Aurora Energy

Aurora Energy is an electricity retailer available to households and businesses in Tasmania. As a supporter of sustainable energy, Aurora Energy gets the majority of its electricity from clean sources, such as hydro, solar and wind energy. It's also worth mentioning in 2020, Aurora Energy took out a neat four Mozo People's Choice Awards

Who is Aurora Energy?

Aurora Energy is a government-owned electricity retailer in Tasmania, who is all for community and sustainability.

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Where is Aurora Energy available?

Aurora Energy is only available to households and businesses in Tasmania.

ACT NSW QLD NT SA TAS WA VIC
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Aurora Energy electricity plans and packages

Customers are able to choose between different electricity packages offered by Aurora Energy. These packs have been designed to suit the varying needs between customers and services they require. 

For example, with the Aurora+ package, customers have a choice between receiving a flat rate or peak and off-peak rates. With this package, customers will also be able to keep an eye on their electricity usage throughout the day, thanks to the Aurora+ app. A Residential Flat Rate package is also available for households who prefer to not be actively involved with their electricity usage. 

Similar to the Aurora+ package, the Residential Peak and Off-Peak product delivers pricing depending on the electricity demand. Prices are slightly higher and lower in off-peak periods. According to the retailer, this product is best suited to households with solar panels and battery storage, as they are able to store any excess solar electricity to be used during peak hours. 

Finally, the Aurora Green package allows households to contribute toward supporting a sustainable future by having their electricity supplied by a renewable source. Customers have great flexibility when deciding on the percentage of green power supplied, ranging from 10% to 100%.

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Aurora Energy features to keep in mind

Community Support 

From community grants to collaborating with non-profit organisations, Aurora Energy are big fans of community and helping those in need. 

Greenpower option 

Go green with your electricity usage by having your home supplied with wind energy via the AuroraGreen electricity package. 

Aurora+ app 

If you’d like a more innovative way to stay on top of your electricity usage, the Aurora+ app allows you to tap into and view your usage on a weekly or even hourly basis! Just keep in mind that using the app will incur a minor 11 cents per day fee. 

Flexible payment options

 As an Aurora Energy customer, you’ll be able to pay your electricity bill via BPAY, online, direct debit, by phone, in person or mail. 

Electricity usage help 

Whether you’re looking to save on lighting or make the most out of your solar panels, Aurora Energy has stacks of great information available on their website.

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Switching and moving with Aurora Energy

If you’re looking to switch to Aurora Energy, you’ll be happy to know that the process is super simple. All you need to do is head to the Aurora Energy website, fill out a form and request the transfer. You’ll need to provide some details, such as your address, contact information and any necessary identification, like your driver’s license or passport. 

And if you require a more urgent transfer, get in touch with their customer service department who are available from Monday to Friday, 8am to 6pm.

Aurora Energy customer reviews

The Mozo communicty has rated Aurora Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

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Aurora Energy Electricity
Overall
6.1 /10
Price
Bill clarity
Customer service
Green Friendly
327 reviews

Recent Aurora Energy electricity reviews

  • Aurora Energy Electricity review

    Overall rating   9 / 10
    Never let us down

    Have come through for us repeatedly.

    Price
    9 / 10
    Bill clarity
    9 / 10
    Customer service
    9 / 10
    Green Friendly
    9 / 10
    Less
    Scott, Tasmania, reviewed 3 months ago
  • Aurora Energy Electricity review

    Overall rating   5 / 10
    Not enough options in Tas to keep them competitive

    Not enough options in Tas to keep them competitive.

    Bill clarity
    6 / 10
    Customer service
    8 / 10
    Green Friendly
    4 / 10
    Less
    Clancy, Tasmania, reviewed 3 months ago
  • Aurora Energy Electricity review

    Overall rating   10 / 10
    Overall good company

    We only have one provider in our entire state but thankfully they do a great job. When and if we have lost power they have fixed it right away. Very rarely do we have a power loss which is wonderful, even in peak summer. Pricing is expensive however but all of them are. The couple of times we have called for various reasons they have been exceptionally polite, helpful and give a quick resolution. All in all, a good company.

    Price
    0 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Less
    Sandy, Tasmania, reviewed 5 months ago
  • Aurora Energy Electricity review

    Overall rating   10 / 10
    Great customer service.

    I've only ever dealt with Aurora. Never had a problem if service is needed. Always fast and fixed.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Joanne, Tasmania, reviewed 6 months ago
  • Aurora Energy Electricity review

    Overall rating   10 / 10
    Hydro supplied.

    I like Aurora as most of our power is from our hydro dams, sent to us at a fairly reasonable rate and most of the time very reliable.

    Price
    9 / 10
    Bill clarity
    9 / 10
    Customer service
    8 / 10
    Green Friendly
    10 / 10
    Less
    Brenda, Tasmania, reviewed 10 months ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

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