Momentum Energy Electricity

Committed towards a clean energy future, Momentum Energy retails electricity and natural gas to individuals as well as businesses in Australia. The retailer also received three 2020 Mozo Experts Choice Awards for gas and solar-friendly electricity plans in Victoria and a 2020 Mozo People's Choice Award in the Excellent Customer Service category! 

Who is Momentum Energy?

Momentum Energy is a part of Hydro Tasmania, one of the country’s largest generators of renewable energy. An Australian-owned and operated energy retailer, it provides energy related services at competitive prices across New South Wales, Victoria and South Australia.

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Where is Momentum Energy available?

Momentum Energy retails electricity in Victoria, NSW and South Australia.

ACT NSW QLD NT SA TAS WA VIC
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Momentum Energy electricity plans and packages

If you are looking for an environment-conscious electricity plan for your home, you can opt for SmilePower with Momentum Energy. which ensures that an equivalent amount of renewable energy matching the electricity that you use at home will be fed into the National Electricity Market. Another advantage with one of their plans is also that you could get a discount for paying on time.

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Important features for your electricity account with Momentum Energy

Sustainable energy

With the SmilePower electricity products, Momentum Energy makes sure that an equivalent amount of renewable energy, which matches the energy that you use at your home, will be fed into the National Electricity Market by Hydro Tasmania, or another electricity generator, within the same calendar year that you are billed for your purchase of SmilePower.

Convenient payment options

You can easily choose from a number of options to pay your Momentum Energy electricity bill. You can make a payment using your credit card, set-up a direct debit account, use BPAY or Centrepay. If you prefer the traditional payment methods of mailing a cheque or money order, or going to an Australian Post outlet to pay up in person, you can do that as well.

Online account

You can manage your electricity plan online with Your Toolbox, which is a self-service portal that lets you access information about your energy usage, access past bills, edit your details and register for direct debit using your credit card.


Concession schemes

In case you need support paying your electricity bill, you can look up Momentum Energy’s website to see if you are eligible for any of the concession schemes offered by the state government. If you think you fulfil the terms and criteria for any of the rebates, you can contact Momentum Energy to arrange an application on your account.

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Switching and moving your electricity plan with Momentum Energy

You can easily move or switch your electricity account with Momentum Energy if you live in NSW, SA or VIC. If you are an existing customer who is planning to move, you just need to call Momentum Energy to inform them about your new address. They will then organise your account to be disconnected from your current location and connected at your new property. They will however, need three business days to receive your final meter read before they can arrange for this move. So do make sure you give them enough advance notice.

If you plan to switch to Momentum Energy, you can either fill out an online form or call the energy consultants at Momentum to sign up for an electricity or gas plan. You can call the customer care team anytime between 8am and 6pm, from Monday to Friday.

Momentum Energy customer reviews

The Mozo communicty has rated Momentum Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

How does Momentum Energy’s electricity plans rate for customer service as well as price? See what the Mozo community has to say.

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Momentum Energy Electricity
Overall
7.7 /10
Price
Bill clarity
Customer service
Green Friendly
96 reviews
This product does not currently have any community reviews. Be the first to write one.
  • Momentum Energy Electricity

    Overall rating   8 / 10
    A phone app would be great for customers

    No issues with the company. They’ve been good to deal with however I think if they had a phone app it would be handy.

    Price
    6 / 10
    Bill clarity
    6 / 10
    Customer service
    8 / 10
    Green Friendly
    5 / 10
    Less
    Mariyam, Victoria, reviewed 16 days ago
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  • Momentum Energy Electricity

    Overall rating   8 / 10
    Overall no fuss reasonable rates well organised EP

    Great customer support, bill layout easily understood, advice on cheaper better deals available, website breakdown of power usage, day by day, hour by hour if you wish to check, overall a top energy Provider.

    Price
    8 / 10
    Bill clarity
    9 / 10
    Customer service
    9 / 10
    Green Friendly
    8 / 10
    Less
    Michael, Victoria, reviewed 16 days ago
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  • Momentum Energy Electricity

    Overall rating   5 / 10
    Over priced, don't pay anymore pay in tariff then

    They have reduced my feed in tariff.

    Price
    4 / 10
    Bill clarity
    9 / 10
    Customer service
    9 / 10
    Green Friendly
    6 / 10
    Less
    Raymond, Victoria, reviewed 29 days ago
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  • Momentum Energy Electricity

    Overall rating   8 / 10
    They have good price on bills and don't bother me.

    They are easy to deal with and gave me a good offer without asking for one.

    Price
    8 / 10
    Bill clarity
    10 / 10
    Customer service
    8 / 10
    Green Friendly
    8 / 10
    Less
    Dennis, New South Wales, reviewed about 1 month ago
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  • Momentum Energy Electricity

    Overall rating   5 / 10
    It’s absolutely amazing

    Perfect.

    Price
    5 / 10
    Bill clarity
    5 / 10
    Customer service
    5 / 10
    Green Friendly
    5 / 10
    Less
    Kylie, Victoria, reviewed about 2 months ago
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  • Compare Momentum Energy

    What if you found out that you can save up to hundreds of dollars every year just by switching your electricity provider? See it for yourself by using Mozo's energy comparison tool. 

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