CovaU is an authorised Australian energy retailer that provides electricity solutions to homes as well as businesses in New South Wales and Victoria.
CovaU provides electricity as well as dual fuel services to residential as well business customers in NSW and VIC.
You can choose from different electricity or dual fuel services with CovaU depending on the state you are located in. CovaU offers multiple deals and discounts which depend on whether you pay your electricity bill on time or you lock in for a longer term. Say for example, you could be eligible for a rebate if you sign up for a one or two year contract. If you are looking for more flexibility for your electricity plan, you could choose a plan with no exit fees.
You can call the customer service agents at CovaU whenever you have a query or concern about your energy account. They are operational 24 hours a day, all through the week.
With CovaU you can pay your electricity bills with regular monthly instalments instead of letting them accumulate over weeks or months. CovaU will estimate your monthly payment based on your current household usage and after three months, they will balance your account according to the meter reading.
The government offers many concessions to help Australians who are not able to pay their energy bills for various reasons. These rebates vary for different states and you will need to check on the specific eligibility criteria for each of these. In addition, CovaU also has a Hardship Policy, which helps financially vulnerable customers manage their energy costs.
Switching or moving your electricity plan with CovaU should not be a problem. You can simply apply for a transfer online or call their customer service team to request for a change in plan. You’ll just need to check if CovaU is available in your area and then pick a plan that’s best suited to your household electricity needs.
The Mozo communicty has rated CovaU products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
How has the Mozo community rated CovaU’s electricity service?
I compared the market for an alternative to AGL when I was dissatisfied with the service they offered (or lack of it). So I experienced a seamless transfer with my electricity account and I would highly recommend them to anybody who is searching for an alternative provider. In fact I just spoke to a Customer Service Representative with a minor billing query and it was no trouble at all for him to rectify on the spot - none of this waiting 48 hrs for email responses.
Very happy with the customer service that was provided by Covau. Outcome of call was complete with nothing left pending. Highly recommend.
They are excellent for customer services. The person I spoke with found ways to solve my issues. He has done wonderful services. Also the phone line was disconnected while he was solving the issues and he called me back which saved my time. I didn't need to call back and started all over again with another person.
The staff member provided professional help in this area. Well mannered. Pleased with his assistance. Recommend CovaU to others.
Overall I like CovaU, they have very competitive prices and great customer service. Any issues I have had were fixed in one phone call.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
An inefficient electricity plan can really burn a hole in your household budget. Thankfully, you can easily avoid that by comparing CovaU with other energy providers that are available in your area to see if you could be on a better deal.
