Aurora Energy is a government-owned electricity retailer in Tasmania, who is all for community and sustainability.
Aurora Energy is only available to households and businesses in Tasmania.
Customers are able to choose between different electricity packages offered by Aurora Energy. These packs have been designed to suit the varying needs between customers and services they require.
For example, with the Aurora+ package, customers have a choice between receiving a flat rate or peak and off-peak rates. With this package, customers will also be able to keep an eye on their electricity usage throughout the day, thanks to the Aurora+ app. A Residential Flat Rate package is also available for households who prefer to not be actively involved with their electricity usage.
Similar to the Aurora+ package, the Residential Peak and Off-Peak product delivers pricing depending on the electricity demand. Prices are slightly higher and lower in off-peak periods. According to the retailer, this product is best suited to households with solar panels and battery storage, as they are able to store any excess solar electricity to be used during peak hours.
Finally, the Aurora Green package allows households to contribute toward supporting a sustainable future by having their electricity supplied by a renewable source. Customers have great flexibility when deciding on the percentage of green power supplied, ranging from 10% to 100%.
From community grants to collaborating with non-profit organisations, Aurora Energy are big fans of community and helping those in need.
Go green with your electricity usage by having your home supplied with wind energy via the AuroraGreen electricity package.
If you’d like a more innovative way to stay on top of your electricity usage, the Aurora+ app allows you to tap into and view your usage on a weekly or even hourly basis! Just keep in mind that using the app will incur a minor 11 cents per day fee.
As an Aurora Energy customer, you’ll be able to pay your electricity bill via BPAY, online, direct debit, by phone, in person or mail.
Whether you’re looking to save on lighting or make the most out of your solar panels, Aurora Energy has stacks of great information available on their website.
If you’re looking to switch to Aurora Energy, you’ll be happy to know that the process is super simple. All you need to do is head to the Aurora Energy website, fill out a form and request the transfer. You’ll need to provide some details, such as your address, contact information and any necessary identification, like your driver’s license or passport.
And if you require a more urgent transfer, get in touch with their customer service department who are available from Monday to Friday, 8am to 6pm.
The Mozo communicty has rated Aurora Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
We have no option but to use Aurora as there is no other electricity company in Tasmania. They use this to their advantage and charge through the roof. They also decreased our Solar Panel output and we are now no better off with our panels.
Have come through for us repeatedly.
Not enough options in Tas to keep them competitive.
We only have one provider in our entire state but thankfully they do a great job. When and if we have lost power they have fixed it right away. Very rarely do we have a power loss which is wonderful, even in peak summer. Pricing is expensive however but all of them are. The couple of times we have called for various reasons they have been exceptionally polite, helpful and give a quick resolution. All in all, a good company.
I've only ever dealt with Aurora. Never had a problem if service is needed. Always fast and fixed.
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Want to find out how Aurora Energy stacks up against other players in the market? With the help of Mozo’s handy electricity comparison tool, you can. Just plug in your postcode, answer a few, quick questions about your electricity usage and you’re on your way!
