When they visit a branch people do not want to be kept waiting in line for so long. For god's sake put another staff member on. It's not all about profits, there is service which this bank seems to be lacking. I recently went to a branch and they had people waiting out the door, two tellers on all other staff were in group talking. Not a good look.
Very happy ,no faults
Customer service is OK, but they don't go out of their way for you. Term deposits are a good idea but if you have to call on funds for an emergency then look elsewhere because NAB drags it out as long as they can.
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