As a part of Hydro Tasmania, one of the country’s largest generators of renewable energy, Momentum Energy is committed towards a clean energy future. It provides energy related services at competitive prices across New South Wales, Victoria and South Australia.
Currently, Momentum Energy only retails natural gas in Victoria. If you’re looking for dual fuel package in Victoria you may be eligible to apply to Momentum Energy.
Momentum Energy only sell gas to customers who also have an electricity account with them. You can get a quote for your gas plan on their website or call an energy consultant in their customer care team to help you understand the dual fuel packages available.
You will have no trouble picking out a suitable mode of payment for your gas bills with Momentum Energy. You can pay with your credit card, set-up a direct debit account, use BPAY or Centrepay. You can also mail a cheque or money order to their address in Melbourne or visit an Australian Post outlet to pay in person.
You can register for Your Toolbox, which is an online account that will help you manage your energy account with Momentum better. You can access your account information any time of the day, look up past bills, edit your details and register for direct debit using your credit card with Your Toolbox.
In case you are finding it difficult to pay your energy bills because of a challenging personal situation, you may be eligible for a concession. Momentum Energy administers a number of concessions and rebates on behalf of the different state governments. To apply for this kind of financial assistance, you can contact Momentum Energy to arrange an application on your account.
You should be able to easily move or switch your gas account with Momentum Energy as long as they sell gas in your area. If you plan to switch to Momentum Energy, you can either fill out an online form or call the customer service team at Momentum to sign up for a gas plan. Generally, gas meters are read and billed bi-monthly, so your first gas bill from Momentum Energy will arrive two months after you’ve received your final bill from your previous provider.
If you are an existing customer and need to move your energy account to a new address, you can call Momentum to get your account transferred. They will then arrange for your account to be disconnected from your current property and connected at your new address. They will however, need three business days to receive your final meter read before they can arrange for this move. So do make sure you give them enough advance notice. You can call the energy executives anytime between 8am and 6pm, from Monday to Friday.
The Mozo communicty has rated Momentum Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
How does Momentum Energy rate for its gas and dual fuel services? Read reviews from the Mozo community below.
Overall my energy provider what we using us so nice.the usage and price rates are reasonable. We didn't face any problem with them. So we want to continue with them in future also.. Thank you.
I really like that they use a source of renewable energy to supply their customers. Also they are rather lenient on missing payment dates for bills, as I've missed a bill payment in the past accidentally and they just sent me a reminder, with no repercussions. The bills are very clear to read and follow, and the over the phone customer service is reliable and they give really concise and consistent information about prices and energy concessions.
While the electricity prices are cheap, gas is another story with Momentum. I find the prices to be a bit strangely high considering I don’t use my heater at all or my other gas appliances often. They do offer great instalment plans and the option to extend your due date, though, which is really good. Customer support is lovely.
Wondering if a gas plan with Momentum Energy will be more cost effective for your home than your existing gas package? Simply enter your postcode into Mozo’s free comparison tool and compare the best energy plans in your area.