Elysian Energy are all about giving every Aussie household a fair deal on their electricity plan. Based in Melbourne, Elysian Energy promise customers no special discounts, gimmicks or tricks, just simple electricity plans.
Elysian Energy only offer electricity plans in Victoria, however the retailer plans to expand to other states in 2020.
Electricity plans with Elysian Energy are available to both households and businesses and customers looking to sign up will need to plug in their postcode to compare electricity plans in their area. Elysian Energy currently offers four electricity plans that are based on the size of a family. All electricity plans come with no lock-in contracts, no exit fees, plus a hot water and solar pack.
Elysian Energy are a 100% Aussie-owned electricity retailer, meaning you’ll always speak to someone in Australia if you ever have a question with your electricity plan.
Rest assured, there are no tricky or gimmicky discounts, only low, reliable prices.
Victorian households will be credited for any unused energy at the end of the month. Additional charges apply for usage over your plan.
Elysian Energy work to ensure that you’re on the best plan for you - households that use less than 25% of their electricity will be switched to a smaller plan, while households that use more than 10% will be moved over to the next plan.
Ready to become an Elysian Energy customer? You’ll need to sign up via their website. Once you begin filling out your details, you’ll be asked if you’re moving in or switching from another provider before selecting a plan available to your area. Those looking to switch will need to get in contact with the Elysian Energy customer service team.
The Mozo communicty has rated Elysian Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
Deceptive company clearly set up to: 1. Lure the new customer with an attractive plan and then 2. Rapidly increase plan costs (within 1 month of sign-up!) an unreasonable amount (i.e. in my case rise of single rate from 14 cper kWhr to 30c per KWhr for peak and 21c for shoulder. 3. Hoping that customer will not realise or be fatigued with the shopping around & changing provider process and hence passively not complain, and continue the plan. Which is a completely unreasonable rip-off. The claim that it reflects market rises in power costs is laughable. Going back to Origin that forms market benchmark (supposedly expensive) sees the rate being cheaper than when i was them 3 months ago. Half the price of the Elysian new plan price hike!
I signed up with Elysian Energy after transferring from Red Energy three months ago as Red was becoming too expensive. I found Elysian to offer a better deal in terms of rates however I quickly found their service to be dysfunctional and disorganised.
Power always on. Price originally made sense for our usage, but then after one month of higher than usual usage, they switched the account to a different tier. That saved us money - yay! Thanks. But then they kept us at the higher tier even though usage went back to usual following - boo! Just moved house and changed over to the embedded supplier. Went to Elysian's website to disconnect/denergise the service. Followed the link to find that it can only be done by phone. Several days and several calls and several hours of being on hold and several times of requesting a call back, finally got to speak to a live human - whew! This was three days after the originally desired disconnect date (long after vacating the old place, end of lease cleaning, etc...). At first was told it could be disconnected within 24 hours because it's a smart meter. Then told that no, it will not be for another 5 days. All the while I assume we are on the hook for connection and usage charges since they could not manage to answer the phone a week earlier.
This supplier failed to tell me I had to pay the package price in advance, so they withheld $35 from me when I needed to go to a higher usage package.
I have just switched over to this provider so my opinion is based on their competitive rates and inclusions. As long as they live up to their promises, they are a great choice.
Interested in switching to Elysian Energy? Find out how it compares to your current electricity plan or other plans in your area by heading over to Mozo’s free energy comparison tool.