ING term deposit reviews

I have been with ING Direct for years and see no reason to ever change providers.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Always ready to help and advise you.

Price   7 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   7 / 10

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The best bank.

Price   10 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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No fees ever, 2% back on paywave purchases, no ATM Fees anywhere in Australia.

Price   9 / 10

Features   7 / 10

Customer service   5 / 10

Convenience   9 / 10

Trust   9 / 10

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Provides prompt service.

Price   6 / 10

Features   5 / 10

Customer service   6 / 10

Convenience   6 / 10

Trust   6 / 10

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Unreal terms.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Dislike - accessing money can be difficult as there needs to be multiple transfer between accounts - savings/everyday/external account. Like - Customer service is very helpful.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   6 / 10

Trust   8 / 10

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Need better rates to keep me there.

Price   6 / 10

Features   6 / 10

Customer service   6 / 10

Convenience   6 / 10

Trust   6 / 10

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Good interest rate.

Price   9 / 10

Features   5 / 10

Customer service   9 / 10

Convenience   0 / 10

Trust   8 / 10

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Interest rates were good. Online is easy.

Price   4 / 10

Features   3 / 10

Customer service   5 / 10

Convenience   8 / 10

Trust   8 / 10

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It is sometimes very inconvenient when we need assistance as it is all online.

Price   5 / 10

Features   4 / 10

Customer service   3 / 10

Convenience   3 / 10

Trust   4 / 10

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Online banking easy to follow. Term deposits automatically renewed. Customer loyalty bonus is another incentive to bank with them.

Price   8 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   6 / 10

Trust   7 / 10

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ING Direct have been efficient in explaining their products and stepping you through with your enquiry. Highly recommend them.

Price   7 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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Because they have no branches hence less overheads their rates are always above all the banks in Australia.

Price   10 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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They are always courteous on the phone & happy to help.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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I look after my mother's investments. The only draw back is when a term deposit comes up for renewal unless you can contact ING on the day it automatically rolls over, and if one wants to make changes to the investment the investment has to be cancelled and set up again, when I get the statements it can be confusing. You get one for cancellation and one for another renewal. Positive is there is a .1% extra if investment is rolled over. I think the TD rates compare with other Banks etc.

Price   7 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   9 / 10

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I have dealt with ING for years and I am very satisfied they look after me and my money as well as anyone could.

Price   8 / 10

Features   5 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   10 / 10

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Changed the fee free ATM access from ANY ATM with withdrawals over $200 to requiring depositing at least $1000 monthly. Interest rates no longer the best on offer. Poor customer service by telephone. Received a stupid letter in the mail asking about our United States citizenship status for United States taxation. As a non USA citizen and never had any business dealings or resided in the USA found this odd and telephone and email inquiry failed to satisfactorily answer why they presume we are all USA taxpayers. Will stick with our Credit Union of Australia. Better interest rate and customer service.

Price   7 / 10

Features   6 / 10

Customer service   2 / 10

Convenience   2 / 10

Trust   2 / 10

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Customer service is excellent.

Price   6 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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The term deposit is reinvested year after year without any hassles.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I find that the communication between the bank and the customer is very good professional. And to the point.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   8 / 10

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Highly recommend this service.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   10 / 10

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I have always received quick responses to any question I have asked. The staff are helpful and patient and willing to explain anything I am not sure of. They never make me an elderly lady feel a pest.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I have always found ING amazing to deal with. You actually get a real person on the phone and not some foreign call centre either! They have consistently had the highest interest rates for term deposits for the last 5 years. Easy to set up and manage online. The only hard part is no branches or ATMs but the phone service is so good that any problem I have had has been resolved straight away.

Price   10 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

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Very easy online banking and transfers between ING & CBA (12hr access on working days).

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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