One of Australia’s largest energy retailers, EnergyAustralia has a multibillion dollar portfolio of energy generation and storage facilities including coal, gas and wind assets. EnergyAustralia are also the winners of six 2019 Mozo Experts Choice Awards.
Energy Australia provides energy to more than 2.6 million domestic as well as businesses consumers across Australia. EnergyAustralia offers its customers tailored electricity solutions, including clean energy options with competitive rates.
If you live in Victoria, New South Wales, South Australia or the ACT, you can apply for electricity as well as gas or dual fuel connections with EnergyAustralia. In Queensland, Energy Australia only offers electricity plans for residential customers.
EnergyAustralia provides a number of individual electricity plans as well as dual energy services. The deal options available vary for each state and depend on whether you:
Electricity
| Sustainable energySustainable energy | Want to support the production of electricity from government accredited renewable sources such as solar, wind, hydro and biomass? You can switch to clean energy for your home’s electricity needs by choosing the amount of accredited green energy you want EnergyAustralia to purchase on your behalf. The clean energy purchased does not feed directly into your power supply, but is added to the electricity grid on your behalf. |
| My AccountMy Account | Perfect for the digital savvy customers, EnergyAustralia lets you create a digital account called My Account, where you can view and manage your electricity plans, track your electricity consumption and pay your bills online. |
| Flexible payment optionsFlexible payment options | Whether you like making your electricity payments on the Internet, over the phone, by mail or in person, you’ll have every option to choose from with EnergyAustralia. You can pay your bill online using your credit card, BPAY, direct debit or Centrepay. If you want to make the payment in person, you can go to any Australia Post outlet to pay by cash, cheque or EFTPOS. |
| Tailored instalment planTailored instalment plan | Avoid bill shock with EnergyAustralia’s personalised instalment plan. You can choose to spread your electricity bills over regular instalments to make paying your electricity bill more affordable. Simply call an energy consultant to understand the details and activate the option. |
| Hardship policyHardship policy | If a customer is having trouble paying their electricity bills because of difficult financial circumstances like losing a job or not being in a position to work because of medical reasons, they can look for support with EnergyAustralia’s hardship policy. |
New customers will have to provide some information such as your address, contact number and the date you want your connection to begin. You’ll also need to submit an identification document such as a copy of your passport, driver’s licence or Medicare number. Just call the energy executive to make sure that EnergyAustralia provides electricity in your area.
Existing customers can book their move online or call one of EnergyAustralia’s experts and let them know when and where you are planning to move. Generally, three business days will be required to arrange the transfer. If you have an urgent requirement call and ask the customer service consultant at EnergyAustralia if they can help you make the move sooner.
The Mozo community has rated Energy Australia’s products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
Competitive discounts. They are understanding when you are unable to make a payment. Easily able to manage my account, payments and details through their website. I don't like that I cant choose how much I want to pay each week with their payment...
Competitive discounts. They are understanding when you are unable to make a payment. Easily able to manage my account, payments and details through their website. I don't like that I cant choose how much I want to pay each week with their payment plan. The amount is set determined on my previous bills.
Taryn, New South Wales, reviewed 8 days ago
I'm inclined to leave Energy Australia though for the most part they're ok. The problem is when they make a mistake - e.g. my meter was six digits and they thought it was five. So when it rolled over from 99999 to 100000 they thought I'd suddenly...
I'm inclined to leave Energy Australia though for the most part they're ok. The problem is when they make a mistake - e.g. my meter was six digits and they thought it was five. So when it rolled over from 99999 to 100000 they thought I'd suddenly done over 10,000 units of energy and sent a bill for thousands of dollars. I called their call centre and the lady seemed to think this bill was reasonable and couldn't grasp how different it was to any other bill in my history. "Have you left a heater on?" she asked. Fortunately, eventually, I was able to get to someone more intelligent and they escalated it with Energy Australia's wholesaler and had it fixed. Until next bill when they made another mistake. And again last bill. I'm not fully sure Energy Australia is always looking for competence when it recruits. Nevertheless, when it's not bill time the energy supply is on and works.
David, New South Wales, reviewed 2 months ago
Anoop, New South Wales, reviewed 3 months ago
Not easy to read bills. Metrebox is placed in our backyard which makes it difficult for the metrebox reader to read because of our dog.
Not easy to read bills. Metrebox is placed in our backyard which makes it difficult for the metrebox reader to read because of our dog.
Bev, Queensland, reviewed 3 months ago
They are awesome.
They are awesome.
Rachel, Queensland, reviewed 3 months ago
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If you haven’t reviewed your electricity plan in a while, then it’s high time you do it now. Just feed in your details into Mozo’s free energy comparison tool to compare EnergyAustralia with other electricity providers in your area and then decide if it’s time for a change.