Aurora Energy

Aurora Energy is an electricity retailer available to households and businesses in Tasmania. As a supporter of sustainable energy, Aurora Energy gets the majority of its electricity from clean sources, such as hydro, solar and wind energy. It's also worth mentioning in 2020, Aurora Energy took out a neat four Mozo People's Choice Awards

Who is Aurora Energy?

Aurora Energy is a government-owned electricity retailer in Tasmania, who is all for community and sustainability.

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Where is Aurora Energy available?

Aurora Energy is only available to households and businesses in Tasmania.

ACT NSW QLD NT SA TAS WA VIC
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Aurora Energy electricity plans and packages

Customers are able to choose between different electricity packages offered by Aurora Energy. These packs have been designed to suit the varying needs between customers and services they require. 

For example, with the Aurora+ package, customers have a choice between receiving a flat rate or peak and off-peak rates. With this package, customers will also be able to keep an eye on their electricity usage throughout the day, thanks to the Aurora+ app. A Residential Flat Rate package is also available for households who prefer to not be actively involved with their electricity usage. 

Similar to the Aurora+ package, the Residential Peak and Off-Peak product delivers pricing depending on the electricity demand. Prices are slightly higher and lower in off-peak periods. According to the retailer, this product is best suited to households with solar panels and battery storage, as they are able to store any excess solar electricity to be used during peak hours. 

Finally, the Aurora Green package allows households to contribute toward supporting a sustainable future by having their electricity supplied by a renewable source. Customers have great flexibility when deciding on the percentage of green power supplied, ranging from 10% to 100%.

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Aurora Energy features to keep in mind

Community Support 

From community grants to collaborating with non-profit organisations, Aurora Energy are big fans of community and helping those in need. 

Greenpower option 

Go green with your electricity usage by having your home supplied with wind energy via the AuroraGreen electricity package. 

Aurora+ app 

If you’d like a more innovative way to stay on top of your electricity usage, the Aurora+ app allows you to tap into and view your usage on a weekly or even hourly basis! Just keep in mind that using the app will incur a minor 11 cents per day fee. 

Flexible payment options

 As an Aurora Energy customer, you’ll be able to pay your electricity bill via BPAY, online, direct debit, by phone, in person or mail. 

Electricity usage help 

Whether you’re looking to save on lighting or make the most out of your solar panels, Aurora Energy has stacks of great information available on their website.

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Switching and moving with Aurora Energy

If you’re looking to switch to Aurora Energy, you’ll be happy to know that the process is super simple. All you need to do is head to the Aurora Energy website, fill out a form and request the transfer. You’ll need to provide some details, such as your address, contact information and any necessary identification, like your driver’s license or passport. 

And if you require a more urgent transfer, get in touch with their customer service department who are available from Monday to Friday, 8am to 6pm.

Aurora Energy customer reviews

The Mozo communicty has rated Aurora Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

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Aurora Energy Electricity
Overall
6.1 /10
Price
Bill clarity
Customer service
Green Friendly
344 reviews

Recent Aurora Energy electricity reviews

  • Aurora Energy Electricity review

    Overall rating   8 / 10
    Consistent energy.

    I like Aurora for their consistent and easy service. I don't have to think about it and yet it is there to help me live my life everyday.

    Price
    7 / 10
    Bill clarity
    9 / 10
    Customer service
    10 / 10
    Green Friendly
    8 / 10
    Less
    Michele, Tasmania, reviewed 12 days ago
  • Aurora Energy Electricity review

    Overall rating   7 / 10
    Need Incentive to change provider.

    Haven't had a lot of choice in Tasmania. Only recently Tasmania has had more than the one option, and we have become accustomed to what we have and haven't had much incentive to change.

    Price
    7 / 10
    Bill clarity
    7 / 10
    Customer service
    8 / 10
    Green Friendly
    7 / 10
    Less
    Bronwyn, Tasmania, reviewed 12 days ago
  • Aurora Energy Electricity review

    Overall rating   9 / 10
    Great service.

    Love the Aurora Plus app.

    Price
    8 / 10
    Bill clarity
    9 / 10
    Customer service
    10 / 10
    Green Friendly
    8 / 10
    Less
    Sharyn, Tasmania, reviewed 29 days ago
  • Aurora Energy Electricity review

    Overall rating   10 / 10
    Use energy wisely with Aurora plus app

    The online app is great to allow you to monitor your usage ... pay at any time and stay in front of your bills at all times Have not had a bill since changing to the aurora plus app which is so much easier for budgeting and stress reduction

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Annette, Tasmania, reviewed about 1 month ago
  • Aurora Energy Electricity review

    Overall rating   10 / 10
    Excellent service for all different circumstances.

    Excellent service, good rates, good help program for people struggling, no hassles at all.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    9 / 10
    Less
    Angela, Tasmania, reviewed about 1 month ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

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