One of Australia’s largest energy retailers, EnergyAustralia has a multibillion dollar portfolio of energy generation and storage facilities including coal, gas and wind assets.
Energy Australia provides energy to more than 2.6 million domestic as well as businesses consumers across Australia. EnergyAustralia offers its customers tailored electricity solutions, including clean energy options with competitive rates.
If you live in Victoria, New South Wales, South Australia or the ACT, you can apply for electricity as well as gas or dual fuel connections with EnergyAustralia. In Queensland, Energy Australia only offers electricity plans for residential customers.
EnergyAustralia provides a number of individual electricity plans as well as dual energy services. The deal options available vary for each state and depend on whether you:
Electricity
| Sustainable energySustainable energy | Want to support the production of electricity from government accredited renewable sources such as solar, wind, hydro and biomass? You can switch to clean energy for your home’s electricity needs by choosing the amount of accredited green energy you want EnergyAustralia to purchase on your behalf. The clean energy purchased does not feed directly into your power supply, but is added to the electricity grid on your behalf. |
| My AccountMy Account | Perfect for the digital savvy customers, EnergyAustralia lets you create a digital account called My Account, where you can view and manage your electricity plans, track your electricity consumption and pay your bills online. |
| Flexible payment optionsFlexible payment options | Whether you like making your electricity payments on the Internet, over the phone, by mail or in person, you’ll have every option to choose from with EnergyAustralia. You can pay your bill online using your credit card, BPAY, direct debit or Centrepay. If you want to make the payment in person, you can go to any Australia Post outlet to pay by cash, cheque or EFTPOS. |
| Tailored instalment planTailored instalment plan | Avoid bill shock with EnergyAustralia’s personalised instalment plan. You can choose to spread your electricity bills over regular instalments to make paying your electricity bill more affordable. Simply call an energy consultant to understand the details and activate the option. |
| Hardship policyHardship policy | If a customer is having trouble paying their electricity bills because of difficult financial circumstances like losing a job or not being in a position to work because of medical reasons, they can look for support with EnergyAustralia’s hardship policy. |
New customers will have to provide some information such as your address, contact number and the date you want your connection to begin. You’ll also need to submit an identification document such as a copy of your passport, driver’s licence or Medicare number. Just call the energy executive to make sure that EnergyAustralia provides electricity in your area.
Existing customers can book their move online or call one of EnergyAustralia’s experts and let them know when and where you are planning to move. Generally, three business days will be required to arrange the transfer. If you have an urgent requirement call and ask the customer service consultant at EnergyAustralia if they can help you make the move sooner.
The Mozo community has rated Energy Australia’s products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
Experience with them is pretty ok, nothing really bad.
Experience with them is pretty ok, nothing really bad.
Muhammad, New South Wales, reviewed 9 days ago
They are extremely helpful. Great provider of solar energy.
They are extremely helpful. Great provider of solar energy.
Hester, Queensland, reviewed 9 days ago
Although I could potentially get a higher price rate return for my solar power with another company, overall what I pay and the method of payment options available are satisfactory. They also provide early payment discounts.
Although I could potentially get a higher price rate return for my solar power with another company, overall what I pay and the method of payment options available are satisfactory. They also provide early payment discounts.
Dorothy, Victoria, reviewed 10 days ago
Easy to read billing and the customer service is fantastic.
Easy to read billing and the customer service is fantastic.
Trev, New South Wales, reviewed 7 months ago
Good company. The staff were easy to talk to and solved the problem quickly.
Good company. The staff were easy to talk to and solved the problem quickly.
Troy, Western Australia, reviewed 8 months ago
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
If you haven’t reviewed your electricity plan in a while, then it’s high time you do it now. Just feed in your details into Mozo’s free energy comparison tool to compare EnergyAustralia with other electricity providers in your area and then decide if it’s time for a change.
