8.1 / 10

based on 2157 CUA reviews as rated by Mozo community

CUA term deposits

CUA is Australia's largest credit union and an alternative to the big banks, offering financial, health and insurance solutions to over 500,000 Aussies. As a mutual, it's run by members for members, and reinvests in making its service better for customers and supporting local communities. CUA is committed to helping members through life's big changes, so if you want to make a change for the better, check out CUA's range of home loans, personal loans, credit cards, savings accounts and more.

CUA offers the following term deposits

Rates and fees verified as correct at 18 May, 2021. Other information correct at the time of writing. Advertiser disclosure.

Product Best rate (up to 1 year) Minimum deposit Interest paid to another bank?
Term Deposit

0.65% p.a.1 year

$5,000.00

yes

How are CUA term deposits rated?

Mozo users have rated CUA term deposits on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of term-deposits
CUA term deposits
Overall
8.4/10
Price
Features
Customer service
Convenience
Trust

83 Reviews

Recent CUA term deposit reviews

CUA Term Deposit review
Overall 1/10
Beware of CUA.

I was recently with CUA as I was extremely hopeful that it would be a good bank to deal with, but after a week I left and was charged $20 after 5 days being with them. I was first told I'd receive a certain rate over the phone by a saleswoman, so it took me a day to transfer everything into CUA. Then the next day I spoke to another person and they had no records that I spoke to someone, even though I presented screenshots of my mobile that I spoke to someone there - they didn't believe me. Then they said they had to investigate and both phone service person, online and a bank manager told me they'd get back to me the next day. After 2 days of calling, leaving messages. A 2nd person got back to me but it was too late, I received a better rate from another bank and then decided to leave after 4 days of being run around. I was unfortunately charged $20 for being with them under 5 days.

Read full review

I was recently with CUA as I was extremely hopeful that it would be a good bank to deal with, but after a week I left and was charged $20 after 5 days being with them. I was first told I'd receive a certain rate over the phone by a saleswoman, so it took me a day to transfer everything into CUA. Then the next day I spoke to another person and they had no records that I spoke to someone, even though I presented screenshots of my mobile that I spoke to someone there - they didn't believe me. Then they said they had to investigate and both phone service person, online and a bank manager told me they'd get back to me the next day. After 2 days of calling, leaving messages. A 2nd person got back to me but it was too late, I received a better rate from another bank and then decided to leave after 4 days of being run around. I was unfortunately charged $20 for being with them under 5 days.

Price
1/10
Features
1/10
Customer service
1/10
Convenience
1/10
Trust
1/10
Less
Jo, New South Wales, reviewed 2 months ago
CUA Term Deposit review
Overall 1/10
Very difficult and unreliable.

I've been trying to set up a Term Deposit for two weeks. They can't seem to get it happening. We can't get to a branch, emails seem too difficult for them, they get lost. I've called many times to get it set up but no luck. Can't believe it.

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I've been trying to set up a Term Deposit for two weeks. They can't seem to get it happening. We can't get to a branch, emails seem too difficult for them, they get lost. I've called many times to get it set up but no luck. Can't believe it.

Price
10/10
Features
10/10
Customer service
1/10
Convenience
1/10
Trust
0/10
Less
Kristin, South Australia, reviewed over 1 year ago
CUA Term Deposit review
Overall 8/10
Great customer service

The staff are very knowledgeable and friendly. They will provide advice and point you in the right direction.

Read full review

The staff are very knowledgeable and friendly. They will provide advice and point you in the right direction.

Price
8/10
Less
Lynnette, Queensland, reviewed about 4 years ago
CUA Term Deposit review
Overall 9/10
Great customer service and great products

I prefer the very personal contact I get from CUA. Staff are always willing to help you find the right product and will always go the extra mile for you. I get phone calls from staff to check on if I am happy with the way things are going and I am notified of any changes immediately. I have had no negative issues with CUA and would be happy to let others know about CUA.

Read full review

I prefer the very personal contact I get from CUA. Staff are always willing to help you find the right product and will always go the extra mile for you. I get phone calls from staff to check on if I am happy with the way things are going and I am notified of any changes immediately. I have had no negative issues with CUA and would be happy to let others know about CUA.

Price
9/10
Features
9/10
Customer service
10/10
Convenience
10/10
Trust
10/10
Less
Moira, Victoria, reviewed over 5 years ago

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Term deposit quick links