EnergyAustralia Gas

In addition to electricity and gas retail services, EnergyAustralia also invests in a number of sustainable power projects including wind and solar energy. And in 2019, EnergyAustralia were awarded six 2019 Mozo Experts Choice Awards

Who is EnergyAustralia?

EnergyAustralia is one of the largest energy companies in Australia. With more than 2.6 million customers, they provide gas and electricity to domestic as well as business customers across Victoria, New South Wales, South Australia, ACT and Queensland.

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Where does EnergyAustralia supply gas?

If you are looking for a gas or dual fuel deal with EnergyAustralia it has plans available in Victoria, New South Wales, South Australia and the ACT. Currently, Energy Australia only retails electricity in Queensland.

ACT NSW QLD NT SA TAS WA VIC
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EnergyAustralia gas plans and packages

You can choose from a number of individual gas as well as dual fuel plans offered by Energy Australia depending on your location. The different plans vary for each state or territory and have several offers depending on whether you:

  • Make your bill payments on time always
  • Pick a short term package with flexible rates
  • Go for a long term plan which can lock in your tariff at a fixed monthly price
  • Sign-up your EnergyAustralia account online

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Key features for EnergyAustralia's gas plans

Payment options

You can pick from a number of payment options for your gas bill with EnergyAustralia. Pay up online using your credit card, BPAY, direct debit or Centrepay. If you want to mail a cheque or money order, you can post it to the address on your bill. You also have the option to make the payment in person at any of the Australia Post outlets.

Personalised instalment plan

If you are looking for an option where you can spread out your gas bills over regular instalments instead of having the costs pile up over weeks, you can look at EnergyAustralia’s personalised instalment plan. Call an energy consultant at Energy Australia and ask them to explain the details and activate the option for you.

Digital solutions

Your account information is just a click away with EnergyAustralia’s My Account. This feature lets you monitor your consumption as well as pay your gas bills online.

Hardship program

If a customer is having trouble paying their gas bill due to a difficult financial situation, for example, loss of employment or some unexpected expenses relating to their home or car, they can seek support with Energy Australia’s hardship policy.

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Switching and moving your gas plan with EnergyAustralia

Switching

You can switch to Energy Australia online or over the phone. You’ll need to provide some information such as your address, contact details and you will also have to submit an identification document such as a copy of your passport, driver’s licence or Medicare number. The switch to EnergyAustralia will take place on your next gas meter reading after sign up. It will not start from the date you call to make the switch.

Moving

If you’re an existing customer with Energy Australia and are moving home, you can get your energy plan to be transferred easily as long as they provide gas in that area. You can book your move online or call EnergyAustralia’s customer care team and let them know when and where you are planning to move. Do remember that generally energy Australia will require three business days to arrange the transfer. In case you need a connection more urgently, you can request the customer service consultant to help you make the move sooner.

EnergyAustralia customer reviews

The Mozo communicty has rated EnergyAustralia products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

How does EnergyAustralia rate for its gas service? Read below recent customer reviews from the Mozo community.

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EnergyAustralia Gas
Overall
6.1 /10
Price
Bill clarity
Customer service
Green Friendly
63 reviews

Recent EnergyAustralia gas reviews

  • EnergyAustralia Gas review

    Overall rating   6 / 10
    Good service

    Decent supplier of gas.

    Price
    8 / 10
    Bill clarity
    8 / 10
    Customer service
    7 / 10
    Green Friendly
    5 / 10
    Less
    Anoop, New South Wales, reviewed 4 months ago
  • EnergyAustralia Gas review

    Overall rating   10 / 10
    Competitive premiums and great customer service

    Competitive premiums and great customer service!

    Price
    9 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Less
    Marie, Victoria, reviewed 5 months ago
  • EnergyAustralia Gas review

    Overall rating   6 / 10
    Good customer service.

    I received an email stating that they have made a mistake about six months ago. Now they have corrected it and I am in credit. Best news ever.

    Price
    7 / 10
    Bill clarity
    3 / 10
    Customer service
    7 / 10
    Green Friendly
    8 / 10
    Less
    Klara, New South Wales, reviewed 7 months ago
  • EnergyAustralia Gas review

    Overall rating   2 / 10
    Rip off.

    Being the only gas provider in the country their prices are ridiculous.

    Price
    4 / 10
    Bill clarity
    8 / 10
    Customer service
    6 / 10
    Green Friendly
    3 / 10
    Less
    Hannah, Victoria, reviewed 10 months ago
  • EnergyAustralia Gas review

    Overall rating   7 / 10
    Cheaper hourly rates and solar rebates.

    Offered better deal than our previous provider.

    Price
    7 / 10
    Bill clarity
    7 / 10
    Customer service
    7 / 10
    Green Friendly
    7 / 10
    Less
    John, New South Wales, reviewed 11 months ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    Compare EnergyAustralia

    There are plenty of gas providers and competitive deals to choose from in the market. Compare Energy Australia’s gas plans with other suppliers by simply feeding in your details into Mozo’s convenient comparison tool. You’ll instantly get a list of the best deals around you and then all you need to do is apply.

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    Find energy plans available in your area in just seconds.