ING offers banking customers cashback on utility bill payments

By Olivia Gee · · 2 min read
Fact Checked
Advertiser disclosure
Person using computer and bills to compare bank accounts and utility costs with ING's latest cashback offer.

There are changes in the works for ING customers who hold an Orange Everyday transaction account.

Chief among these is a new offer of 1% cashback on household utility payments when customers pay their gas, water or electricity bills through an Orange Everyday bank account via BPay or direct debit. However, this will be capped at $100 per-year.

The offer will kick in from December 1, alongside ING limiting its system of refunding ATM  withdrawal fees (around Australia and internationally) to the first five withdrawals in the month.

The criteria to receive these benefits as well as the bonus-interest rate on a linked ING Orange Savings Maximiser account will remain the same. Customers will still be required to deposit at least $1,000 into any personal ING account each month from an external bank account (i.e. a salary), and make five settled card purchases monthly.

Household utility bills rising

The cashback offer comes in response to findings in a report commissioned by ING. According to the July survey of 1,011 people conducted by YouGov, 71% of Australian households noticed an increase in water and energy bills over the last three years (despite electricity prices being tipped to decrease from 2021).

Almost a quarter of survey respondents admitted to never comparing utility bills, and 22% said they had never changed suppliers. Head of daily banking at ING, George Thompson said this was a primary motivator for ING’s new cashback offer.

“It’s clear from the research and from what our customers are telling us that utility bills are a pain point but shopping around for a better deal requires time, something many of us just don’t have,” he said.

“We’ve launched this cashback offer as a way to help our customers effortlessly save on their everyday living costs so they can get on with the things that matter most to them.”

According to the research, Australian households are paying an average of $5,472 a year or $456 a month on utility bills. 

ING estimates its utilities cashback offer could save the average household more than $50 a year.

If you’re keen to compare bank accounts as well as utility bills, check out our list of the best bank accounts in 2021 and more options below.

Compare bank accounts

Mozo may receive payment if you click products on our site. We don’t compare the entire market, but you can search our database of 168 bank accounts.
Last updated 20 June 2025 Important disclosures
  • Everyday Account

    $0.00

    Apple Pay, Google wallet

    0% p.a.

    In addition to $0 monthly account-keeping fees and 24/7 real human support, you can turn your everyday banking into Qantas Points. Link your Qantas Frequent Flyer account to your AMP Bank GO Everyday Account, in AMP Bank GO and earn 1 point for every $10 on your average monthly balance. T&Cs apply.

    Compare
    Go to site
    Details
  • Mozo Expert Choice Badge
    Everyday Edge Account

    $0.00

    Apple Pay, Google Pay, PayID, Samsung Pay

    0% p.a.

    This bank account has no account keeping fees to pay. There are unlimited fee-free domestic transactions. Safe and secure digital banking. Fee-free card purchases and cash-out transactions in-store. Free access to thousands of ATMs nationwide. For customers 18 or over.

    Compare
    Find out more
    Details
  • Orange Everyday

    $0.00

    Apple Pay, Google Pay, PayID, PayTo

    0% p.a.

    ING’s Orange Everyday bank account offers no monthly fees and 1% cashback on eligible utility bills up to $100 (T&Cs apply). Experts Choice Awards Highly Commended Everyday & Savings Bank 2025^

    Compare
    Go to site
    Details
  • Choice

    $5.00

    Apple Pay, Google Pay, Samsung Pay, Fitbit Pay, Garmin Pay, Digital Card

    0% p.a.

    Enjoy no monthly account-keeping fees for the first 12 months, for deposits of $2,000 a month or for eligible customers. No withdrawal fees at branded and select non-branded ATMs. No international transfer fees when sending foreign currency overseas via Online Banking or the Westpac App. Unlimited free transactions and account enquiries.

    Compare
    Go to site
    Details
  • Everyday Options Account

    $0.00

    Apple Pay, Google Pay, PayID

    0.01% p.a.

    Enjoy 0% foreign currency conversion fees on Visa Debit card purchases. Plus make an eligible purchase using your linked Visa Debit card to earn cashback at participating merchants. $0 monthly account keeping fees & the option to open up to 9 sub-accounts. Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL 229882 Australian Credit Licence 229882). The SUNCORP brand and Sun Logo are used by Suncorp Bank (Norfina Limited) under licence and Suncorp Bank is not part of the Suncorp Group.

    Compare
    Go to site
    Details

^See information about the Mozo Experts Choice Bank Account Awards

Mozo provides general product information. We don't consider your personal objectives, financial situation or needs and we aren't recommending any specific product to you. You should make your own decision after reading the PDS or offer documentation, or seeking independent advice.

While we pride ourselves on covering a wide range of products, we don't cover every product in the market. If you decide to apply for a product through our website, you will be dealing directly with the provider of that product and not with Mozo.

Today's bank account rates