Aurora Energy Electricity

Aurora Energy is an electricity retailer available to households and businesses in Tasmania. As a supporter of sustainable energy, Aurora Energy gets the majority of its electricity from clean sources, such as hydro, solar and wind energy. It's also worth mentioning in 2020, Aurora Energy took out a neat four Mozo People's Choice Awards

Who is Aurora Energy?

Aurora Energy is a government-owned electricity retailer in Tasmania, who is all for community and sustainability.

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Where is Aurora Energy available?

Aurora Energy is only available to households and businesses in Tasmania.

ACT NSW QLD NT SA TAS WA VIC
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Aurora Energy electricity plans and packages

Customers are able to choose between different electricity packages offered by Aurora Energy. These packs have been designed to suit the varying needs between customers and services they require. 

For example, with the Aurora+ package, customers have a choice between receiving a flat rate or peak and off-peak rates. With this package, customers will also be able to keep an eye on their electricity usage throughout the day, thanks to the Aurora+ app. A Residential Flat Rate package is also available for households who prefer to not be actively involved with their electricity usage. 

Similar to the Aurora+ package, the Residential Peak and Off-Peak product delivers pricing depending on the electricity demand. Prices are slightly higher and lower in off-peak periods. According to the retailer, this product is best suited to households with solar panels and battery storage, as they are able to store any excess solar electricity to be used during peak hours. 

Finally, the Aurora Green package allows households to contribute toward supporting a sustainable future by having their electricity supplied by a renewable source. Customers have great flexibility when deciding on the percentage of green power supplied, ranging from 10% to 100%.

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Aurora Energy features to keep in mind

Community Support 

From community grants to collaborating with non-profit organisations, Aurora Energy are big fans of community and helping those in need. 

Greenpower option 

Go green with your electricity usage by having your home supplied with wind energy via the AuroraGreen electricity package. 

Aurora+ app 

If you’d like a more innovative way to stay on top of your electricity usage, the Aurora+ app allows you to tap into and view your usage on a weekly or even hourly basis! Just keep in mind that using the app will incur a minor 11 cents per day fee. 

Flexible payment options

 As an Aurora Energy customer, you’ll be able to pay your electricity bill via BPAY, online, direct debit, by phone, in person or mail. 

Electricity usage help 

Whether you’re looking to save on lighting or make the most out of your solar panels, Aurora Energy has stacks of great information available on their website.

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Switching and moving with Aurora Energy

If you’re looking to switch to Aurora Energy, you’ll be happy to know that the process is super simple. All you need to do is head to the Aurora Energy website, fill out a form and request the transfer. You’ll need to provide some details, such as your address, contact information and any necessary identification, like your driver’s license or passport. 

And if you require a more urgent transfer, get in touch with their customer service department who are available from Monday to Friday, 8am to 6pm.

Aurora Energy customer reviews

The Mozo community has rated Aurora Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

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Aurora Energy Electricity
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505 reviews
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  • Aurora Energy Electricity

    they sell power and send big bills

    for a long time Tasmanians have only been able to access aurora energy so its kinda defacto here. energy prices are outrageous country wide. they are ok but what do they have to really do but keep the lights on?

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    Alex, Tasmania, reviewed about 1 month ago
  • Aurora Energy Electricity

    Making do

    Aurora has been the leading electricity provider in Tasmania for a long time. Possibly the only one available for as long as I have dealt with power bills. If we had more options I believe prices may be more competitive and affordable for the average household. Customer service is overall good, as is power outage updates on the internet.

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    Ashley, Tasmania, reviewed 8 months ago
  • Aurora Energy Electricity

    Aurora Energy is an OK electricity provider

    We don't have a lot of choice of energy providers in Tasmania. I think electricity charges are too high especially considering that Tasmania makes a lot of its own energy and exports it elsewhere. Aurora is an OK electricity provider and I haven't experienced any problems with the company to complain of.

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    Helen, Tasmania, reviewed 9 months ago
  • Aurora Energy Electricity

    As a retailer I give a “ pass “.

    Like because I have had no negative direct experience.

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    David, Tasmania, reviewed 9 months ago
  • Aurora Energy Electricity

    They seem to be fine.

    They are alright, all energy companies are equally as expensive at the moment and we haven’t had any issues with them.

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    Maya, Tasmania, reviewed 9 months ago
  • Compare Aurora Energy

    Want to find out how Aurora Energy stacks up against other players in the market? With the help of Mozo’s handy electricity comparison tool, you can. Just plug in your postcode, answer a few, quick questions about your electricity usage and you’re on your way!

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