Momentum Energy Electricity

Committed towards a clean energy future, Momentum Energy retails electricity and natural gas to individuals as well as businesses in Australia. The retailer also received three 2020 Mozo Experts Choice Awards for gas and solar-friendly electricity plans in Victoria and a 2020 Mozo People's Choice Award in the Excellent Customer Service category! 

Who is Momentum Energy?

Momentum Energy is a part of Hydro Tasmania, one of the country’s largest generators of renewable energy. An Australian-owned and operated energy retailer, it provides energy related services at competitive prices across New South Wales, Victoria and South Australia.

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Where is Momentum Energy available?

Momentum Energy retails electricity in Victoria, NSW and South Australia.

ACT NSW QLD NT SA TAS WA VIC
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Momentum Energy electricity plans and packages

If you are looking for an environment-conscious electricity plan for your home, you can opt for SmilePower with Momentum Energy. which ensures that an equivalent amount of renewable energy matching the electricity that you use at home will be fed into the National Electricity Market. Another advantage with one of their plans is also that you could get a discount for paying on time.

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Important features for your electricity account with Momentum Energy

Sustainable energy

With the SmilePower electricity products, Momentum Energy makes sure that an equivalent amount of renewable energy, which matches the energy that you use at your home, will be fed into the National Electricity Market by Hydro Tasmania, or another electricity generator, within the same calendar year that you are billed for your purchase of SmilePower.

Convenient payment options

You can easily choose from a number of options to pay your Momentum Energy electricity bill. You can make a payment using your credit card, set-up a direct debit account, use BPAY or Centrepay. If you prefer the traditional payment methods of mailing a cheque or money order, or going to an Australian Post outlet to pay up in person, you can do that as well.

Online account

You can manage your electricity plan online with Your Toolbox, which is a self-service portal that lets you access information about your energy usage, access past bills, edit your details and register for direct debit using your credit card.


Concession schemes

In case you need support paying your electricity bill, you can look up Momentum Energy’s website to see if you are eligible for any of the concession schemes offered by the state government. If you think you fulfil the terms and criteria for any of the rebates, you can contact Momentum Energy to arrange an application on your account.

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Switching and moving your electricity plan with Momentum Energy

You can easily move or switch your electricity account with Momentum Energy if you live in NSW, SA or VIC. If you are an existing customer who is planning to move, you just need to call Momentum Energy to inform them about your new address. They will then organise your account to be disconnected from your current location and connected at your new property. They will however, need three business days to receive your final meter read before they can arrange for this move. So do make sure you give them enough advance notice.

If you plan to switch to Momentum Energy, you can either fill out an online form or call the energy consultants at Momentum to sign up for an electricity or gas plan. You can call the customer care team anytime between 8am and 6pm, from Monday to Friday.

Momentum Energy customer reviews

The Mozo communicty has rated Momentum Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

How does Momentum Energy’s electricity plans rate for customer service as well as price? See what the Mozo community has to say.

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Momentum Energy Electricity
Overall
7.8 /10
Price
Bill clarity
Customer service
Green Friendly
78 reviews

Recent Momentum Energy electricity reviews

  • Momentum Energy Electricity review

    Overall rating   10 / 10
    Excellent rates and friendly service.

    Momentum have been so much easier than other providers we have had, and we are not locked in. I did a lot of research to substantiate that their rates are lower than the others.

    Price
    8 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Erica, South Australia, reviewed 18 days ago
  • Momentum Energy Electricity review

    Overall rating   10 / 10
    Best one around.

    Great corporate rate.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    7 / 10
    Less
    Tom, South Australia, reviewed about 2 months ago
  • Momentum Energy Electricity review

    Overall rating   8 / 10
    Helpful and responsive

    Easy to work with, responsive and helpful. Reasonable value for money. No issues.

    Price
    8 / 10
    Bill clarity
    8 / 10
    Customer service
    8 / 10
    Green Friendly
    8 / 10
    Less
    Clive, Victoria, reviewed 2 months ago
  • Momentum Energy Electricity review

    Overall rating   9 / 10
    AAA customer service and support.

    The customer support is above and beyond with this company, the general support is by far the best I have ever received from any company ever.

    Price
    9 / 10
    Bill clarity
    7 / 10
    Customer service
    10 / 10
    Less
    Caroline, New South Wales, reviewed 11 months ago
  • Momentum Energy Electricity review

    Overall rating   6 / 10
    Mediocre service.

    Momentum is ok, I’m not super pleased with their environmental incentives however.

    Price
    6 / 10
    Bill clarity
    6 / 10
    Customer service
    6 / 10
    Green Friendly
    4 / 10
    Less
    Dez, Victoria, reviewed 12 months ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

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