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EnergyAustralia Electricity

EnergyAustralia

One of Australia’s largest energy retailers, EnergyAustralia has a multibillion dollar portfolio of energy generation and storage facilities including coal, gas and wind assets. EnergyAustralia are also the winners of six 2019 Mozo Experts Choice Awards

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Who is EnergyAustralia?

Energy Australia provides energy to more than 2.6 million domestic as well as businesses consumers across Australia. EnergyAustralia offers its customers tailored electricity solutions, including clean energy options with competitive rates.


EnergyAustralia availability

ACT NSW QLD NT SA TAS WA VIC

Where does EnergyAustralia provide electricity?

If you live in Victoria, New South Wales, South Australia or the ACT, you can apply for electricity as well as gas or dual fuel connections with EnergyAustralia. In Queensland, Energy Australia only offers electricity plans for residential customers.

EnergyAustralia electricity plans and packages

EnergyAustralia provides a number of individual electricity plans as well as dual energy services. The deal options available vary for each state and depend on whether you:

  • Always pay on time
  • Opt for flexible rates with a short term package
  • Lock in your plan for a longer duration at a fixed monthly price
  • Sign-up your EnergyAustralia account online

EnergyAustralia plans

  • Electricity


Important features for EnergyAustralia's electricity plans

Sustainable energySustainable energy

Want to support the production of electricity from government accredited renewable sources such as solar, wind, hydro and biomass? You can switch to clean energy for your home’s electricity needs by choosing the amount of accredited green energy you want EnergyAustralia to purchase on your behalf. The clean energy purchased does not feed directly into your power supply, but is added to the electricity grid on your behalf.

My AccountMy Account

Perfect for the digital savvy customers, EnergyAustralia lets you create a digital account called My Account, where you can view and manage your electricity plans, track your electricity consumption and pay your bills online.

Flexible payment optionsFlexible payment options

Whether you like making your electricity payments on the Internet, over the phone, by mail or in person, you’ll have every option to choose from with EnergyAustralia. You can pay your bill online using your credit card, BPAY, direct debit or Centrepay. If you want to make the payment in person, you can go to any Australia Post outlet to pay by cash, cheque or EFTPOS.

Tailored instalment planTailored instalment plan

Avoid bill shock with EnergyAustralia’s personalised instalment plan. You can choose to spread your electricity bills over regular instalments to make paying your electricity bill more affordable. Simply call an energy consultant to understand the details and activate the option.

Hardship policyHardship policy

If a customer is having trouble paying their electricity bills because of difficult financial circumstances like losing a job or not being in a position to work because of medical reasons, they can look for support with EnergyAustralia’s hardship policy.


Switching and moving your electricity plan with EnergyAustralia

Switching

New customers will have to provide some information such as your address, contact number and the date you want your connection to begin. You’ll also need to submit an identification document such as a copy of your passport, driver’s licence or Medicare number. Just call the energy executive to make sure that EnergyAustralia provides electricity in your area.

Moving

Existing customers can book their move online or call one of EnergyAustralia’s experts and let them know when and where you are planning to move. Generally, three business days will be required to arrange the transfer. If you have an urgent requirement call and ask the customer service consultant at EnergyAustralia if they can help you make the move sooner.

EnergyAustralia customer reviews

The Mozo community has rated Energy Australia’s products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

EnergyAustralia Electricity
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Overall 6.9

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Price

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Bill clarity

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Green Friendly

1241 Reviews

Recent EnergyAustralia electricity reviews

EnergyAustralia

EnergyAustralia Electricity review

Overall rating   7 / 10

Happy customer

Competitive discounts. They are understanding when you are unable to make a payment. Easily able to manage my account, payments and details through their website. I don't like that I cant choose how much I want to pay each week with their payment...

Full review

Competitive discounts. They are understanding when you are unable to make a payment. Easily able to manage my account, payments and details through their website. I don't like that I cant choose how much I want to pay each week with their payment plan. The amount is set determined on my previous bills.

    Price   6 / 10

    Bill clarity   8 / 10

    Customer service   8 / 10

Less

Taryn, New South Wales, reviewed 8 days ago

EnergyAustralia

EnergyAustralia Electricity review

Overall rating   5 / 10

Whelming. Not overwhelming, not underwhelming

I'm inclined to leave Energy Australia though for the most part they're ok. The problem is when they make a mistake - e.g. my meter was six digits and they thought it was five. So when it rolled over from 99999 to 100000 they thought I'd suddenly...

Full review

I'm inclined to leave Energy Australia though for the most part they're ok. The problem is when they make a mistake - e.g. my meter was six digits and they thought it was five. So when it rolled over from 99999 to 100000 they thought I'd suddenly done over 10,000 units of energy and sent a bill for thousands of dollars. I called their call centre and the lady seemed to think this bill was reasonable and couldn't grasp how different it was to any other bill in my history. "Have you left a heater on?" she asked. Fortunately, eventually, I was able to get to someone more intelligent and they escalated it with Energy Australia's wholesaler and had it fixed. Until next bill when they made another mistake. And again last bill. I'm not fully sure Energy Australia is always looking for competence when it recruits. Nevertheless, when it's not bill time the energy supply is on and works.

    Price   6 / 10

    Bill clarity   4 / 10

    Customer service   5 / 10

Less

David, New South Wales, reviewed 2 months ago

EnergyAustralia

EnergyAustralia Electricity review

Overall rating   6 / 10

Good service

Decent electricity supplier.

Full review

Decent electricity supplier.

    Price   8 / 10

    Bill clarity   8 / 10

    Customer service   7 / 10

    Green Friendly   5 / 10

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Anoop, New South Wales, reviewed 3 months ago

EnergyAustralia

EnergyAustralia Electricity review

Overall rating   7 / 10

Fair

Not easy to read bills. Metrebox is placed in our backyard which makes it difficult for the metrebox reader to read because of our dog.

Full review

Not easy to read bills. Metrebox is placed in our backyard which makes it difficult for the metrebox reader to read because of our dog.

    Price   8 / 10

    Bill clarity   8 / 10

    Customer service   5 / 10

    Green Friendly   5 / 10

Less

Bev, Queensland, reviewed 3 months ago

EnergyAustralia

EnergyAustralia Electricity review

Overall rating   10 / 10

Competitive premiums and great customer service

They are awesome.

Full review

They are awesome.

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

Less

Rachel, Queensland, reviewed 3 months ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Compare EnergyAustralia

If you haven’t reviewed your electricity plan in a while, then it’s high time you do it now. Just feed in your details into Mozo’s free energy comparison tool to compare EnergyAustralia with other electricity providers in your area and then decide if it’s time for a change.

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