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Commonwealth Bank is Australia's largest bank, with a history dating back to 1911. As one of the "Big Four" banks, it serves over 17 million customers and offers a wide range of banking services including everyday accounts, home loans, credit cards, and investment products.
Users can access services through the CommBank app with access to advanced features like Bill Sense, Spend Tracker, and Cash Flow View. Alongside its growth in digital platforms, CommBank also maintains an extensive network of branches and ATMs across Australia.
CommBank’s bank accounts are versatile, offering digital payment options, spend tracking, transaction notifications, security features and more.
No monthly account fee when depositing $2,000+ monthly or for under 30s
Advanced digital banking tools through the CommBank app
Cashback rewards on purchases with partner brands
Comprehensive security features including card lock/unlock
$4 monthly fee if eligibility criteria not met
$15 overdraw fee may apply
The CommBank Smart Access account gives customers access to digital banking features. The account truly shines through its integration with the CommBank app, offering sophisticated money management tools like Bill Sense for predicting future bills and Spend Tracker for categorising expenses.
While there is a $4 monthly fee, it's easily waived for under-30s or those depositing $2,000+ monthly, making it a good option for regular income earners and younger Australians.
The Smart Access account comes with physical and digital Debit card options, supporting all major digital wallets including Apple Pay, Google Pay, and Samsung Pay.
This account also comes with the addition of CommBank Yello benefits. Customers can get discounts, cashback and exclusive offers when they make more than five eligible monthly transactions from their Smart Access account.
Your selected bank accounts
Commonwealth Bank is becoming almost impossible to physically access. My local branch has closed and there are few ATMs - none after major shopping centres close. The Commbank App, however, is convenient and offers a range of services so long as you are tech savvy. This rules out the elderly. Also, what happened to tellers at branches? Getting service is so much slower.
The app is very user friendly and convenient. Customer service is very helpful when dealing with issues.
Products offered generally good; security of online apps is good; response timing regarding potential fraudulent card purchases is good/quick and respective action taken also good. Maybe not so good on the lending piece as when the customer needs it the most generally banks won't lend.
I like the bank’s user-friendly app and reliable customer service. However, fees for international transactions could be lower. Great for everyday banking, but consider alternatives for travel.
No issues with them so far but I just have a debit card
I don't feel like my banking is secure, it's very scary.
the bank is convenient and even though sometimes you have to wait i find the CBA good
Commbank is the best they are always available to talk to and very helpful
Commbank is the most accessible bank I have been with. The App has a great interface and since, this is where I do most of my banking, I feel it helps to simplify my life. While there's nothing wrong with the customer service from Commbank, I don't feel as though it is anything extraordinary. I haven't been greeted particularly warmly when visiting my local branch so I don't have anything glowing to say about it. But I also haven't had any negative experiences.
CommBank is a solid group. I like their customer service and that they still have a branch open on Saturdays. They can be a little conservative with some of their packages but overall excellent.
To open a Smart Access Account, you must be at least 14 years old (18+ for joint accounts), have an Australian residential address, and open the account in your name.
The $4 monthly fee is waived if you:
or
CommBank offers fee-free withdrawals at its own ATMs and many other major bank ATMs across Australia.
The account includes real-time transaction notifications, card lock/unlock features, and protection against unauthorised transactions when you follow the recommended security steps.
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