HBF home insurance reviews

I like HBF for their fast, friendly and efficient service. Claiming was a breeze and they follow up after a claim to check not just once, but several times throughout the process that the work is being carried out. Only thing to watch out for is if you have policy in joint names and one of you cancel, then the other party looses their insurance too.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

This insurer has face to face contact, which I prefer and it is also a not for profit organisation. Any time I have had dealings with this provider I am met with a smile and a friendly chat. I am made to feel welcome and nothing seems too much trouble for the staff.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

So far I've had a positive experience with HBF. They offer better packages that are suited to me but I haven't made a claim before.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

They look after you and they have good customer service

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

Always have efficiently and kind service from this company

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   9 / 10

Trust   9 / 10

Less

They were very good when I made a claim a while back.

Value for money   5 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   9 / 10

Trust   9 / 10

Less

I always find in store customer service not great but over the phone I always find them very polite and helpful.

Value for money   5 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

Good service.

Value for money   6 / 10

Policy coverage   6 / 10

Customer service   6 / 10

Claims handling   6 / 10

Trust   6 / 10

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HBF is a well known, trustworthy insurance company and you get a discount if you have more than 1 policy. I have never had a problem with HBF.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   9 / 10

Less

Well worth the money.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   9 / 10

Trust   9 / 10

Less

HBF easy to go through.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

Less

I have been insured with HBF for over 15 years, their service is friendly and easy to claim.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Insurance is quite expensive.

Value for money   6 / 10

Policy coverage   6 / 10

Customer service   8 / 10

Claims handling   7 / 10

Trust   8 / 10

Less

Value for money, always treated right , easy process.

Value for money   10 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   9 / 10

Less

I like how my insurer keeps me up to date.

Value for money   4 / 10

Policy coverage   6 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Not customer focused. They care more about profit.

Value for money   4 / 10

Policy coverage   4 / 10

Customer service   6 / 10

Claims handling   6 / 10

Trust   6 / 10

Less

HBF is fantastic, customer service is brilliant any questions or problems are answered and fixed. Being a single mum on occasion I have had problems with not being able to pay on time but HBF gave me an easy payment plan and extension to help me. I would highly recommend HBF for any and all insurance coverage.

Value for money   7 / 10

Policy coverage   10 / 10

Customer service   8 / 10

Claims handling   9 / 10

Trust   10 / 10

Less

We've only made one claim so far, and with the high premium it was not worth it. Fairly disappointed so far. Let's hope we don't have to make any larger claims.

Value for money   6 / 10

Policy coverage   6 / 10

Customer service   8 / 10

Claims handling   7 / 10

Trust   7 / 10

Less

They tell you up front if a claim will be successful or not and the process by which this will take place.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   8 / 10

Less

Have not had a claim as yet so cannot rate that part, but overall good and had no problems getting cover even though my house is supposed to be on a flood plain. Other companies would not cover.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   7 / 10

Less

Can't really complain as I have been with them for some time.

Value for money   5 / 10

Policy coverage   6 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   7 / 10

Less

They made me fully aware of what was covered for each level of protection. Others just gave me a fixed price and did not go through what was covered and what wasn't.

Value for money   6 / 10

Policy coverage   6 / 10

Customer service   6 / 10

Claims handling   -1 / 10

Trust   6 / 10

Less

This provider is okay for us at this time. Although the forever increase is getting frustrating. We have house, car and health insurance all with this company. And we receive separate direct debits for each individual one. If they could combine all together, I think that would be fantastic.

Value for money   6 / 10

Policy coverage   6 / 10

Customer service   8 / 10

Claims handling   6 / 10

Trust   7 / 10

Less

Great customer service! Lovely people and all round trustworthy business.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   7 / 10

Trust   10 / 10

Less

HBF are very good with claims and very personable.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   6 / 10

Trust   5 / 10

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