CovaU Electricity

CovaU promises to offer gas and electricity services to Australian customers at competitive rates so you can save more on your gas and electricity bills. In 2020, CovaU even picked up two Mozo Experts Choice Awards for its competitive gas and solar-friendly electricity plans in Queensland. 

Who is CovaU?

CovaU is an authorised Australian energy retailer that provides electricity solutions to homes as well as businesses in New South Wales and Victoria.

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Where is CovaU electricity available?

CovaU provides electricity as well as dual fuel services to residential as well business customers in NSW and VIC.

ACT NSW QLD NT SA TAS WA VIC
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CovaU electricity plans and packages

You can choose from different electricity or dual fuel services with CovaU depending on the state you are located in. CovaU offers multiple deals and discounts which depend on whether you pay your electricity bill on time or you lock in for a longer term. Say for example, you could be eligible for a rebate if you sign up for a one or two year contract. If you are looking for more flexibility for your electricity plan, you could choose a plan with no exit fees.

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CovaU features to keep in mind

Uninterrupted customer service

You can call the customer service agents at CovaU whenever you have a query or concern about your energy account. They are operational 24 hours a day, all through the week.

Regular monthly instalments

With CovaU you can pay your electricity bills with regular monthly instalments instead of letting them accumulate over weeks or months. CovaU will estimate your monthly payment based on your current household usage and after three months, they will balance your account according to the meter reading.

Concession schemes

The government offers many concessions to help Australians who are not able to pay their energy bills for various reasons. These rebates vary for different states and you will need to check on the specific eligibility criteria for each of these. In addition, CovaU also has a Hardship Policy, which helps financially vulnerable customers manage their energy costs.

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Switching and moving your electricity plan with CovaU

Switching or moving your electricity plan with CovaU should not be a problem. You can simply apply for a transfer online or call their customer service team to request for a change in plan. You’ll just need to check if CovaU is available in your area and then pick a plan that’s best suited to your household electricity needs.

CovaU customer reviews

The Mozo communicty has rated CovaU products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

How has the Mozo community rated CovaU’s electricity service?

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CovaU Electricity
Overall
6.8 /10
Price
Bill clarity
Customer service
Green Friendly
17 reviews

Recent CovaU electricity reviews

  • CovaU Electricity review

    Overall rating   9 / 10
    I would highly recommend CovaU to anyone.

    I compared the market for an alternative to AGL when I was dissatisfied with the service they offered (or lack of it). So I experienced a seamless transfer with my electricity account and I would highly recommend them to anybody who is searching for an alternative provider. In fact I just spoke to a Customer Service Representative with a minor billing query and it was no trouble at all for him to rectify on the spot - none of this waiting 48 hrs for email responses.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Ken, New South Wales, reviewed 18 days ago
  • CovaU Electricity review

    Overall rating   10 / 10
    Always satisfied with a positive outcome.

    Very happy with the customer service that was provided by Covau. Outcome of call was complete with nothing left pending. Highly recommend.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Less
    Elizabeth, New South Wales, reviewed 2 months ago
  • CovaU Electricity review

    Overall rating   10 / 10
    Great customer service.

    They are excellent for customer services. The person I spoke with found ways to solve my issues. He has done wonderful services. Also the phone line was disconnected while he was solving the issues and he called me back which saved my time. I didn't need to call back and started all over again with another person.

    Price
    8 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Onanong, New South Wales, reviewed 3 months ago
  • CovaU Electricity review

    Overall rating   8 / 10
    Professional efficient service.

    The staff member provided professional help in this area. Well mannered. Pleased with his assistance. Recommend CovaU to others.

    Price
    8 / 10
    Bill clarity
    8 / 10
    Customer service
    9 / 10
    Less
    Jennifer, New South Wales, reviewed 3 months ago
  • CovaU Electricity review

    Overall rating   8 / 10
    CovaU Great Prices, Good Customer Service

    Overall I like CovaU, they have very competitive prices and great customer service. Any issues I have had were fixed in one phone call.

    Price
    10 / 10
    Bill clarity
    8 / 10
    Customer service
    10 / 10
    Less
    Pietro, New South Wales, reviewed 3 months ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    Compare CovaU

    An inefficient electricity plan can really burn a hole in your household budget. Thankfully, you can easily avoid that by comparing CovaU with other energy providers that are available in your area to see if you could be on a better deal. 

    Compare energy

    Find energy plans available in your area in just seconds.