Founded in 2004, Diamond Energy provides electricity to residential as well as small businesses and commercial across Victoria, South Australia, Queensland and New South Wales.
Diamond Energy provides electricity products and services across Victoria, South Australia, Queensland and NSW.
The tariffs for electricity plans with Diamond Energy vary depending on the distributor in your area. Diamond Energy offer two types of discounts to residential customers. The first one is for setting up a direct debit account to make your regular payments. You’ll need to fill in and return the Direct Debit Agreement and ensure you maintain sufficient funds in your nominated account to process the payment. The other discount is for paying your bills on time. You can avail this offer if you decide to receive your bills by email and make the full payment of your account by the due date. Both these discounts are available for residential customers and apply to supply charges only.
You can support renewable energy in Australia by opting for Diamond Energy’s Diamond Pure Plus products, which allow you to purchase a percentage of your metered electricity consumption from a GreenPower accredited renewable energy generation facility. Because this product has been accredited by the GreenPower program, you can rest assured that this an environment-friendly electricity choice.
Diamond Energy can also help you with solar power solutions for your home. You can talk to one of their Pure Power solar installers to know more about the special feed in credit offers.
Diamond Energy offers its Victorian customers optional flexible pricing if they have a time of use smart meter. This means that you can go for an electricity plan which charges lower rates during off peak and shoulder times, while higher rates will apply during peak times.
Diamond Energy offers multiple payment options including credit card, direct debit, electronic funds transfer and BPAY. If you choose to go with direct debit, you can set up a payment plan which allows you to pay off your bill in weekly, fortnightly or monthly instalments. If you don’t want to pay your bill online, you can mail a cheque or money order to Diamond Energy or lodge your payment in person at the post office.
You may be entitled to a state government concession or rebate for part of your electricity bill. If you’re a residential customer experiencing temporary or long-term financial difficulty, you may be eligible for Diamond Energy’s Hardship Program. The program will provide you with assistance to establish a personalised payment plan and ensures your electricity plan is not disconnected.
If you want to switch to Diamond Energy for your electricity needs, the process is relatively quick and easy. You’ll need to fill in an online form, which requires you to provide your personal details, your address and a valid form of personal identification such as a driver’s license, Medicare card or passport.
If you’re an existing Diamond Energy customer who is moving home you can arrange for your electricity to be disconnected or moved to your new address online or via the phone. You’ll need to remember to provide three business days notice, details of your new address and contact details and easy and safe access to your meter. If you can’t wait for three business days or your meter has access issues, you can ask for further support by calling Diamond Energy’s helpline during business hours on weekdays.
The Mozo community has rated Diamond Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
Before you switch to Diamond Energy, read some customer reviews from the Mozo community to see what they love and loathe about their electricity service from Diamond.
I've been with Diamond for nearly a year and couldn't be happier. They have fair prices, a environmentally friendly approach and great customer service. Easy to set up.
I've found diamond energy to be supportive when there are financial issues at home, helpful when their policies are changing and I think they have a great offering if you're looking for renewable sources of energy.
Green energy & Solar buy-back available. Australia based company & customer service is local. Very helpful customer service and bills are accurate.
Uses only green renewable energy. Good customer service Australia based company. Reliable supply.
They have provided me with unlimited energy for 6 years but they reduced my feed in tariff slightly.
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With rising energy prices, it is more crucial than ever to compare electricity providers to choose the most efficient energy plan. Mozo’s free energy comparison tool can help you compare Diamond Energy with other electricity plans in your area.