QEnergy Electricity

QEnergy is a 100% Australian-owned electricity retailer that provides energy services to more than 17,500 customers.

Who is QEnergy?

Launched in 2007, QEnergy initially supplied electricity to Queensland and New South Wales but has since expanded its operations to Victoria and South Australia. While QEnergy’s primary focus is on small businesses, it also caters to residential consumers.

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Where is QEnergy available?

QEnergy provides electricity to domestic and business customers across Queensland, New South Wales, Victoria and South Australia. If you’re looking for an electricity plan for your household and live in one of these states, you can consider QEnergy as your electricity provider.

ACT NSW QLD NT SA TAS WA VIC
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QEnergy electricity plans and packages

The electricity plans offered by QEnergy will vary depending on the state you live in. An interesting feature with QEnergy is that you can go for an energy plan without any fixed contract or commitment, giving you that extra freedom and flexibility in case you need to change your plan to suit your future energy needs. Do make sure that you check the exact specifications of your electricity plan when you sign up because the terms of energy packages are subject to change.

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QEnergy features to keep in mind

Smooth pay

With QEnergy, you can make use of their SmoothPay option, which lets you pay your bill in smaller monthly instalments so that you don’t get a bill shock at the end of a quarter. QEnergy will estimate your payment amount for the year and divide it into 12 equal instalments. In case there is a gap between your usage and the amount predicted at the beginning of your plan, a QEnrgy Account Manager will contact you to make the necessary adjustments.

Multiple payment options

QEnergy have an extensive range of online, automatic and in person payment options that you can pick from. You can pay your bill via direct debit, credit card or BPAY. Alternatively, you can mail a cheque or money order to QEnergy or pay in person at any Australia Post outlet.

Stay ON Program

If you’re a residential customer who is finding it difficult to pay your electricity bills in the short term or over an extended period of time, you may find relief with QEnergy’s Stay ON Program. When you register for this program, you will be automatically assigned your own Account Manager who can help tailor a payment plan customised to your financial situation. You’ll also receive access to useful information including financial advice, energy efficiency tips and concessional and rebate assistance. While you are engaged in this program, you can rest assured your electricity will not be disconnected.

Concessions and rebates

There are several state based energy concessions and rebates available to residential customers with special circumstances to help manage their energy costs (i.e. low income households, medical conditions, etc). You can check on the concessions available in your state as well as the eligibility requirements you need to meet.

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Switching and moving with QEnergy

Switching your electricity provider to QEnergy is a breeze. All you need to do is request a call back from a QEnergy agent by providing your name, primary contact details and your preferred call time through an online form. You should receive a call within the next 48 hours to answer your questions and help you make the switch. QEnergy will even notify your current electricity retailer on your behalf that from your next scheduled meter read, QEnergy will be your new retailer. While you’ll still be serviced by the same distributor, you will now receive your electricity bill from QEnergy.

QEnergy customer reviews

The Mozo communicty has rated QEnergy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

Read what real customers have to say about QEnergy and how the Mozo community rated the company’s electricity services.

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QEnergy Electricity
Overall
Price
Bill clarity
Customer service
Green Friendly
9 reviews
This product does not currently have any community reviews. Be the first to write one.
  • QEnergy Electricity

    Qenergy - why pay more

    I like that Qenergy is very reasonably priced. This includes both the supply charge and usage. I don't like that the call centre in in the Philipines and it is very hard to get them to fix things if they go wrong. Now that everything is set up it is pretty much AOK. I would recommend Qenergy to people on a budget and those who are patient in the set up process.

    Price
    10 / 10
    Bill clarity
    9 / 10
    Customer service
    6 / 10
    Green Friendly
    4 / 10
    Less
    Douglas, Victoria, reviewed about 1 month ago
  • QEnergy Electricity

    Convenient and no hassle service.

    I like the convenience of my bill being emailed to me every month and I appreciate being able to pay my electricity monthly rather than quarterly. I find smaller, more frequent bills easy to budget for and manage.

    Price
    8 / 10
    Bill clarity
    7 / 10
    Customer service
    9 / 10
    Less
    Suzanna, New South Wales, reviewed 5 months ago
  • QEnergy Electricity

    Great service.

    Great prices and very helpful staff.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Jacqueline, Queensland, reviewed over 1 year ago
  • QEnergy Electricity

    Average premiums and customer service

    I feel they are disinterested and I don't think they are particularly good value.

    Price
    3 / 10
    Less
    Kellie, Queensland, reviewed about 4 years ago
  • QEnergy SA

    No pay by date discount which suits me

    Pricing has always been very competitive for our business and has not had any significant rate rises. Now use for our home electricity provider and also good rates and customer service has always been good. Glad not to have a pay by date to get discount.

    Price
    9 / 10
    Bill clarity
    9 / 10
    Customer service
    9 / 10
    Green Friendly
    9 / 10
    Less
    Carolyn, , reviewed over 5 years ago
  • Compare QEnergy

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