ING home insurance

4.0
Based on 11 ING home insurance product reviews.
Fact Checked
Last updated

Best known as one of the world’s major financial institutions, ING has expanded its services to include a range of personal insurance options, with a focus on value and straightforward coverage. ING Home Insurance offers flexible home, contents and combined home and contents policies for homeowners looking for essential protection.

In 2024, ING’s combined home and contents insurance won a Mozo Experts Choice Award for Exceptional Value, recognising it as one of the most competitively priced options in the market.

With a significant first-year discount and a reputation for offering cost-effective coverage, ING Home Insurance appeals to those looking for reliable, affordable protection from a trusted brand.

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ING Home and Contents Insurance Review

Home and Contents Insurance

Fire
Yes
Theft or burglary
Yes
Storm
Yes
Flood
Optional Extra
Link not supplied
  • 30% off your first year’s premium when you purchase combined home and contents insurance online (T&Cs apply).

  • Awarded the 2024 Mozo Experts Choice Award for Exceptional Value in Home & Contents Insurance.

  • Landscaping cover includes garden borders, pathways and paved areas.

  • No cover for physical documents.

  • No storm surge cover.

  • No online claim portal.

Our verdict

Let’s get straight to the point: if you’re after a basic, no-nonsense policy that prioritises value, ING Home Insurance is worth considering. As a winner of the 2024 Mozo Experts Choice Award for Exceptional Value, ING has been recognised for its competitive premiums, which frequently rank among the lower-cost options in the market.

In terms of coverage, ING’s policy provides the standard protections you’d expect, covering risks like fire, theft and storm damage. For contents, limits are standard across most categories, but it does offer a slightly higher-than-average $3,000 limit for software, DVDs, etc. Certain landscaping elements are also covered - something you won’t find in every policy.

A big plus is ING’s first-year discount, offering 30% off when you buy a combined home and contents policy online. This upfront saving, combined with ING’s focus on competitive pricing, makes it an attractive choice for the budget-conscious.

One consideration is that ING claims can only be made over the phone, with no online claims portal—a bit surprising for a brand known for its online approach within the banking sector. Still, it’s a small trade-off for a value-focused provider.

Additionally, ING does not cover storm surges, so those in high risk coastal areas may want to look elsewhere. Also, flood cover is optional, so if you live in a flood-prone area, make sure to include it in your policy.

Overall, it’s worth adding ING Home Insurance to your consideration set if you’re after practical, budget-friendly cover.

Mozo may receive payment if you click products on our site. Mozo does not compare the entire market.
Important information on terms, conditions and sub-limits.
Last updated 10 December 2024 Important disclosures

ING home insurance

  • Home Insurance

    Main events covered
    • fire
      Fire
    • theft
      Theft
    • storm
      Storm
    • flood
      Flood
      Optional Extra
    Monthly payments cost extra
    Calendar icon
    yes
    Underinsurance protection
    Underinsurance protection icon
    Optional Extra, up to 25% of sum insured
    New for old replacement
    Replacement icon
    Yes
    Link not supplied
    Details
  • Contents Insurance

    Main events covered
    • fire
      Fire
    • theft
      Theft
    • storm
      Storm
    • flood
      Flood
      Optional Extra
    Monthly payments cost extra
    Calendar icon
    yes
    Underinsurance protection
    Underinsurance protection icon
    No
    New for old replacement
    Replacement icon
    Yes
    Link not supplied
    Details
  • Home and Contents Insurance

    Main events covered
    • fire
      Fire
    • theft
      Theft
    • storm
      Storm
    • flood
      Flood
      Optional Extra
    Monthly payments cost extra
    Calendar icon
    yes
    Underinsurance protection
    Underinsurance protection icon
    Optional Extra, up to 25% of building sum insured
    New for old replacement
    Replacement icon
    Yes
    Link not supplied
    Details

Get the latest news and product updates.

ING home insurance ratings

Overall customer rating for ING home insurance

4.0
Based on 11 product reviews.

Customer reviews

Important disclosures

ING Home Insurance FAQs

What is the excess on an ING Home Insurance policy?

ING offers flexible excess options to suit different budgets. To see the specific choices available, the best way is to get a personalised quote online or by calling ING’s customer service team.

Does ING offer landlord insurance?

ING doesn’t offer standalone landlord insurance, but you can add tenant default and tenant theft/malicious damage cover as optional extras to a normal ING home insurance policy. For some smaller-scale landlords, this may provide enough protection, though there are other landlord-specific policies on the market that offer a more tailored level of coverage.

Is there a cooling-off period for ING Home Insurance?

Yes, ING includes a 21-day cooling-off period. If you cancel within 21 days of purchasing or renewing your policy and haven’t made a claim, you’ll receive a full refund.

Does ING offer renters insurance?

Yes, renters insurance is just contents insurance with different marketing. So if you’re a renter and like what ING’s content insurance policy offers, it should serve you just fine!

How do I make a claim with ING Home Insurance?

You can make a claim by calling their claims line at 1800 611 422. Be sure to have details of the incident and any relevant documents ready to ensure a smooth claims process.

ING products

Home insurance quick links


* Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.

^See information about the Mozo Experts Choice Home Insurance Awards