The Mozo Experts Choice Awards have been running since 2014 and recognise products that offer customers the very best in the market.
The Exceptional Value awards recognise home insurance policies that are among the best-priced for the cover they offer. For these awards, we obtained a over 15,000 quotes from each of 36 different home and content insurance providers.
For the Exceptional Quality awards, we compared 125 home insurance policies from 36 home insurers. We assessed quality of cover on each product, comparing a wide range of features including accidental damage and flood cover. Mozo also assessed customer experiences when dealing with the insurer as well as their track record of handling disputes with the financial ombudsman services.
For details on how we crunched the numbers and determined our winners see our 2018 Mozo Experts Choice Awards Insurance methodology report.
The Mozo Experts Choice Awards recognise products that deliver exceptional value or benefits to consumers and have been running since 2014.
For Exceptional Value Awards, we considered a total of 15,000 home insurance customer scenarios, from these samples we calculated the likelihood that a given product would be among the top 4 quotes for an individual customer. A higher likelihood means that a product is well-priced for a wider range of customers.
For Exceptional Quality Awards, the criteria for home insurance included:
See our methodology report for more detailed information on how we performed the price comparisons and determined the final winners list.
We won't have covered every insurance product out there, but we try to include all the major brands - and not just those we have a commercial relationship with. We assessed 125 different contents or home & contents products in this year’s awards.
Your first step should be to check out this year’s winners in our Exceptional Value Awards. Our experts crunched the data on over 15,000 customer scenarios and these were the insurers and policies that tended to come out cheaper than other similar products.
Many factors go into determining the cost of home and contents insurance such as where you live, the events and limits you want cover for and the value of your home and contents. It’s always a good idea to get more than one quote as many insurers will price policies differently so by shopping around you can be sure to get the best deal for you.
For home insurance, we considered a total of 38 features with the essential ones being: accidental damage, underinsurance protection and 24/7 phone service. If you’d like to see the full list, read the methodology report.
Customer experience scores were sourced from a national survey of 3,693 Australians commissioned by Mozo and undertaken by IPSOS in April 2018, which measured customer ratings of the experiences of getting a quote, dealing with customer service staff and making claims. Dispute data came from the information published by the Financial Ombudsman Service.
Our research team is headed by our Data Services Director and our Product Data Manager who have over 50 years of combined financial services experience and 22 years in online financial comparison.
Please get in touch with us to discuss by emailing or phoning our advertising sales team on 02 9037 4368.