Lumo Energy Electricity

Lumo Energy provides energy related services and products to residential as well as business customers across Victoria, South Australia and Queensland.

Who is Lumo Energy?

Having started out its operations in February 2004 under the name Victoria Electricity, Lumo Energy has grown into an energy retailer that now provides electricity, gas and renewable energy solutions to about 500,000 customers in Australia.

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Where does Lumo Energy provide electricity?

Lumo Energy sells electricity in Victoria, South Australia and Queensland. If you’re looking for electricity plans in one of these states, you may be eligible to apply to Lumo Energy.

ACT NSW QLD NT SA TAS WA VIC
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Lumo Energy electricity plans and packages

Lumo Energy provides a number of electricity plans to choose from. The different deal options will depend on:

  • Which state you are located in
  • If you always pay on time to avail the early bird discount
  • Whether you opt for a package that is linked with Virgin Australia's Velocity Frequent Flyer program
  • If you pick a plan with a flexible contract and no transfer fee (ideal for renters!)
  • If you want to power your home with electricity generated from renewable sources

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Important features for your electricity plan with Lumo Energy

Renewable electricity

For all those consumers who want to support and encourage the use of renewable electricity in Australia, Lumo Energy has an electricity plan that’ll help you make an environment-friendly choice. If you decide to go with this plan, an equivalent of 10% of your electricity consumption will be derived from government accredited renewable energy and fed back into the grid.

Travel points

What if your electricity bill could bring you closer to your next holiday? Well, it’s actually possible if you sign up for an electricity plan with Lumo Energy. They’ve partnered with Virgin Australia's Velocity Frequent Flyer program to offer a package which not only gets you 10,000 Velocity Points when you sign up, it also gives you 6 points for every dollar that you spend with Lumo. The terms are subject to change so don’t forget to check on the specifications when you decide to sign up.

Concession schemes

Lumo recognises that customers facing a financially difficult situation could find it challenging to pay their electricity bill. To help such customers, Lumo has an Energy Account Support and Enquiries (EASE) team, which provides access to financial services and support options for your account. If you feel you need help to your energy bills, you can call the EASE team to understand the eligibility criteria and application procedure.

Online Rewards

If you sign up to some specific plans like Lumo Advantage, Lumo Velocity or Lumo Life package, you also automatically get signed up to Lumo’s exclusive shopping program called Advantage Online. This facility gives you access to multiple discounts on gift cards, movie tickets and even holiday packages.

Flexible payment options

You won’t have to worry about how to pay your electricity bill with Lumo Energy. You can choose from many options such as direct debit, BPAY, Credit Card and Centrepay. If you don’t want to deal with online or phone banking then you can also mail your cheque or go over to any Australia Post outlet to pay up in person.

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Switching and moving your electricity plan with Lumo Energy

Switching

If you’re a new customer who is looking to switch their household’s electricity plan to Lumo Energy, you can easily arrange for the transfer. All you need to do is fill out a form online and someone from Lumo will get back to you within one business day. You also have the option of calling them directly to understand the different plans and then ask for the switch.

Moving

Existing customers can easily move their electricity plan with Lumo Energy when they are changing addresses as long as Lumo provides electricity in that area. If you are moving in five or more business days’ time you can request for a transfer online or over the phone. But if you can’t wait for five days and need the move to take place more urgently, you’ll need to call to make sure your connection has been sorted before you move into your new home. You can call Lumo’s customer service team anytime from Monday to Friday, between 8.30 am and 7 pm.

Lumo Energy customer reviews

The Mozo communicty has rated Lumo Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

The Mozo community has rated Lumo Energy’s electricity service on criteria ranging from pricing and bill clarity to customer satisfaction and green energy. Read reviews below.

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Lumo Energy Electricity
Overall
7.3 /10
Price
Bill clarity
Customer service
Green Friendly
315 reviews

Recent Lumo Energy electricity reviews

  • Lumo Energy Electricity review

    Overall rating   10 / 10
    Overall satisfied.

    Haven’t had a problem with Lumo when I’ve needed help with paying my bills with extensions to pay or payment plans. Our account has been high but waiting for next account to shop around for a better deal.

    Price
    8 / 10
    Bill clarity
    8 / 10
    Customer service
    8 / 10
    Green Friendly
    10 / 10
    Less
    Raeleen, South Australia, reviewed 5 days ago
  • Lumo Energy Electricity review

    Overall rating   9 / 10
    Excellent.

    Price, service and bills are easy to understand.

    Price
    8 / 10
    Bill clarity
    9 / 10
    Customer service
    8 / 10
    Green Friendly
    8 / 10
    Less
    Jacqueline, Victoria, reviewed 9 days ago
  • Lumo Energy Electricity review

    Overall rating   9 / 10
    lumo is best

    great pricing deal

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Jillian, South Australia, reviewed 28 days ago
  • Lumo Energy Electricity review

    Overall rating   7 / 10
    Discounts are Great

    Their discounts make the bill very cheap.

    Price
    9 / 10
    Bill clarity
    10 / 10
    Less
    Tess, Victoria, reviewed 28 days ago
  • Lumo Energy Electricity review

    Overall rating   1 / 10
    Lumo Energy are dishonest.

    Failed to compensate when rates reduced. 9 other neighbours in street also ripped off. Independent body came and told us our rights. Lumo Energy have no credibility and when they don't pass on reductions as sanctioned by government they are acting illegally = unethical!

    Price
    1 / 10
    Bill clarity
    4 / 10
    Customer service
    2 / 10
    Green Friendly
    2 / 10
    Less
    Helen, Victoria, reviewed 29 days ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    Compare Lumo Energy

    If you’ve never switched your electricity provider, chances are, you might just find a way cheaper plan out there than the one you picked a long time ago. To find out if you can save on your electricity plan, head on over to Mozo's energy comparison tool. 

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    Find energy plans available in your area in just seconds.