My main issue is it depends so much on the person you are dealing with. I once got so much sass from someone when I asked to have a term deposit rate matched, and then she panicked when I asked to withdraw my money because it was obviously more than she thought I had. But other times I have had no issues. Its just highly variable. Also a bit annoying that the money doesn't roll into an account, you have to physically go in to set up a new one.
ATMs often out of order, branch staff try to guide me to use ATMs when trying to conduct personal banking and allow me to use teller staff when I insist!
Largest and most reliable during the pandemic.
Commonwealth Bank is reliable, and setup is straightforward for most accounts. However the interest rates are not that competitive.
I don't think you could be happy with a bank that offers close to 0% interest on saved deposits. But they certainly win when it comes to the customer service department.
Convenient bank for most locations and one of the most well-known and reliable banks.
Put $5K in a term deposit and received a good rate of interest for my money, without having to put the usual $10K. Was pleased with service received from my local branch, near home.
They hide interest rates from you, they're very difficult to find - not to mention incredibly low.
I like my term deposit account and the CBA staff always explain everything.
Great online app. Have to have a bit better customer support, but overall not bad. Have been with worse.
This bank provided the highest rate possible for the length of time I wanted it to and it gives a very good return so I was happy. Just like everything, read the paperwork and make sure you understand it fully as bank jargon can be tricky to comprehend at times.
They are not at all competitive with their rates. We used to use them 4-5 years ago, and even when we showed how much better competitor rates where, they wouldn't match them so we went to other institutions that provided good rates.
It's a pretty standard offering. I would like more communication when the term is maturing. That would be good.
I am very happy banking with Commonwealth. I had a few scares here and there but the took over and handled everything, much to my admiration. Everything was fixed in no time. They are always willing to offer good advice. Just wanted to give a big thanks to Commonwealth.
They gave us our first home and have never refused any finance issues we have had.
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Different interest rates apply to different amounts or different interest payment frequencies.
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