Diamond Energy

Diamond Energy

As a committed renewable energy retailer in Australia, Diamond Energy has its own renewable generators and supports other innovative technologies including solar, wind and wave energy.

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Who is Diamond Energy?

Founded in 2004, Diamond Energy provides electricity to residential as well as small businesses and commercial across Victoria, South Australia, Queensland and New South Wales.


Diamond Energy availability

ACT NSW QLD NT SA TAS WA VIC

Where is Diamond Energy available?

Diamond Energy provides electricity products and services across Victoria, South Australia, Queensland and NSW.

Diamond Energy electricity plans and packages

The tariffs for electricity plans with Diamond Energy vary depending on the distributor in your area. Diamond Energy offer two types of discounts to residential customers. The first one is for setting up a direct debit account to make your regular payments. You’ll need to fill in and return the Direct Debit Agreement and ensure you maintain sufficient funds in your nominated account to process the payment. The other discount is for paying your bills on time. You can avail this offer if you decide to receive your bills by email and make the full payment of your account by the due date. Both these discounts are available for residential customers and apply to supply charges only.

Diamond Energy plans

  • Electricity


Diamond Energy features to keep in mind

Diamond Pure PlusDiamond Pure Plus

You can support renewable energy in Australia by opting for Diamond Energy’s Diamond Pure Plus products, which allow you to purchase a percentage of your metered electricity consumption from a GreenPower accredited renewable energy generation facility. Because this product has been accredited by the GreenPower program, you can rest assured that this an environment-friendly electricity choice.

Solar plansSolar plans

Diamond Energy can also help you with solar power solutions for your home. You can talk to one of their Pure Power solar installers to know more about the special feed in credit offers.

Flexible pricingFlexible pricing

Diamond Energy offers its Victorian customers optional flexible pricing if they have a time of use smart meter. This means that you can go for an electricity plan which charges lower rates during off peak and shoulder times, while higher rates will apply during peak times.

Multiple payment optionsMultiple payment options

Diamond Energy offers multiple payment options including credit card, direct debit, electronic funds transfer and BPAY. If you choose to go with direct debit, you can set up a payment plan which allows you to pay off your bill in weekly, fortnightly or monthly instalments. If you don’t want to pay your bill online, you can mail a cheque or money order to Diamond Energy or lodge your payment in person at the post office.

Concessions and rebatesConcessions and rebates

You may be entitled to a state government concession or rebate for part of your electricity bill. If you’re a residential customer experiencing temporary or long-term financial difficulty, you may be eligible for Diamond Energy’s Hardship Program. The program will provide you with assistance to establish a personalised payment plan and ensures your electricity plan is not disconnected.


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Switching and moving with Diamond Energy

Switching

If you want to switch to Diamond Energy for your electricity needs, the process is relatively quick and easy. You’ll need to fill in an online form, which requires you to provide your personal details, your address and a valid form of personal identification such as a driver’s license, Medicare card or passport.

Moving

If you’re an existing Diamond Energy customer who is moving home you can arrange for your electricity to be disconnected or moved to your new address online or via the phone. You’ll need to remember to provide three business days notice, details of your new address and contact details and easy and safe access to your meter. If you can’t wait for three business days or your meter has access issues, you can ask for further support by calling Diamond Energy’s helpline during business hours on weekdays.

Diamond Energy customer reviews

Before you switch to Diamond Energy, read some customer reviews from the Mozo community to see what they love and loathe about their electricity service from Diamond.

Diamond Energy Electricity

Overall 7.3*

Price

Bill clarity

Customer service

Green Friendly

14 Reviews

* Overall rating based on reviews in the past 12 months.

Recent Diamond Energy electricity reviews

Diamond Energy

Diamond Energy electricity review

Overall rating   10 / 10

Great customer service

No issues at all

Full review

No issues at all

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   7 / 10

Less

Nicole (VIC), reviewed 5 months ago

Diamond Energy

Diamond Energy electricity review

Overall rating   7 / 10

Good and helpful company to deal with

Signed up with them when solar was installed, was happy with their service so far.

Full review

Signed up with them when solar was installed, was happy with their service so far.

    Price   6 / 10

    Bill clarity   8 / 10

    Customer service   6 / 10

    Green Friendly   5 / 10

Less

Christian (QLD), reviewed 8 months ago

Diamond Energy

Diamond Energy electricity review

Overall rating   9 / 10

Very competitive and best customer service I have.

Their customer support is terrific, they went out of their way to help with any problems when we initially set up with them. They have a good green rating and offer incentives for us to use solar.

Full review

Their customer support is terrific, they went out of their way to help with any problems when we initially set up with them. They have a good green rating and offer incentives for us to use solar.

    Price   7 / 10

    Bill clarity   8 / 10

    Customer service   10 / 10

    Green Friendly   8 / 10

Less

Tony (QLD), reviewed 8 months ago

Diamond Energy

Diamond Energy electricity review

Overall rating   9 / 10

Great customer service

They are a small retailer. No queueing on the phone, they answer straightaway and always resolve immediately

Full review

They are a small retailer. No queueing on the phone, they answer straightaway and always resolve immediately

    Price   8 / 10

    Bill clarity   7 / 10

    Customer service   9 / 10

    Green Friendly   7 / 10

Less

Brendan (VIC), reviewed 10 months ago

Diamond Energy

Diamond Energy electricity review

Overall rating   10 / 10

Would recommend

Very helpful and quick with service

Full review

Very helpful and quick with service

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   9 / 10

Less

Barry (QLD), reviewed 10 months ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Compare Diamond Energy

With rising energy prices, it is more crucial than ever to compare electricity providers to choose the most efficient energy plan. Simply enter your postcode into Mozo’s free energy comparison tool and you can compare Diamond Energy with other electricity prices in your area.

  • Compare Electricity

    Enter your postcode to compare electricity plans in just seconds.

  • Compare now