The only thing that irks me (and I am sure many others) is the appalling interest rate. Institutions do not HAVE to reduce their rates on savings accounts and pensioner accounts just because the Reserve Bank makes yet another cut. Apart from that, I have no complaints about Regional Australia Bank - friendly, knowledgeable, efficient staff and they have looked after my situation on many occasions.
I have nothing but the highest praise for this institution. The staff at the local branch are brilliant and when dealing with staff over the phone elsewhere I also find them equally friendly and helpful. The services offered I highly recommend to anyone.
I find the Community Mutual group excellent to deal with both from a personal and business banking perspective. Their internet banking is by far the easiest and quickest I have used. (ANZ worst!)Branch staff are efficient, pleasant and knowledgeable and I wouldn't go to another bank after dealing with these guys for more than 10 years.
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