8.7/10

Based on 4867 ING product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.

ING home insurance

ING is part of the ING Group, one of the world's largest financial institutions, but the similarities to other banks end there. ING pioneered branch-less banking in Australia, getting rid of branches and passing on the savings to customers in the form of better rates and lower fees.

ING Home Insurance is here to help customers save. With up to 30% off on new Home and Contents Insurance policies when you sign up online, protect what you love with Australia's most recommended bank. Plus, ING is a winner of multiple awards in the 2023 Mozo Experts Choice Awards for Home and Contents Insurance!

ING offers the following home insurance

Cover information and limits in the table below verified as correct at 22 June 2024. Other information correct at the time of writing.
Advertiser disclosure.

Product Main Events covered Monthly payments cost extra Underinsurance protection New for old replacement
Contents Insurance
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood
(optional)

Yes

No

Yes

Home and Contents Insurance
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood
(optional)

Yes

Optional Extra, up to 25% of building sum insured

Yes

Home Insurance
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood
(optional)

Yes

Optional Extra, up to 25% of sum insured

Yes

How is ING home insurance rated?

Mozo users have rated ING home insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of home-insurances
ING home insurance customer reviews
Overall
7.9/10
Value for money
8.9/10
Policy coverage
8.5/10
Customer service
8.2/10
Claims handling
7.6/10
Trust
7.9/10
Based on 11 ING product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.

Recent ING home insurance reviews

ING Home Insurance
Overall 10/10
Cost effective, trustworthy and reliable.

I couldn't be happier with my decision to switch to ING Home Insurance. From the moment I contacted them for a quote, their customer service has been outstanding. The rates offered by ING were highly competitive. I did some comparison shopping before making my decision, and they provided excellent coverage for my home at a price that was not only affordable but also provided great value for the protection it offered. The sign-up process was simple. The representative I spoke with was patient, knowledgeable, and took the time to explain all the policy details and options available to me. They tailored my policy to fit my specific needs, ensuring that I had the right coverage for my home, personal belongings, and liability protection. When its time to lodge a claim, I know ING have a reputation for efficient and hassle-free claims processing. Their website and mobile app make managing my policy and payments incredibly easy. I can access my policy information, pay my premiums, and even contact customer support at my convenience. It's user-friendly and efficient. The customer service at ING has been consistently exceptional, their representatives have been polite, knowledgeable, and quick to assist. ING has provided me with cost-effective coverage, excellent customer service, and a user-friendly experience. My home is protected by a company that genuinely cares about its customers. I highly recommend ING Home Insurance to anyone looking for a trustworthy and reliable insurer.

Read full review

I couldn't be happier with my decision to switch to ING Home Insurance. From the moment I contacted them for a quote, their customer service has been outstanding. The rates offered by ING were highly competitive. I did some comparison shopping before making my decision, and they provided excellent coverage for my home at a price that was not only affordable but also provided great value for the protection it offered. The sign-up process was simple. The representative I spoke with was patient, knowledgeable, and took the time to explain all the policy details and options available to me. They tailored my policy to fit my specific needs, ensuring that I had the right coverage for my home, personal belongings, and liability protection. When its time to lodge a claim, I know ING have a reputation for efficient and hassle-free claims processing. Their website and mobile app make managing my policy and payments incredibly easy. I can access my policy information, pay my premiums, and even contact customer support at my convenience. It's user-friendly and efficient. The customer service at ING has been consistently exceptional, their representatives have been polite, knowledgeable, and quick to assist. ING has provided me with cost-effective coverage, excellent customer service, and a user-friendly experience. My home is protected by a company that genuinely cares about its customers. I highly recommend ING Home Insurance to anyone looking for a trustworthy and reliable insurer.

Value for money
10/10
Policy coverage
10/10
Customer service
10/10
Claims handling
10/10
Trust
10/10
Less
Vesna, New South Wales, reviewed 8 months ago
ING Contents Insurance
Overall 8/10
Good and reasonable coverage and premium pricing

Good coverage for renters and reasonable premium. Ability to make fortnight payments for Premiums.

Read full review

Good coverage for renters and reasonable premium. Ability to make fortnight payments for Premiums.

Value for money
9/10
Policy coverage
8/10
Customer service
7/10
Claims handling
7/10
Trust
7/10
Less
Vikram, New South Wales, reviewed over 2 years ago
ING Contents Insurance
Overall 10/10
High value for money

An easy company to deal with. Lodging a claim was simple and quick resolve. Communication is fantastic and prices are amazing.

Read full review

An easy company to deal with. Lodging a claim was simple and quick resolve. Communication is fantastic and prices are amazing.

Value for money
10/10
Policy coverage
10/10
Customer service
10/10
Claims handling
10/10
Trust
10/10
Less
Kathleen, Victoria, reviewed almost 3 years ago
ING Home and Contents Insurance
Overall 10/10
Great price and coverage!

So easy to work with, well priced and great coverage.

Read full review

So easy to work with, well priced and great coverage.

Value for money
10/10
Policy coverage
10/10
Customer service
10/10
Trust
10/10
Less
Stephanie, Australian Capital Territory, reviewed almost 3 years ago
See all home insurance reviews
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers.

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