One of the leading integrated energy companies in the country, AGL is also the largest ASX listed owner, operator and developer of renewable energy generation in Australia.
AGL provides electricity related products and services for residents as well as small businesses across NSW, Victoria, South Australia and Queensland. If you’re looking for energy plans in one of these states, you may be eligible to apply to AGL for your energy needs.
AGL provides different electricity plans as well as packages bundled with both electricity and gas products. You can pick from multiple deals, which come with money-saving options such as discounts for paying on time or for direct debits. It also pays to be digital savvy because you could get a once-off credit for signing up online. The plans can vary subject to the duration you sign up for and if you prefer fixed or variable rates.
If you’ve been thinking of switching to solar energy, you can look at AGL Solar as a solution for your home. Their solar power systems are tailored to suit your household needs and lifestyle. You can call an energy expert at AGL and they will help you find a plan that’s best for you.
AGL offers multiple payment options including direct debit, BPAY, Credit Card and PayPal. In case you don’t want to pay your bill using online or phone banking, you can mail a cheque or money order to AGL, or go to a post office to make the payment in person. If you like to keep frequent track of your energy spending, you can opt for monthly instead of quarterly bills.
You can manage your AGL account from the comfort of your home by using the convenient online account features. You set up a plan, view your spendings and pay your bills online.
There’s an added benefit for Flybuys account holders in the form of one point for every dollar spent on your energy bill. All you need to do is link your Flybuys account with your AGL account.
Watch out for the different concessions and rebates available for different states. For example, there’s the Electricity Concession in Queensland and the Family Energy Rebate in NSW. Like any other concessions, these are subject to change, so you need to check the eligibility criteria to see who qualifies for these.
You can monitor the amount of energy you use with My AGL IQ®, which is a free tool developed by AGL Australia. Once you’ve completed your home profile, you can set up an energy savings goal and look for tips tailored to your requirements.
If you want to switch to AGL for your electricity needs, the process is fairly simple and straightforward. You will be required to provide a form of personal identification such as your driver’s license, Medicare card or passport along with a valid email address, and you should be able to sign up for an AGL account.
If you’re an existing AGL customer who is moving home, you can arrange for your electricity connection to be moved online or over the phone. You can call AGL’s helpline any time of the day all through the week. They even have a separate number for hearing impaired customers. But do keep in mind that you’ll need to give a notice of one business day as well as safe access to the electricity meter before your connection can be moved. Do check on the eligibility criteria for moving your electricity connection in specific regional locations.
The Mozo communicty has rated AGL products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
The Mozo community has rated AGL’s electricity plans and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy. Here’s a summary of ratings for the last 12 months and recent reviews for you to read.
I was having problems paying my bills on time and AGL put me on a bill smoothing plan, I am so glad they have because it has helped me get my bill down quicker, highly suggest talking to them if you have any problems.
Customer Service. When I was moving, I was on hold with Origin for over 5 mins just waiting for them to take my call. In the end, I gave up and called AGL. They answered within 30 seconds and my connections were made within 5 minutes. That was 5 years ago and I haven't looked back.
Great customer service, love the live chat option,makes it easier to communicate. I submit my own readings as they always just estimate our electricity use rather then read the meters, since I've been submitting the correct readings my bills have been cheaper by a couple hundred dollars quarterly.
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With the increasing number of electronics we use through the day and rising energy prices, it’s crucial to choose an efficient electricity plan. Use Mozo’s user-friendly energy comparison tool to compare AGL with other electricity providers that are available in your area.