Best places to shop in Australia in 2022

Online shopper accepting package from delivery man. Mozo People's Choice Awards banner for 2022.

Manifesting your dream home? Finding the best shops is no mean feat. After all, if home is where the heart is, we wanna curate it with love, good value, and good service. 

But if you’ve exhausted the shopping advice from all your friends, no worries. We’ve got you covered with this year’s Mozo People’s Choice Awards, as voted by everyday Australians.

Over March 2022, we surveyed over 1,000 Aussies on which shops and products impressed them the most, with ratings for a host of categories like Outstanding Customer Service, Value for Money, and Most Recommended. Only the best received top awards. 

Imagine: you’re settling down for the evening in front of a high-def TV, cosy with a cup of coffee and a freshly-washed fuzzy throw blanket. Your four-legged friend snores happily, because your sparkling white fridge is full of y’all’s favourite foods. There are no crumbs on the floor. Better still? This fantasy life was delivered straight to your doorstep. (Or could be).

Let’s see which retailers and brands were loved most by Aussies this year, so you can compare which ones could belong in your dream home.

Grocery shopping

Hand holds a credit card. Collage of different shopping images behind it.

First thing’s first: food! With the cost of groceries on the rise, Aussies will only settle for the best value supermarkets. We’re talkin’ fresh quality, excellent service, and more. 

Here’s how they voted for the People’s Choice awards this year. 

Best online supermarkets

Looking for delivery online? These supermarkets have their digital stores down pat, according to Aussies.

  • Woolworths won for Outstanding Customer Satisfaction, Range of Products, Online Shopping Experience, and Click & Collect.
  • Harris Farm stood out for the Freshness of its products, as well as its amazing Delivery Service. It also came in as Australia’s Most Recommended online grocery store.

Best supermarket

Prefer to visit in person? These People’s Choice winners could offer the choice and value you’re after.

  • Aldi was the clear standout in 2022, with 4 incredible wins: Outstanding Customer Satisfaction, Value For Money, Store Environment, and Most Recommended.
  • Costco was praised for its Freshness, while Woolworths was rated highly for its Range of Products. 
  • Drakes was lauded for both its pristine Store Environment and exceptional Staff Friendliness.
  • IGA also did extremely well for Staff Friendliness.

Home appliances

A fridge with coloured energy rating bars beside it. Green wall, wooden floor.

Living should be easy, so it’s important to find and compare the best household appliances. Humming fridges, tasty coffee, and powerful vacuums – huzzah!

Here are retailers and brands rated highly by fellow customers this year. 

Best household appliance retailers

If you’re looking for new appliances, Australians highly recommend these two outlets:

  • Appliances Online swept the awards this year, taking home a win in every category. Awards include Outstanding Customer Satisfaction, Value For Money, Excellent Customer Service, Range of Products, Delivery Service, and Most Recommended.
  • Kmart, a staple of Australian retail life, received good Value for Money.

Best fridges

Keeping your foods freshalicious is heaven, no matter the season. These fridges come hotly recommended by Aussies. 

  • Westinghouse was this year’s clear standout, winning big in every category: Outstanding Customer Satisfaction, Great Performance, Great to Use, Build Quality, Excellent Customer Service, and Most Recommended.
  • LG also made a magnificent showing, rated highly in Outstanding Customer Satisfaction, Great Performance, Great to Use, Build Quality, and Excellent Customer Service. It also took home Most Recommended.
  • Hisense was another popular candidate, lauded for its amazing Outstanding Customer Satisfaction, Great Performance, Great to Use, and Value for Money.

Best coffee machines

After the perfect brew? Australian coffee connoisseurs reckon these brands could add great value to your home kitchen.

  • Dolce Gusto won most this year, with awards for Great Performance, Great to Use, Build Quality, Value for Money (one of two), and Most Recommended.
  • Nespresso was the only winner this year for Excellent Customer Service. Other wins include Outstanding Customer Satisfaction, Great to Use, and Build Quality.
  • De’Longhi is more than just fun to say. Aussies rated it highly for Outstanding Customer Satisfaction, Great Performance, and Build Quality. It was also Most Recommended.
  • Breville seems to be in every workplace and cafe. Unsurprisingly, it took home wins for Outstanding Customer Satisfaction, Great Performance, and Most Recommended.

Best vacuum cleaners

These vacuum cleaners sucked the most (in a good way), according to Australians. Let’s bless this mess with the following People’s Choice Winners: 

  • Miele won in every category this year, including Outstanding Customer Satisfaction, Great Performance, Great to Use, Build Quality, Value for Money, Excellent Customer Service, and Most Recommended.
  • Shark made a splash with 5 amazing wins for Outstanding Customer Satisfaction, Great Performance, Great to Use, Build Quality, and Most Recommended.
  • Dyson matched with another 5 wins, this time for Outstanding Customer Satisfaction, Great to Use, Build Quality, Excellent Customer Service, and Most Recommended.
  • Bosch was the boss, rated Great to Use, Value for Money, Excellent Customer Service, and Most Recommended.

Online electronics

Rows of Apple laptops on a yellow background.

We have gizmos and gadgets in almost every room these days. But no matter if you need a new smartphone, TV, or headphones galore, Aussies reckon these brands could potentially serve you well. 

Best online electronics retailers

Can’t decide between outlets? (Just a lil’ electronic pun there). In any case (phone pun), over 1,000 Australians reckon you should start with these guys:

  • eBay ain’t just a relic from the 1990s. It came in strong this year for Outstanding Customer Satisfaction, Value for Money, Range of Products, and Delivery Service. Its efforts also nabbed a Most Recommended.
  • Officeworks, the unofficial patron saint of uni students with broken printers, won this year for Outstanding Customer Satisfaction, Value for Money, Customer Service, and Most Recommended.
  • JB Hi-Fi proved its signature hot-yellow signage is more than just flash, as Aussies ranked it highly for Outstanding Customer Satisfaction, Customer Service, Range of Products, and Most Recommended.

While the above three are pretty much the giants of the electronics industry, these other services got an awards shout-out too, nabbing one win each:

  • mydeal.com.au (Value for Money).
  • Bing Lee (Excellent Customer Service).
  • Kogan (Range of Products).
  • Amazon (Delivery Service).
  • catch.com.au (Most Recommended).

Best smartphones

We use mobile phones for everything, so it’s no wonder Aussies take choosing them seriously. Here are the brands they hope you’ll give a call.

  • Apple dominated this year’s People’s Choice Awards, winning Outstanding Customer Satisfaction, Great Performance, Easy to Use, Build Quality, and Most Recommended.
  • Oppo won for Value for Money, while Google Pixel won for Excellent Customer Service.

Curious to learn more? Compare some mobile plans including a new Apple iPhone 13 below.

Best headphones

Tune out a crowded bus or screaming children with these amazing brands, lauded by Aussies for their top performance and quality

  • Bose (hey, that’s half of my surname) won most this year, with awards for Outstanding Customer Satisfaction, Great Performance, Great to Use, and Most Recommended.
  • Sennheiser not only sounds fancy, but won for Outstanding Customer Satisfaction, Great Performance, and top-notch Build Quality.
  • Apple could help you look hella swish with matching earpods and smartphones. Its products were rated Great to Use and Most Recommended, along with a dash of Excellent Customer Service.
  • Sony – not just good for TVs! Its headphones won for Outstanding Customer Satisfaction and Most Recommended.

Best televisions

Wanna stream Disney+ or Netflix in superior quality? This year’s People’s Choice results give us some interesting insights. 

  • Samsung & Sony tied for the same (number of) awards this year, in Outstanding Customer Satisfaction, Great Performance, Great to Use, Build Quality, Customer Service, and Most Recommended.
  • However, only Hisense, JVC, and TCL won for Value for Money.

Online pet supplies

A wiener dog in sunglasses on a red/white striped beach chair. Yellow background.

Don’t forget Fido and Tiddles! Our four-legged friends have some hot new recommendations too from fellow pet-owning Aussies (and others who just like keeping a supply of cat food on hand. Y’know. For emergencies).

  • Vet Supply won most this year, taking home awards in Outstanding Customer Satisfaction, Range of Products, Online Shopping Experience, Delivery Service, and Most Recommended.
  • Budget Pet Products also made a respectable showing, with Outstanding Customer Satisfaction, Range Products, Online Shopping Experience, and Most Recommended.
  • Pet Circle also won for its fantastic Delivery Service, if both you and your furbaby are stuck at home.

Looking for more recommendations? Our family finances hub is full of helpful guides on managing your money for everyday living.