Diamond Energy

As a committed renewable energy retailer in Australia, Diamond Energy has its own renewable generators and supports other innovative technologies including solar, wind and wave energy. 

Who is Diamond Energy?

Founded in 2004, Diamond Energy provides electricity to residential as well as small businesses and commercial across Victoria, South Australia, Queensland and New South Wales.

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Where is Diamond Energy available?

Diamond Energy provides electricity products and services across Victoria, South Australia, Queensland and NSW.

ACT NSW QLD NT SA TAS WA VIC
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Diamond Energy electricity plans and packages

The tariffs for electricity plans with Diamond Energy vary depending on the distributor in your area. Diamond Energy offer two types of discounts to residential customers. The first one is for setting up a direct debit account to make your regular payments. You’ll need to fill in and return the Direct Debit Agreement and ensure you maintain sufficient funds in your nominated account to process the payment. The other discount is for paying your bills on time. You can avail this offer if you decide to receive your bills by email and make the full payment of your account by the due date. Both these discounts are available for residential customers and apply to supply charges only.

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Diamond Energy features to keep in mind

Diamond Pure Plus

You can support renewable energy in Australia by opting for Diamond Energy’s Diamond Pure Plus products, which allow you to purchase a percentage of your metered electricity consumption from a GreenPower accredited renewable energy generation facility. Because this product has been accredited by the GreenPower program, you can rest assured that this an environment-friendly electricity choice.

Solar plans

Diamond Energy can also help you with solar power solutions for your home. You can talk to one of their Pure Power solar installers to know more about the special feed in credit offers.

Flexible pricing

Diamond Energy offers its Victorian customers optional flexible pricing if they have a time of use smart meter. This means that you can go for an electricity plan which charges lower rates during off peak and shoulder times, while higher rates will apply during peak times.

Multiple payment options

Diamond Energy offers multiple payment options including credit card, direct debit, electronic funds transfer and BPAY. If you choose to go with direct debit, you can set up a payment plan which allows you to pay off your bill in weekly, fortnightly or monthly instalments. If you don’t want to pay your bill online, you can mail a cheque or money order to Diamond Energy or lodge your payment in person at the post office.

Concessions and rebates

You may be entitled to a state government concession or rebate for part of your electricity bill. If you’re a residential customer experiencing temporary or long-term financial difficulty, you may be eligible for Diamond Energy’s Hardship Program. The program will provide you with assistance to establish a personalised payment plan and ensures your electricity plan is not disconnected.

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Switching and moving with Diamond Energy

Switching

If you want to switch to Diamond Energy for your electricity needs, the process is relatively quick and easy. You’ll need to fill in an online form, which requires you to provide your personal details, your address and a valid form of personal identification such as a driver’s license, Medicare card or passport.

Moving

If you’re an existing Diamond Energy customer who is moving home you can arrange for your electricity to be disconnected or moved to your new address online or via the phone. You’ll need to remember to provide three business days notice, details of your new address and contact details and easy and safe access to your meter. If you can’t wait for three business days or your meter has access issues, you can ask for further support by calling Diamond Energy’s helpline during business hours on weekdays.

Diamond Energy customer reviews

The Mozo communicty has rated Diamond Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

Before you switch to Diamond Energy, read some customer reviews from the Mozo community to see what they love and loathe about their electricity service from Diamond.

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Diamond Energy Electricity
Overall
8.1 /10
Price
Bill clarity
Customer service
Green Friendly
28 reviews

Recent Diamond Energy electricity reviews

  • Diamond Energy Electricity review

    Overall rating   9 / 10
    Great customer service.

    Have been with Diamond for close to 5 years - am very happy with the customer service, billing and price. I have solar so receive the current rebate. Diamond has a choice of green energy.

    Price
    8 / 10
    Bill clarity
    10 / 10
    Customer service
    9 / 10
    Green Friendly
    9 / 10
    Less
    Marcille, New South Wales, reviewed 24 days ago
  • Diamond Energy Electricity review

    Overall rating   8 / 10
    Excellent green energy provider.

    Great service and customer care. Ability to buy green energy and gives solar rebate. Doing its best for the climate.

    Price
    7 / 10
    Bill clarity
    8 / 10
    Customer service
    9 / 10
    Green Friendly
    9 / 10
    Less
    Marcille, New South Wales, reviewed 26 days ago
  • Diamond Energy Electricity review

    Overall rating   9 / 10
    Look out for new plans.

    We can take advantage of changing into their new plan, when they tell you there is a new plan with a more competitive rate.

    Price
    9 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    9 / 10
    Less
    John, New South Wales, reviewed 27 days ago
  • Diamond Energy Electricity review

    Overall rating   10 / 10
    Go with diamond, you won’t regret it!

    Amazing company, never a problem and a good retailer!

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Alex, Queensland, reviewed 4 months ago
  • Diamond Energy Electricity review

    Overall rating   10 / 10
    Awesome all around for solar systems owners.

    Best provider we have ever had!

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Stephen, South Australia, reviewed about 1 year ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    Compare Diamond Energy

    With rising energy prices, it is more crucial than ever to compare electricity providers to choose the most efficient energy plan. Mozo’s free energy comparison tool can help you compare Diamond Energy with other electricity plans in your area.

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