Alinta Energy Gas

Alinta Energy is a provider of natural gas, electricity and solar energy across 800,000 homes and businesses in Western Australia, Victoria and South Australia.

Who is Alinta Energy?

The company began retailing gas as AlintaGas in Western Australia in the year 1995 and after a series of mergers and acquisitions, became a diverse energy enterprise operating nine power stations in Australia and New Zealand. To represent their increased scope of business, AlintaGas became Alinta Energy in 2010.

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Where does Alinta Energy supply gas?

Alinta Energy provides natural gas products and services in Victoria, South Australia as well as Western Australia. If you are looking for gas plans and packages for your home or business in any of these three states, you may be eligible to apply to Alinta Energy.

ACT NSW QLD NT SA TAS WA VIC
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Alinta Energy gas plans and packages

Alinta Energy provides natural gas plans and packages for your home with special deals such as discount offers for paying on time. One of the advantages of having an energy account with Alinta Energy is that it offers plans with no lock in period or exit fees.

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Alinta Energy features to keep in mind

Flexible payment options

You will not have any trouble picking out a convenient mode of payment for your gas bills with Alinta Energy. You can choose to pay with your credit card, set-up a direct debit account or use BPAY. You can also mail a cheque or visit the Australian Post to pay up in person, if you are not too comfortable with online or phone banking.

Bill frequency

You will generally receive your Alinta Energy gas bill about once every two months.

Digital account

You can register with Alinta Energy’s MyAccount, which is a free online hub for consumers to keep a tab on their energy usage and history. You can use this account to access your account information, pay gas bills and upgrade your plan online.

Concessions

In case you are finding it difficult to pay your gas bills because of hardship, you may be eligible for a relief payment if you have an eligible concession. To apply for this kind of financial assistance, you need to go through a financial counsellor, who will assess the difficulty before your application can be submitted.

No exit fees

Your gas account with Alinta Energy comes with no lock in period or exit fees. So, if you are required to make changes to your account, you would be able to do it without stressing about the extra fees.

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Switching and moving your gas plan with Alinta Energy

Switching

The process to switch your natural gas account with Alinta Energy is fairly simple and straightforward. Just call an energy consultant at Alinta and request for a switch from your existing provider. There would be certain specific eligibility criteria for different regions.

Moving

If you are an existing customer with Alinta Energy and need to move your energy account to a new address, you can call Alinta to get your account transferred. The shift will of course be subject to certain conditions like availability in the area where you are moving. You can call the team at Alinta Energy from Monday to Friday (8 am to 7 pm) and on Saturday (9 am to 4 pm) to ask for the change.

Alinta Energy customer reviews

The Mozo communicty has rated Alinta Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

The Mozo community has rated Alinta Energy’s products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

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Alinta Energy Gas
Overall
6.8 /10
Price
Bill clarity
Customer service
Green Friendly
164 reviews

Recent Alinta Energy gas reviews

  • Alinta Energy Gas review

    Overall rating   9 / 10
    It's great the call centre is in WA

    Had problems with a gas supply fluctuation but it was repaired the next day. Great service!

    Price
    8 / 10
    Bill clarity
    8 / 10
    Customer service
    10 / 10
    Green Friendly
    4 / 10
    Less
    Cliff, Western Australia, reviewed about 2 months ago
  • Alinta Energy Gas review

    Overall rating   10 / 10
    Excellent online services

    No fuss easy to deal with and contact.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    6 / 10
    Less
    Pete, Western Australia, reviewed 3 months ago
  • Alinta Energy Gas review

    Overall rating   6 / 10
    Lack competitive rates, but good customer service

    Pros - easy process to setup and maintain usage Cons - are not competitive with prices compared to Kleenheat

    Price
    5 / 10
    Bill clarity
    7 / 10
    Customer service
    7 / 10
    Green Friendly
    6 / 10
    Less
    Dimitri, Western Australia, reviewed 5 months ago
  • Alinta Energy Gas review

    Overall rating   9 / 10
    Efficient and cheap.

    I have been with this provider for about 45 years and have never had problems with them. They have been efficient and cheap.

    Price
    9 / 10
    Bill clarity
    9 / 10
    Customer service
    9 / 10
    Green Friendly
    9 / 10
    Less
    John, Western Australia, reviewed 5 months ago
  • Alinta Energy Gas review

    Overall rating   10 / 10
    Excellent

    They are very helpful.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Debra, Western Australia, reviewed 5 months ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

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