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AGL Electricity

AGL

AGL sells and markets electricity to over 3 million residential as well as business customers across NSW, Victoria, South Australia and Queensland.

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Who is AGL?

One of the leading integrated energy companies in the country, AGL is also the largest ASX listed owner, operator and developer of renewable energy generation in Australia.


AGL availability

ACT NSW QLD NT SA TAS WA VIC

Where is AGL electricity available?

AGL provides electricity related products and services for residents as well as small businesses across NSW, Victoria, South Australia and Queensland. If you’re looking for energy plans in one of these states, you may be eligible to apply to AGL for your energy needs.

AGL electricity plans and packages

AGL provides different electricity plans as well as packages bundled with both electricity and gas products. You can pick from multiple deals, which come with money-saving options such as discounts for paying on time or for direct debits. It also pays to be digital savvy because you could get a once-off credit for signing up online. The plans can vary subject to the duration you sign up for and if you prefer fixed or variable rates.

AGL plans

  • Electricity


Key features for AGL electricity

AGL SolarAGL Solar

If you’ve been thinking of switching to solar energy, you can look at AGL Solar as a solution for your home. Their solar power systems are tailored to suit your household needs and lifestyle. You can call an energy expert at AGL and they will help you find a plan that’s best for you.

Multiple payment optionsMultiple payment options

AGL offers multiple payment options including direct debit, BPAY, Credit Card and PayPal. In case you don’t want to pay your bill using online or phone banking, you can mail a cheque or money order to AGL, or go to a post office to make the payment in person. If you like to keep frequent track of your energy spending, you can opt for monthly instead of quarterly bills.

Digital featuresDigital features

You can manage your AGL account from the comfort of your home by using the convenient online account features. You set up a plan, view your spendings and pay your bills online.

Reward pointsReward points

There’s an added benefit for Flybuys account holders in the form of one point for every dollar spent on your energy bill. All you need to do is link your Flybuys account with your AGL account.

Concessions and rebatesConcessions and rebates

Watch out for the different concessions and rebates available for different states. For example, there’s the Electricity Concession in Queensland and the Family Energy Rebate in NSW. Like any other concessions, these are subject to change, so you need to check the eligibility criteria to see who qualifies for these.

Energy tracking toolEnergy tracking tool

You can monitor the amount of energy you use with My AGL IQ®, which is a free tool developed by AGL Australia. Once you’ve completed your home profile, you can set up an energy savings goal and look for tips tailored to your requirements.


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Switching and moving your electricity plan with AGL

Switching

If you want to switch to AGL for your electricity needs, the process is fairly simple and straightforward. You will be required to provide a form of personal identification such as your driver’s license, Medicare card or passport along with a valid email address, and you should be able to sign up for an AGL account.

Moving

If you’re an existing AGL customer who is moving home, you can arrange for your electricity connection to be moved online or over the phone. You can call AGL’s helpline any time of the day all through the week. They even have a separate number for hearing impaired customers. But do keep in mind that you’ll need to give a notice of one business day as well as safe access to the electricity meter before your connection can be moved. Do check on the eligibility criteria for moving your electricity connection in specific regional locations.

AGL customer reviews

The Mozo community has rated AGL’s electricity plans and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy. Here’s a summary of ratings for the last 12 months and recent reviews for you to read.

AGL Electricity

Overall 6.6

Price

Bill clarity

Customer service

Green Friendly

1559 Reviews

Recent AGL electricity reviews

AGL

AGL Electricity review

Overall rating   2 / 10

Non existant customer service

Their customer service is terrible. When I installed solar power, it took 3 months to install the smart meter. I did not understand the advice there customer service team gave me and when you phone them you have to wait approximately 14 minutes...

Full review

Their customer service is terrible. When I installed solar power, it took 3 months to install the smart meter. I did not understand the advice there customer service team gave me and when you phone them you have to wait approximately 14 minutes just to speak to someone who can barely speak or understand english.

    Price   4 / 10

    Bill clarity   3 / 10

    Customer service   0 / 10

    Green Friendly   4 / 10

Less

Bryan, Queensland, reviewed 13 days ago

AGL

AGL Electricity review

Overall rating   7 / 10

Competitive premiums

I have had a few issues but they have been rectified within a reasonable time frame. They do not inform you about discounts even though you have been a long time customer so you have to be on high alert and ring them to get a good deal.

Full review

I have had a few issues but they have been rectified within a reasonable time frame. They do not inform you about discounts even though you have been a long time customer so you have to be on high alert and ring them to get a good deal.

    Price   7 / 10

    Bill clarity   5 / 10

    Customer service   8 / 10

    Green Friendly   7 / 10

Less

Jane, Queensland, reviewed 5 months ago

AGL

AGL Electricity review

Overall rating   8 / 10

Great customer service.

AGL seems to look after its customers. You need to call them to ask them for a better rate for your electricity. Bills are easy to read, customer service is lovely.

Full review

AGL seems to look after its customers. You need to call them to ask them for a better rate for your electricity. Bills are easy to read, customer service is lovely.

    Price   8 / 10

    Bill clarity   9 / 10

    Customer service   8 / 10

    Green Friendly   7 / 10

Less

Roslyn, Victoria, reviewed 5 months ago

AGL

AGL Electricity review

Overall rating   4 / 10

Large bills

Their bills are too big.

Full review

Their bills are too big.

    Price   5 / 10

    Bill clarity   4 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

Less

Amy lee, South Australia, reviewed 7 months ago

AGL

AGL Electricity review

Overall rating   7 / 10

Good

Pretty good. They have really high prices and I believe they could make it more affordable.

Full review

Pretty good. They have really high prices and I believe they could make it more affordable.

    Price   2 / 10

    Bill clarity   7 / 10

    Customer service   6 / 10

    Green Friendly   4 / 10

Less

Brooke, Victoria, reviewed 7 months ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Compare AGL

With the increasing number of electronics we use through the day and rising energy prices, it’s crucial to choose an efficient electricity plan. Use Mozo’s user-friendly energy comparison tool to compare AGL with other electricity providers in your area. Enter your postcode and pick the best option for you.

  • Compare Electricity

    Enter your postcode to compare electricity plans in just seconds.

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