Complaint made with AFCA, HBF made the process of making a claim (Landlords policy - rent arrears) unbearable. They honoured the claim after AFCA intervention. I’ve cancelled my other HBF policies as a result and would strongly urge anyone considering HBF to consider their options.
HBF is so easy. They are an excellent insurance company. I recently had to claim for my house and contents. They are 11/10.
Hbf car insurance met my needs to allow me to pay fortnightly payments for my car's as I had 3. Thus needed 3 × full comprehensive policies, 1× house insurance policy and 1× contents insurance policy. At the time they were the only insurer offering fortnightly payments. The next best was quarterly- half yearly which didn't appeal to me at that point in time as I was paid wages fortnightly, mortgage payments paid fortnightly, car payments paid fortnightly and so on. Fortnightly it was.
I like HBF for their fast, friendly and efficient service. Claiming was a breeze and they follow up after a claim to check not just once, but several times throughout the process that the work is being carried out. Only thing to watch out for is if you have policy in joint names and one of you cancel, then the other party looses their insurance too.
This insurer has face to face contact, which I prefer and it is also a not for profit organisation. Any time I have had dealings with this provider I am met with a smile and a friendly chat. I am made to feel welcome and nothing seems too much trouble for the staff.
I always find in store customer service not great but over the phone I always find them very polite and helpful.
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