1st Energy Electricity

1st Energy was founded in 2014 with the hopes of being an electricity retailer Aussies can rely on. They are dedicated to supplying homes with low cost electricity while offering top notch customer service.

Who is 1st Energy?

Whether you’re after a flexible electricity plan for your home or business, 1st Energy is here to help. 1st Energy understand how important low cost electricity is to Aussies, which is why their experienced team is committed to making sure prices stay down for all customers.

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Where is 1st Energy available?

1st Energy electricity is available for households in New South Wales, Victoria, Queensland and more recently, Tasmania.

ACT NSW QLD NT SA TAS WA VIC
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1st Energy electricity plans and packages

1st Energy offer both regular electricity and solar plans to households. One great feature about 1st Energy electricity plans is there price match guarantee. As plans and tariffs change frequently, if you come across a better offer from another retailer, you’ll be able to ask 1st Energy to match the price! 

For many Aussies, it’s easier to stay on top of their electricity bill with monthly payments, which is why 1st Energy offer customers the option to pay their bill on a monthly basis. There’s also a 10% pay on time discount that comes with a lifetime benefit, which means you won’t lose your discount offer even after the contract ends. 

But there’s no trouble if a 1st Energy electricity plan isn’t the right fit for your household either, as there are no exit fees.

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1st Energy features to keep in mind

Monthly billing 

Customers who sign up to a 1st Energy electricity plan will receive a monthly bill, making it easy to squeeze your electricity costs into your monthly budget. 

Price match guarantee

If you’re always on the look out for a better deal, you’ll be happy to know that 1st Energy offer a price match guarantee. So if you come across a better deal for an equivalent tariff, 1st Energy will match the price. 

More than one way to pay 

Whether you prefer to pay via your credit card or BPAY, 1st Energy accepts a range of payment options, so you can take care of your electricity bill your way. 

Concessions and rebates 

Need a little help paying your electricity bill? You’ll be able to view and apply for any concessions and rebates available in your state via the 1st Energy website.

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Switching and moving with 1st Energy

No matter if you’re switching to or moving with 1st Energy, the process is simple. Customers looking to switch can head online and sign up for an electricity account or call 1st Energy to have their account transferred. The switch will typically take place on your next scheduled meter read date. But if you’d like to be switched over sooner, get in touch with 1st Energy’s customer service team to discuss your options. 

And if you’re a current 1st Energy customer moving within five or more business days’, you can arrange your electricity connection to be moved by filling out a form online. If you’re moving in less than five business days, contact 1st Energy ASAP to ensure you’ll have electricity by the time you move in.

1st Energy customer reviews

The Mozo communicty has rated 1st Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

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1st Energy Electricity
Overall
7.0 /10
Price
Bill clarity
Customer service
Green Friendly
33 reviews
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  • 1st Energy Electricity

    Overall rating   9 / 10
    consistent delivery of advertised promises

    Consistent delivery of advertised promises, haven't had much trouble with customer service.

    Price
    8 / 10
    Bill clarity
    7 / 10
    Customer service
    5 / 10
    Green Friendly
    8 / 10
    Less
    Dean, Queensland, reviewed 4 days ago
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  • 1st Energy Electricity

    Overall rating   6 / 10
    Excellent fast and reliable customer services.

    The problem is each quarter bill is more expensive than the bill before joining them. There are times when they have estimated reading, get the prices higher. But customer service is super good. Fast application process.

    Price
    8 / 10
    Bill clarity
    8 / 10
    Customer service
    6 / 10
    Green Friendly
    3 / 10
    Less
    Kay, Tasmania, reviewed 17 days ago
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  • 1st Energy Electricity

    Overall rating   5 / 10
    Affordable

    I love the energy provider because its really affordable.

    Price
    10 / 10
    Bill clarity
    6 / 10
    Customer service
    5 / 10
    Green Friendly
    6 / 10
    Less
    Johnson, Victoria, reviewed 19 days ago
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  • 1st Energy Electricity

    Overall rating   8 / 10
    Had no problems with then so far

    Bill is easy to understand, do all the things the gov't has legislated the only negative is the bill since this stark raving mad gov't has gone towards renewables our bills have exploded.

    Price
    4 / 10
    Bill clarity
    7 / 10
    Less
    Ric, Victoria, reviewed about 1 month ago
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  • 1st Energy Electricity

    Overall rating   10 / 10
    Great Communication

    I have no issues, they were fantastic when my mum passed away this year and my payment was late.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    6 / 10
    Less
    Pam, Victoria, reviewed about 1 month ago
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