EnergyAustralia Electricity

One of Australia’s largest energy retailers, EnergyAustralia has a multibillion dollar portfolio of energy generation and storage facilities including coal, gas and wind assets. EnergyAustralia were also winners of two 2020 Mozo Experts Choice Awards for both gas and solar-friendly electricity plans. 

Who is EnergyAustralia?

Energy Australia provides energy to more than 2.6 million domestic as well as businesses consumers across Australia. EnergyAustralia offers its customers tailored electricity solutions, including clean energy options with competitive rates.

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Where does EnergyAustralia provide electricity?

If you live in Victoria, New South Wales, South Australia or the ACT, you can apply for electricity as well as gas or dual fuel connections with EnergyAustralia. In Queensland, Energy Australia only offers electricity plans for residential customers.

ACT NSW QLD NT SA TAS WA VIC
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EnergyAustralia electricity plans and packages

EnergyAustralia provides a number of individual electricity plans as well as dual energy services. The deal options available vary for each state and depend on whether you:

  • Always pay on time
  • Opt for flexible rates with a short term package
  • Lock in your plan for a longer duration at a fixed monthly price
  • Sign-up your EnergyAustralia account online

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Important features for EnergyAustralia's electricity plans

Sustainable energy

Want to support the production of electricity from government accredited renewable sources such as solar, wind, hydro and biomass? You can switch to clean energy for your home’s electricity needs by choosing the amount of accredited green energy you want EnergyAustralia to purchase on your behalf. The clean energy purchased does not feed directly into your power supply, but is added to the electricity grid on your behalf.

My Account

Perfect for the digital savvy customers, EnergyAustralia lets you create a digital account called My Account, where you can view and manage your electricity plans, track your electricity consumption and pay your bills online.

Flexible payment options

Whether you like making your electricity payments on the Internet, over the phone, by mail or in person, you’ll have every option to choose from with EnergyAustralia. You can pay your bill online using your credit card, BPAY, direct debit or Centrepay. If you want to make the payment in person, you can go to any Australia Post outlet to pay by cash, cheque or EFTPOS.

Tailored instalment plan

Avoid bill shock with EnergyAustralia’s personalised instalment plan. You can choose to spread your electricity bills over regular instalments to make paying your electricity bill more affordable. Simply call an energy consultant to understand the details and activate the option.

Hardship policy

If a customer is having trouble paying their electricity bills because of difficult financial circumstances like losing a job or not being in a position to work because of medical reasons, they can look for support with EnergyAustralia’s hardship policy.

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Switching and moving your electricity plan with EnergyAustralia

Switching

New customers will have to provide some information such as your address, contact number and the date you want your connection to begin. You’ll also need to submit an identification document such as a copy of your passport, driver’s licence or Medicare number. Just call the energy executive to make sure that EnergyAustralia provides electricity in your area.

Moving

Existing customers can book their move online or call one of EnergyAustralia’s experts and let them know when and where you are planning to move. Generally, three business days will be required to arrange the transfer. If you have an urgent requirement call and ask the customer service consultant at EnergyAustralia if they can help you make the move sooner.

EnergyAustralia customer reviews

The Mozo community has rated EnergyAustralia products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

The Mozo community has rated Energy Australia’s products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

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EnergyAustralia Electricity
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1829 reviews
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  • EnergyAustralia Electricity

    Energy Australia and Why They're My Choice

    Energy Australia provide all-round prompt and efficient customer service and are proactive and responsive when it comes to searching and implementing the most optimal and economical electricity supply arrangement for your residence. When concerns or issues are raised I have found them to be adaptable and supportive. Enquiries are generally handled well and dealt with in a single phone call.

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    Peter, Victoria, reviewed about 1 month ago
  • EnergyAustralia Electricity

    Great Engery provider

    I find Engery Australia really good the price isn’t too bad and the costumer service has been extremely good so far

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    Belinda, Victoria, reviewed about 2 months ago
  • EnergyAustralia Electricity

    EnergyAustralia: Reliable, competitive, renewable.

    I have been using EnergyAustralia as my energy provider for a year now and I am very satisfied with their service. One of the main reasons I like EnergyAustralia is their competitive pricing and the flexibility of their plans. I also appreciate their excellent customer service and the fact that they offer renewable energy options for those who are environmentally conscious. One of the major pros of EnergyAustralia is their user-friendly online platform, which makes it easy to manage my account, track my usage, and pay my bills. Additionally, they have a reliable network and I have never experienced any major outages or disruptions in my service. Overall, I highly recommend EnergyAustralia to anyone looking for a reliable and cost-effective energy provider. Their commitment to customer satisfaction and renewable energy options make them a standout choice in the market.

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    Linda, Victoria, reviewed 19 days ago
  • EnergyAustralia Electricity

    Great company!

    Love the promotion and Amazing customer service

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    Tj, New South Wales, reviewed 3 months ago
  • EnergyAustralia Electricity

    EnergyAustralia are well known for a reason!

    Are there any energy providers that are loved? I don't know, but EnergyAustralia ticks enough boxes for me. Their service is good, responding promptly to faults, and their customer service is good too, with knowledgeable staff on the phone when I have called to query my bill. EnergyAustralia's rates are competitive and they do offer decent discounts - currently 16% when I named a few other providers I was looking at switching to. Worth calling to see what they can do.

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    Mel, New South Wales, reviewed 14 days ago
  • Compare EnergyAustralia

    If you haven’t reviewed your electricity plan in a while, then it’s high time you do it now. Just feed in your details into Mozo’s free energy comparison tool to compare EnergyAustralia with other electricity providers in your area and then decide if it’s time for a change.

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    Find energy plans available in your area in just seconds.