2020 People’s Choice Awards: Australia’s favourite way to buy now pay later

Fancy an occasional ‘add to cart’ or browse at the local shopping centre? 

Well, if you’re one of the many Aussie shoppers to ditch traditional payment options and jump on the Buy Now Pay Later bandwagon, we’ve got you covered. 

For the first time, we put the question to the people and found out Australia’s favourite way to use modern layby with the inaugural Buy Now Pay Later category as part of the 2020 Mozo People’s Choice Awards. 

This year, customers were asked to rank Buy Now Pay Later services across three different categories: Outstanding Customer Satisfaction, Range of Retailers and Most Recommended. 

And just two providers took a slice of the Mozo People’s Choice pie this year and proved to be some Australians’ favourite way to pay: Zip and Afterpay

“Aussies are increasingly looking for more flexible ways in how they manage their budget that don't involve traditional methods of credit such as credit cards,” Afterpay’s global head of operations, Melissa Bull says. “What started as a popular option for millennials who had a strong aversion to credit, has fast caught on to a broader demographic.” 

“Healthcare is an increasing segment and customers appreciate the option for Buy Now Pay Later as a standard trip to the dentist can cost upwards of $300. 

“We are also seeing more male customers on the platform using it for items such as car batteries or tyres, which makes sense as these are big ticket items and it is smart to spread out the payment over a few weeks when managing a weekly family budget.”

So who won in the new ‘Buy Now Pay Later’ Mozo People’s Choice Awards this year? 

Check out the full rundown for 2020 below: 


  • Outstanding Customer Satisfaction 
  • Range of Retailers 


  • Most Recommended 

Keen to find out which other banking or household products Aussie love? Take a look at the 2020 Mozo People’s Choice Awards Banking & Insurance winners or the 2020 Mozo People’s Choice Awards Household Services winners.