my husband and I are retired it doesn't offer good investment opportunities for retirees.

Price   2 / 10

Features   2 / 10

Customer service   4 / 10

Convenience   2 / 10

Trust   3 / 10

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I find the commonwealth bank's service fast and efficient and the customer reps are always very helpful and courteous. They always remind me when I need to pay a bill and they give me an extension if I need one.

Price   9 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   7 / 10

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I like this bank because theres lots of branches available. You also can easily open another account online. Very good customer service too.

Price   6 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I have been a customer for over 60 years, and would have given them away if ever I was dissatisfied with their service. Over the counter and online service are as good as they need be.

Price   5 / 10

Features   3 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Low interest

Price   2 / 10

Features   1 / 10

Customer service   1 / 10

Convenience   1 / 10

Trust   1 / 10

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Good product renewal process is poorly managed

Price   9 / 10

Features   4 / 10

Customer service   1 / 10

Convenience   10 / 10

Trust   8 / 10

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Overall I am satisfied with my dealings with the CBA but there is only one ATM in Goolwa where I reside, apart from the local post office the nearest CBA is in Victor Harbour.

Price   7 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   3 / 10

Trust   9 / 10

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Easy internet access, quick turn around if needed. As competitive as possible in this financial climate and someone I trust with my money.

Price   8 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   9 / 10

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Rate not changed

Price   2 / 10

Features   2 / 10

Customer service   0 / 10

Convenience   3 / 10

Trust   0 / 10

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I've had term deposits several times over the years and this bank's interest rate equally or bettered the opposition nearly every time. I've been with them since 1950!

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   10 / 10

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Interest paid on time and local branch reminds us when the renewal is and gets the best rate at the time.

Price   5 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   8 / 10

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Customer Service was excellent. Advice on shifting to a different A/C to get more interest was done in a matter of a few minutes, whilst I was at the Bank for another purpose! I was impressed. Fast moving queues also meant that I did not have to wait long at all. Very happy.

Price   9 / 10

Features   10 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   10 / 10

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Cons=comparative rates on term deposits do not apply.

Price   3 / 10

Features   2 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Reputable. Friendly staff. All enquiries treated with respect.

Price   9 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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I have a few accounts with this bank and all is easily managed online, as well as friendly service when I go into the branch.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   9 / 10

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Unlike some of its competitors, the Commonwealth Bank puts your term deposit into a low interest (up to 2%) "waiting pool" rather than automatically renewing the deposit. Interest rates lower than competitors. No "loyalty bonus" for depositor, unlike other banks. Term Deposits cannot be renewed on line by the client (I was told this was "too difficult") so you have to either call their service centre, working your way through the phone tree, or line up at a branch. Unsatisfactory level of service.

Price   2 / 10

Features   4 / 10

Customer service   4 / 10

Convenience   5 / 10

Trust   6 / 10

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Happy with how I am going.

Price   7 / 10

Features   5 / 10

Customer service   6 / 10

Convenience   6 / 10

Trust   6 / 10

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