EnergyAustralia Electricity

One of Australia’s largest energy retailers, EnergyAustralia has a multibillion dollar portfolio of energy generation and storage facilities including coal, gas and wind assets. EnergyAustralia were also winners of two 2020 Mozo Experts Choice Awards for both gas and solar-friendly electricity plans. 

Who is EnergyAustralia?

Energy Australia provides energy to more than 2.6 million domestic as well as businesses consumers across Australia. EnergyAustralia offers its customers tailored electricity solutions, including clean energy options with competitive rates.

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Where does EnergyAustralia provide electricity?

If you live in Victoria, New South Wales, South Australia or the ACT, you can apply for electricity as well as gas or dual fuel connections with EnergyAustralia. In Queensland, Energy Australia only offers electricity plans for residential customers.

ACT NSW QLD NT SA TAS WA VIC
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EnergyAustralia electricity plans and packages

EnergyAustralia provides a number of individual electricity plans as well as dual energy services. The deal options available vary for each state and depend on whether you:

  • Always pay on time
  • Opt for flexible rates with a short term package
  • Lock in your plan for a longer duration at a fixed monthly price
  • Sign-up your EnergyAustralia account online

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Important features for EnergyAustralia's electricity plans

Sustainable energy

Want to support the production of electricity from government accredited renewable sources such as solar, wind, hydro and biomass? You can switch to clean energy for your home’s electricity needs by choosing the amount of accredited green energy you want EnergyAustralia to purchase on your behalf. The clean energy purchased does not feed directly into your power supply, but is added to the electricity grid on your behalf.

My Account

Perfect for the digital savvy customers, EnergyAustralia lets you create a digital account called My Account, where you can view and manage your electricity plans, track your electricity consumption and pay your bills online.

Flexible payment options

Whether you like making your electricity payments on the Internet, over the phone, by mail or in person, you’ll have every option to choose from with EnergyAustralia. You can pay your bill online using your credit card, BPAY, direct debit or Centrepay. If you want to make the payment in person, you can go to any Australia Post outlet to pay by cash, cheque or EFTPOS.

Tailored instalment plan

Avoid bill shock with EnergyAustralia’s personalised instalment plan. You can choose to spread your electricity bills over regular instalments to make paying your electricity bill more affordable. Simply call an energy consultant to understand the details and activate the option.

Hardship policy

If a customer is having trouble paying their electricity bills because of difficult financial circumstances like losing a job or not being in a position to work because of medical reasons, they can look for support with EnergyAustralia’s hardship policy.

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Switching and moving your electricity plan with EnergyAustralia

Switching

New customers will have to provide some information such as your address, contact number and the date you want your connection to begin. You’ll also need to submit an identification document such as a copy of your passport, driver’s licence or Medicare number. Just call the energy executive to make sure that EnergyAustralia provides electricity in your area.

Moving

Existing customers can book their move online or call one of EnergyAustralia’s experts and let them know when and where you are planning to move. Generally, three business days will be required to arrange the transfer. If you have an urgent requirement call and ask the customer service consultant at EnergyAustralia if they can help you make the move sooner.

EnergyAustralia customer reviews

The Mozo communicty has rated EnergyAustralia products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

The Mozo community has rated Energy Australia’s products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

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EnergyAustralia Electricity
Overall
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1705 reviews
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  • EnergyAustralia Electricity

    Overall 100% satisfaction

    Excellent customer service very helpful and understanding. Great prices

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    Kerri, Queensland, reviewed about 12 hours ago
  • EnergyAustralia Electricity

    I'm satisfied

    Ive been with this company since I arrived here 25yrs ago. They are expensive but so is energy in general. I dont have gas in my area. I get subsidies and a benefit if i pay on time.

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    Pat, New South Wales, reviewed about 12 hours ago
  • EnergyAustralia Electricity

    No issues with my current provider

    Ee are fine and ove had no problems with them ever

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    Shane, New South Wales, reviewed 3 days ago
  • EnergyAustralia Electricity

    Poor billing/direct debit system and communication

    On multiple occasions, fortnightly direct debits have been cancelled without notice or reason, resulting in large bills. Each time we've complained about this, there have been no answers to why. Support has been friendly but the lack of understanding as to why the billing errors have occurred is very frustrating as this becomes a very drawn-out process each time to resolve

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    Zach, Victoria, reviewed 18 days ago
  • EnergyAustralia Electricity

    Satisfied but still dread the bill every quarter!

    Its easy to pay the bills through their app. their customer service is average (overseas call centre which makes it hard to get things resolved). I still think we pay too much for a household of 2 but I haven’t been able to compare to other providers. I just assumed that thats the normal rate from all providers cause it’s never changed. They definitely do work in the renewable energy space and they gave us the free option to make our energy usage carbon neutral which is a nice touch.

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    Naomi, New South Wales, reviewed 24 days ago
  • Compare EnergyAustralia

    If you haven’t reviewed your electricity plan in a while, then it’s high time you do it now. Just feed in your details into Mozo’s free energy comparison tool to compare EnergyAustralia with other electricity providers in your area and then decide if it’s time for a change.

    Compare energy

    Find energy plans available in your area in just seconds.