G&C Mutual Bank savings account reviews

I have been a customer with G&C (formerly SGECU) for many, many years. I was shocked recently how easy it was for someone to actually hack into my internet banking account and steal a substantial sum of money. Nearly two months have passed and I'm still waiting for a resolution. On calling to ask why it is taking so long I received a rather bewildered response from customer service rep - "I don't know why (!?)" After emailing their complaints department, I received a rather short reply - "We are still waiting on the other bank to respond." The other bank being the host to the fraudulent account my money was transferred to. I also received the stock reply - "We are taking your claim very seriously, but need to follow bank protocols..." It's ironic that G&C's protocols seem to better serve those criminals who hacked my account than myself as a genuine customer - they are more likely to have disappeared a long time ago before G&C took the time to act. How can you possibly trust this bank with your money?

Price   4 / 10

Features   4 / 10

Customer service   1 / 10

Convenience   1 / 10

Trust   0 / 10

Less

I have been with the SGE Credit union since 1986 and was happy with them till it went to G&C mutual bank. As is normal with take overs, renaming etc, the first thing that suffers is customer service as the priority then becomes cutting staff and better monies for the directors. I think all the staff have now been issued with idiot cards that they have to read out and comply with no matter what, the biggest joke of all is the tape you listen to when waiting on the line "We at G&C want to hear your suggestions on how to improve our service ha ha". My answer to that is give me the service you gave me 20 years ago. While I am at it why does a tax cheque 10 days to clear? Anyway enough said I am now going to another bank I can't handle the frustration any longer.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Have been with this credit union since 1982, when it was SGE credit union. Now that I am an old pensioner, I get the impression, we matter less as a customer.

Price   8 / 10

Features   5 / 10

Customer service   4 / 10

Convenience   4 / 10

Trust   5 / 10

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The staff treated me as a friend and always remembered about things that we had talked about. Very personal treatment. The only thing I dislike about this bank is that I no longer have a branch close by.

Price   8 / 10

Features   7 / 10

Customer service   5 / 10

Convenience   3 / 10

Trust   10 / 10

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Great service, only problem is they only have one branch located in Newcastle and can sometimes be difficult to get there.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   5 / 10

Trust   10 / 10

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My credit union is strong on support and products for all members.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   8 / 10

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Just great and convenient for me.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

I really don't have any problems with my savings account as such. It just needs to have better interest rates, and lesser overdrawn fees.

Price   4 / 10

Features   4 / 10

Customer service   4 / 10

Convenience   4 / 10

Trust   4 / 10

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I have had a savings account with this organisation for 40+ years and find them to be honest, trustworthy and fantastic to deal with be it in person, over the phone or online. I have never had cause to complain about their products or their service, not something I can say about the banks.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I like SGE Credit Union because they are a credit union run for people by people. Their customer service is outstanding and always try to meet with their memeber needs and expectations. I love that they are smaller than a bank and can offer competitve rates and streamlined access to their customers.

Price   8 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

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When I first signed up for the account I had an overdraft on my account, within two times of exeeding overdraft it was shut down. There are only a handful of branches in NSW, I think 5 in total. Get charged ATM fees for using other credit union ATMs, also because of lack of branches when you need to access money in case of a lost card for example, an inter-agency withdrawal cost you three times, one from the participating credit union which is roughly 15-20 dollars then to top it off the SGE charges you the same amount the other branch has charged. Dreadful bank...

Price   3 / 10

Features   2 / 10

Customer service   4 / 10

Convenience   0 / 10

Trust   4 / 10

Less

They are ok for a credit union but the cons are if you live a busy lifestyle like I do it's hard to get in there when there is only one in the area over half an hour drive away it really makes me want to change to a bank that is more convenient. Also they no longer keep cash on the premises which is very inconvenient if you need to withdraw over a thousand dollars in one day. The Pros are Every time I have needed to talk to someone they are polite and helpful when I call. There has been an occasion when I had insufficient funds in my account for a direct debit so the bank honored the payment and charged me a $10 fee.

Price   2 / 10

Features   0 / 10

Customer service   2 / 10

Convenience   0 / 10

Trust   3 / 10

Less

We have been with SGE Credit Union for almost 20 years (I KNOW!) and have been very happy with them. They are great at matching and beating the interest rates of other banks for term deposits. Log in to their internet banking system is not always easy but that actually gives me peace of mind knowing that they take their security seriously. They have lots of ATMs but few branches but we have learnt to work around this and do all my banking online with them. The times we have needed customer service they have quickly responded to emails or phone calls and promptly resolved any issues.

Price   9 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   5 / 10

Trust   10 / 10

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This credit union charges you to check the balance of your own money from one of their "user friendly" ATMs. Their general fees and charges are outrageous. We cannot wait to get away from this financial institution. They are a disgrace!!!

Price   0 / 10

Features   0 / 10

Customer service   5 / 10

Convenience   3 / 10

Trust   1 / 10

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A great low-cost fees and charges Credit Union. Good on-line banking and website. Only con is the lack of ATM's and suburban branches.

Price   9 / 10

Features   2 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   10 / 10

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Easy to deal with and manage my account. Much better than being with a bank!

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   9 / 10

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I have banked with the SGE C/U all of my working life, (34 years) and have not been impressed by them with the ongoing amount of fees they charge for daily activity in the account. I am not impressed with them.

Price   3 / 10

Features   1 / 10

Customer service   1 / 10

Convenience   1 / 10

Trust   2 / 10

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They are just the best and although there have been other tempting offers they cannot compete with the SGE Credit Union

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Always give efficient online and telephone advice, flexible, responsive to customer needs, friendly and helpful staff.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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Online website is excellent, face to face access is excellent.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

They only have main branch in Sydney, I use internet banking and or phone banking but my problem is when I need to withdraw cash- I can use our post office to put money in, but it is difficult if I need to take a large sum out - I can go to Parramatta branch if I order ahead but it would be better if there were more branches around the place - sometimes I like face to face especially where my money is concerned.

Price   8 / 10

Features   4 / 10

Customer service   7 / 10

Convenience   2 / 10

Trust   7 / 10

Less

there should be more branches.

Price   5 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   2 / 10

Trust   9 / 10

Less

Very easy online banking. Great customer service. They now have more ATMs.

Price   8 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I have never had a problem. The girls that work at the Liverpool hospital branch are always ready to help. Keep up the great work.

Price   7 / 10

Features   8 / 10

Customer service   -1 / 10

Convenience   9 / 10

Trust   10 / 10

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I am going to cancel my savings account with SGE after 25 years, as now I have to pay just to have this account. Very sad.

Price   1 / 10

Features   1 / 10

Customer service   7 / 10

Convenience   1 / 10

Trust   8 / 10

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