The Mozo Experts Choice Awards have been running since 2014 and recognise products that offer customers the very best in the market.
The Exceptional Value awards recognise car insurance policies that are among the best-priced for the cover they offer. For these awards, we obtained a range of quotes from 58 different comprehensive car insurance policies.
The Exceptional Quality awards recognise premium car insurance products that offer the very highest levels of protection and benefits. For this award we assessed quality of cover on each product, comparing a wide range of features including 24/7 claims, choice of repairer and the option of hire car after an accident. Mozo also assessed customer experiences when dealing with the insurer as well as their track record of handling disputes with the financial ombudsman services.
For details on how we crunched the numbers and determined our winners see our 2018 Mozo Experts Choice Awards Insurance methodology report.
The Mozo Experts Choice Awards recognise products that deliver exceptional value or benefits to consumers and have been running since 2014.
For Exceptional Quality Awards, the criteria for car insurance included:
For Exceptional Value Awards, we considered a total of 10,000 car insurance customer scenarios, and determined the percentage of those scenarios where a given policy would feature among the 4 cheapest quotes out of all the policies meeting a minimum level of quality.
See our methodology report for more detailed information on how we performed the price comparisons and determined the final winners list.
We won't have covered every car insurance product out there, but we try to include all the major brands - and not just those we have a commercial relationship with. In this year’s awards we assessed 58 different products
You’ll want to check out the winners in the Exceptional Value category. Our experts crunched the data on a range of customer scenarios and these were the insurers and policies that came out the cheapest when compared to similar products.
It’s important to understand that many factors go into determining the cost of car insurance such as where you live, your age, how often you drive as well as the car itself, so you’ll still need to do some comparing of features and options to find a policy that is right for you and then get quotes so that you can compare the price.
For car insurance, we considered a total of 25 features with the essential ones being: 24/7 phone claims, choice of repairer, genuine parts, windscreen excesses, choice of agreed or market value and rental car after accident. If you’d like to see the full list, read the methodology report.
Customer experience scores were sourced from a national survey of 3,693 Australians commissioned by Mozo and undertaken by IPSOS in April 2018, which measured customer ratings of the experiences of getting a quote, dealing with customer service staff and making claims. Dispute data came from the information published by the Financial Ombudsman Service.
Our research team is headed by our Data Services Director and our Product Data Manager who have over 50 years of combined financial services experience and 22 years in online financial comparison.
Please get in touch with us to discuss by emailing or phoning our advertising sales team on 02 9037 4368.