AGL Electricity

AGL sells and markets electricity to over 3 million residential as well as business customers across NSW, Victoria, South Australia and Queensland. AGL have also won a 2019 Mozo Experts Choice Award in the solar electricity category! 

Who is AGL?

One of the leading integrated energy companies in the country, AGL is also the largest ASX listed owner, operator and developer of renewable energy generation in Australia.

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Where is AGL electricity available?

AGL provides electricity related products and services for residents as well as small businesses across NSW, Victoria, South Australia and Queensland. If you’re looking for energy plans in one of these states, you may be eligible to apply to AGL for your energy needs.

ACT NSW QLD NT SA TAS WA VIC
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AGL electricity plans and packages

AGL provides different electricity plans as well as packages bundled with both electricity and gas products. You can pick from multiple deals, which come with money-saving options such as discounts for paying on time or for direct debits. It also pays to be digital savvy because you could get a once-off credit for signing up online. The plans can vary subject to the duration you sign up for and if you prefer fixed or variable rates.

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Key features for AGL electricity

AGL Solar

If you’ve been thinking of switching to solar energy, you can look at AGL Solar as a solution for your home. Their solar power systems are tailored to suit your household needs and lifestyle. You can call an energy expert at AGL and they will help you find a plan that’s best for you.

Multiple payment options

AGL offers multiple payment options including direct debit, BPAY, Credit Card and PayPal. In case you don’t want to pay your bill using online or phone banking, you can mail a cheque or money order to AGL, or go to a post office to make the payment in person. If you like to keep frequent track of your energy spending, you can opt for monthly instead of quarterly bills.

Digital features

You can manage your AGL account from the comfort of your home by using the convenient online account features. You set up a plan, view your spendings and pay your bills online.

Reward points

There’s an added benefit for Flybuys account holders in the form of one point for every dollar spent on your energy bill. All you need to do is link your Flybuys account with your AGL account.

Concessions and rebates

Watch out for the different concessions and rebates available for different states. For example, there’s the Electricity Concession in Queensland and the Family Energy Rebate in NSW. Like any other concessions, these are subject to change, so you need to check the eligibility criteria to see who qualifies for these.

Energy tracking tool

You can monitor the amount of energy you use with My AGL IQ®, which is a free tool developed by AGL Australia. Once you’ve completed your home profile, you can set up an energy savings goal and look for tips tailored to your requirements.

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Switching and moving your electricity plan with AGL

Switching

If you want to switch to AGL for your electricity needs, the process is fairly simple and straightforward. You will be required to provide a form of personal identification such as your driver’s license, Medicare card or passport along with a valid email address, and you should be able to sign up for an AGL account.

Moving

If you’re an existing AGL customer who is moving home, you can arrange for your electricity connection to be moved online or over the phone. You can call AGL’s helpline any time of the day all through the week. They even have a separate number for hearing impaired customers. But do keep in mind that you’ll need to give a notice of one business day as well as safe access to the electricity meter before your connection can be moved. Do check on the eligibility criteria for moving your electricity connection in specific regional locations.

AGL customer reviews

The Mozo communicty has rated AGL products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

The Mozo community has rated AGL’s electricity plans and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy. Here’s a summary of ratings for the last 12 months and recent reviews for you to read.

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AGL Electricity
Overall
6.7 /10
Price
Bill clarity
Customer service
Green Friendly
1665 reviews

Recent AGL electricity reviews

  • AGL Electricity review

    Overall rating   8 / 10
    Have been amazing for months and can’t fault them

    Have great services and great customer service.

    Price
    8 / 10
    Bill clarity
    9 / 10
    Customer service
    7 / 10
    Green Friendly
    8 / 10
    Less
    Patrick, Victoria, reviewed 3 days ago
  • AGL Electricity review

    Overall rating   8 / 10
    You get what you think you're getting.

    The product I use is well priced, there isn't anything too special but you get everything you think you're getting, I do like that transparency. Never had a problem with customer service either so that's good. Overall, great product.

    Price
    9 / 10
    Bill clarity
    9 / 10
    Customer service
    8 / 10
    Green Friendly
    6 / 10
    Less
    Ruby, Victoria, reviewed 12 days ago
  • AGL Electricity review

    Overall rating   10 / 10
    Excellent.

    They are always very helpful over the phone are very prompt at fixing problems.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Susie, New South Wales, reviewed 25 days ago
  • AGL Electricity review

    Overall rating   10 / 10
    Have always had my best interest first

    They are very flexible with payments. Always finding the best payment plans. Offering services like a support person to come around and check where I'm using most my power and testing my appliances.

    Price
    8 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    6 / 10
    Less
    Jodie, South Australia, reviewed 27 days ago
  • AGL Electricity review

    Overall rating   10 / 10
    Good service

    Helps to make sure my prices are down at all times.

    Price
    7 / 10
    Bill clarity
    6 / 10
    Customer service
    9 / 10
    Green Friendly
    7 / 10
    Less
    Candice, Victoria, reviewed 27 days ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    Compare AGL

    With the increasing number of electronics we use through the day and rising energy prices, it’s crucial to choose an efficient electricity plan. Use Mozo’s user-friendly energy comparison tool to compare AGL with other electricity providers that are available in your area.

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    Find energy plans available in your area in just seconds.