Momentum Energy Electricity

Committed towards a clean energy future, Momentum Energy retails electricity and natural gas to individuals as well as businesses in Australia. The retailer also received three 2020 Mozo Experts Choice Awards for gas and solar-friendly electricity plans in Victoria and a 2020 Mozo People's Choice Award in the Excellent Customer Service category! 

Who is Momentum Energy?

Momentum Energy is a part of Hydro Tasmania, one of the country’s largest generators of renewable energy. An Australian-owned and operated energy retailer, it provides energy related services at competitive prices across New South Wales, Victoria and South Australia.

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Where is Momentum Energy available?

Momentum Energy retails electricity in Victoria, NSW, Queensland, and South Australia.

ACT NSW QLD NT SA TAS WA VIC
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Momentum Energy electricity plans and packages

If you are looking for an environment-conscious electricity plan for your home, you can opt for SmilePower with Momentum Energy. which ensures that an equivalent amount of renewable energy matching the electricity that you use at home will be fed into the National Electricity Market. Another advantage with one of their plans is also that you could get a discount for paying on time.

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Important features for your electricity account with Momentum Energy

Sustainable energy

With the SmilePower electricity products, Momentum Energy makes sure that an equivalent amount of renewable energy, which matches the energy that you use at your home, will be fed into the National Electricity Market by Hydro Tasmania, or another electricity generator, within the same calendar year that you are billed for your purchase of SmilePower.

Convenient payment options

You can easily choose from a number of options to pay your Momentum Energy electricity bill. You can make a payment using your credit card, set-up a direct debit account, use BPAY or Centrepay. If you prefer the traditional payment methods of mailing a cheque or money order, or going to an Australian Post outlet to pay up in person, you can do that as well.

Online account

You can manage your electricity plan online with Your Toolbox, which is a self-service portal that lets you access information about your energy usage, access past bills, edit your details and register for direct debit using your credit card.

Concession schemes

In case you need support paying your electricity bill, you can look up Momentum Energy’s website to see if you are eligible for any of the concession schemes offered by the state government. If you think you fulfil the terms and criteria for any of the rebates, you can contact Momentum Energy to arrange an application on your account.

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Switching and moving your electricity plan with Momentum Energy

You can easily move or switch your electricity account with Momentum Energy if you live in NSW, SA, QLD, or VIC. If you are an existing customer who is planning to move, you just need to call Momentum Energy to inform them about your new address. They will then organise your account to be disconnected from your current location and connected at your new property. They will however, need three business days to receive your final meter read before they can arrange for this move. So do make sure you give them enough advance notice.

If you plan to switch to Momentum Energy, you can either fill out an online form or call the energy consultants at Momentum to sign up for an electricity or gas plan. You can call the customer care team anytime between 8am and 6pm, from Monday to Friday.

Momentum Energy customer reviews

The Mozo community has rated Momentum Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

How does Momentum Energy’s electricity plans rate for customer service as well as price? See what the Mozo community has to say.

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Momentum Energy Electricity
Overall
Price
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132 reviews
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  • Momentum Energy Electricity

    Solid energy provider

    Solid energy provider that does the job required at a reasonable price.

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    Steven, New South Wales, reviewed 8 months ago
  • Momentum Energy Electricity

    Australian company that supports renewable energy.

    Australian Company that supports renewable energy. Great customer service. Responsive and easy to deal with.

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    Simone, Victoria, reviewed 9 months ago
  • Momentum Energy Electricity

    Not have with momentum energy

    Momentum energy has been my energy provider for a number of years only because I haven't been able to get out of debt with them, I rent the house my child and I love in and I'm an sole parent with a low income and the power solor panel froze over and then they Brock starting leaking and momentum energy asked if I had an Olympic swimming pool in my backyard which I obviously do not and they were not willing to barge in helping me the size get the obvious rebates from the government's that's it but I am still with them after 5 years of trying to pay off this debt and cannot I know its not my fault or there's but you would think if they didn't catch the problem then how could I. I feel it's not fair

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    Jasmine, Victoria, reviewed 10 months ago
  • Momentum Energy Electricity

    Sufficient energy provider but could be better

    So far has been a sufficient experience across all categories but believe there could be better competitors out there

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    Mia, New South Wales, reviewed 8 months ago
  • Momentum Energy Electricity

    I like this provider

    They are overall a good provider. Friendly to deal with and reasonable rates.

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    Brooke, Victoria, reviewed 8 months ago
  • Compare Momentum Energy

    What if you found out that you can save up to hundreds of dollars every year just by switching your electricity provider? See it for yourself by using Mozo's energy comparison tool. 

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