I've always been given great assistance whenever I've needed it. The only drawback I have with them is on occasion I've had to wait to talk to an operator. Nothing overly long, but it is one of those annoying things that happen with online banking. That's not to say that I'm in any way upset with this bank, far from it. I like the rate of return and the requirements needed to obtain a steady rate of interest are most certainly NOT onerous.
I was trying to contact the bank on a Saturday morning to stop a payment which I stupidly got scammed into. They only operate during business hours so my $500 is long gone if it was salvageable. I contacted lost cards but they couldn't help as she stated they are a third party service. Not good enough!
I've been with G&C Mutual Bank for 49 years and they have given me excellent service with home loans, personal loans and the management of my money. I have had my salary deposited with them since that option became available. I would definitely recommend them as a banking institution.
I have been a customer with G&C (formerly SGECU) for many, many years. I was shocked recently how easy it was for someone to actually hack into my internet banking account and steal a substantial sum of money. Nearly two months have passed and I'm still waiting for a resolution. On calling to ask why it is taking so long I received a rather bewildered response from customer service rep - "I don't know why (!?)" After emailing their complaints department, I received a rather short reply - "We are still waiting on the other bank to respond." The other bank being the host to the fraudulent account my money was transferred to. I also received the stock reply - "We are taking your claim very seriously, but need to follow bank protocols..." It's ironic that G&C's protocols seem to better serve those criminals who hacked my account than myself as a genuine customer - they are more likely to have disappeared a long time ago before G&C took the time to act. How can you possibly trust this bank with your money?
I have been with the SGE Credit union since 1986 and was happy with them till it went to G&C mutual bank. As is normal with take overs, renaming etc, the first thing that suffers is customer service as the priority then becomes cutting staff and better monies for the directors. I think all the staff have now been issued with idiot cards that they have to read out and comply with no matter what, the biggest joke of all is the tape you listen to when waiting on the line "We at G&C want to hear your suggestions on how to improve our service ha ha". My answer to that is give me the service you gave me 20 years ago. While I am at it why does a tax cheque 10 days to clear? Anyway enough said I am now going to another bank I can't handle the frustration any longer.
Have been with this credit union since 1982, when it was SGE credit union. Now that I am an old pensioner, I get the impression, we matter less as a customer.
The staff treated me as a friend and always remembered about things that we had talked about. Very personal treatment. The only thing I dislike about this bank is that I no longer have a branch close by.
Great service, only problem is they only have one branch located in Newcastle and can sometimes be difficult to get there.
My credit union is strong on support and products for all members.
Just great and convenient for me.
I really don't have any problems with my savings account as such. It just needs to have better interest rates, and lesser overdrawn fees.
I have had a savings account with this organisation for 40+ years and find them to be honest, trustworthy and fantastic to deal with be it in person, over the phone or online. I have never had cause to complain about their products or their service, not something I can say about the banks.
I like SGE Credit Union because they are a credit union run for people by people. Their customer service is outstanding and always try to meet with their memeber needs and expectations. I love that they are smaller than a bank and can offer competitve rates and streamlined access to their customers.
When I first signed up for the account I had an overdraft on my account, within two times of exeeding overdraft it was shut down. There are only a handful of branches in NSW, I think 5 in total. Get charged ATM fees for using other credit union ATMs, also because of lack of branches when you need to access money in case of a lost card for example, an inter-agency withdrawal cost you three times, one from the participating credit union which is roughly 15-20 dollars then to top it off the SGE charges you the same amount the other branch has charged. Dreadful bank...
On line Banking always available with an overdraft facility and debit card.
Bonus rate for the first 4 months from account opening
Bonus variable rate is available for the first four months.
Intro bonus rate of 5.25% for balances up to $1,000,000 for the first 4 months, reverting to 3.25%. Minimum deposit of $50 and no withdrawals.
Enjoy a bonus rate when you deposit at least $1000 per month with the AMP Saver Account.
Minimum $100 monthly deposit and no withdrawals to earn bonus interest each month.
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