Electricity In a Box is an electricity retailer that is keen to make electricity affordable for customers big and small. They plan to do this by being transparent about their fees, while keeping their rates easy to understand.
Electricity In a Box electricity plans are only available for residents and small business customers in New South Wales. As the retailer is still in its infancy stages, it’s unclear as to whether they plan on expanding to other states.
As Electricity In a Box is fairly new to the market, they only have one electricity deal available. Keep in mind though that not all details of the plan have been released to the public.
According to the Electricity In a Box website, its electricity plans will offer affordable rates and no lock in contracts, giving you the flexibility to switch your deals whenever you wish. And speaking of flexibility, you’ll have your pick of a variety of bill payment options, from direct debit to over the phone.
The retailer’s site also mentions that they plan on offering solar battery solutions to customers in 202
As a Electricity In a Box customer, you’ll be supporting a retailer who aims to use technology to its full potential in order to benefit your wallet and the electricity market.
Electricity In a Box is a 100% Aussie owned and operated company based in Bondi Junction.
While they might not have officially launched just yet, Electricity In a Box says its electricity plans will feature no lock in contracts. That means you’ll be able to cancel your plan at any time.
The Electricity In a Box customer service team can help you with a range of queries, like applying for rebates to paying your electricity bill.
If you’re thinking about becoming an Electricity In a Box customer, get in touch with its customer service team. You’ll then be asked to confirm and supply a few details, once this is complete, Electricity In a Box will be able to start the transfer immediately!
However if you are moving in to a new place and would like to be set up as a Electricity In a Box customer, the retailer will need to know details, such as your moving date and new address before they can begin the transfer.
The Mozo community has rated Electricity in a Box products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
Jacked up their prices over 40% in one go, without providing a direct and clear communication - they sent a newsletter with “useful information” which had buried in it a dramatic price rise. They also dropped the solar feed in tariff by 40% at the same time. Customer service were useless and take forever to respond. They also charged a higher credit card fee than what they quote.
It's amazing.
They're a very good company but it's too busy and it takes a long time to get a hold of them. But apart from that I'd recommend it.
Want to see how Electricity In A Box’s electricity plans compare to other options in the market? Then make your next stop our energy comparison tool!