Origin Energy

Origin Energy

Origin Energy retails electricity, natural gas and other energy related services to over 4.3 million residential as well as commercial and industrial customers in Australia.

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Who is Origin Energy?

Launched in 2000, Origin Energy has since expanded its operations in power generation, gas exploration and renewable energy including solar, wind, geothermal and hydropower technologies.


Origin Energy availability

ACT NSW QLD NT SA TAS WA VIC

Where is Origin Energy available?

Origin Energy retails energy services in Australia, New Zealand and the Pacific. In Australia, it provides energy to homes and businesses across a number of states including Victoria, Queensland, South Australia, New South Wales and ACT. If you’re looking for an energy plan and live in one of these states, you may be eligible for an Origin Energy plan.

Origin Energy electricity and gas plans and packages

Origin Energy offers a wide selection of energy plans where you can choose individual gas, electricity or dual fuel services. The rates and discounts can vary based on which state you live in and the energy plan you choose. You may be eligible for a number of deals depending multiple factors like whether you pay your bills on time or if you sign up to an energy plan online. Some Origin Energy plans even have guaranteed discounts which apply after 12 months.

Depending on which state you live in, you may be able to sign up for a plan with fixed energy rates where you can lock in electricity usage and supply charges for up to two years. Plus, given that there is no exit fee for residential customers, you’ll have the flexibility to change your plan at any time. The terms of energy packages are subject to change so be sure to check the exact specifications of your plan when you sign up.

Origin Energy plans

  • Electricity

  • Gas


Origin Energy features to keep in mind

Green energy optionGreen energy option

You have the option to add sustainable energy to your plan with Origin’s GreenPower and Green Gas options. When you choose GreenPower, Origin will have the percentage of electricity usage that you’ve chosen matched into the electricity grid with electricity from GreenPower accredited renewable resources on your behalf. Origin also offers Australia’s first Green Gas option, which ensures that the greenhouse gas emissions from your natural gas use are offset through their independently audited Carbon Reduction Scheme.

Multiple payment optionsMultiple payment options

Origin Energy offers a range of payment options including credit, card, direct debit and BPAY. In case you don’t want to pay your bill online or via phone, you can send in a cheque or money order or pay your bill in person at your local post office. If you’re receiving payments from Centrelink, you also have the option to use Centrepay.

Easipay payment planEasipay payment plan

You can organise to pay your energy bills via an Easipay payment plan, which allows you to choose between weekly, fortnightly or monthly instalments. Origin Energy will work out how much your instalment plans should be by calculating the average of how much energy you have used over a 12 month period.

Predictable planPredictable plan

Origin Energy’s Predictable Plan aims to put an end to bill shock by allowing you to pay a fixed amount for your energy usage for a period of 12 months no matter how much energy you use. The plan is available for electricity, natural gas or both and also comes with green energy options. You can choose to pay this fixed amount every month or fortnightly.

Manage your energy account onlineManage your energy account online

If you’re digitally-savvy, you can register to manage your Origin Energy account wholly online. With an online energy account, you can check your account summary, view and pay your bills whenever you like or set up direct debit to pay your bills and never miss a payment again. You’ll also be able to track your energy usage over time, see where you use the most energy at home and access personalised energy saving tips. If you’re a Victorian customer with a smart meter, you’ll have access to Origin’s Energy Manager function which can predict the amount of your next bill based on your current usage.

ConcessionsConcessions

If you hold a valid concession card such as a Pensioners Concession Card, you could be eligible for a government rebate and concession on your energy bill. You can apply for a concession via your online Origin Energy account or by completing the online concession card form. Do check the list of rebates available for different states on Origin Energy’s website to see if you can benefit from any of them.

Power On ProgramPower On Program

Origin’s Power On Program is available to residential customers who are experiencing temporary or long term financial hardship and can’t manage their energy bills. The program gives eligible customers access to information and bill payment assistance options such as flexible payment plan options, concession and rebate assistance and energy efficiency advice.


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Switching and moving with Origin Energy

Whether you’re planning to switch or move you energy account, Origin Energy has made the process relatively quick and simple. If you’re planning to switch to Origin for your energy needs you’ll need to fill in an online application form. Should you need any help with the application process, you can call Origin’s customer support which are now available on weeknights and Saturdays.

If you’re an existing Origin Energy customer who is moving houses, you’ll need to notify Origin of your new address, contact details and your intended move-in date online or on the phone. Be sure to choose a connection date as least one day before you move in because your power will be connected anytime between 7am and midnight.

Origin Energy customer reviews

See how the Mozo community scored Origin Energy’s products and services on a range of different specifications from pricing and bill clarity to customer satisfaction and green energy.

Origin Energy Electricity

Overall 6.5*

Price

Bill clarity

Customer service

Green Friendly

838 Reviews

Origin Energy Gas

Overall 6.7*

Price

Bill clarity

Customer service

Green Friendly

84 Reviews

* Overall rating based on reviews in the past 12 months.

Recent Origin Energy electricity and gas reviews

Origin Energy

Origin Energy electricity review

Overall rating   7 / 10

Stable bills, good discounts

Their billing is consistent, no unexplained blips and surprises. You have to remember to ring each year to get the discounts or you pay the tax.

Their billing is consistent, no unexplained blips and surprises. You have to remember to ring each year to get the discounts or you pay the tax.

    Price   6 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Fiona (VIC), reviewed about 1 month ago

Origin Energy

Origin Energy electricity review

Overall rating   7 / 10

Competitive pricing, helpful service

I've been with Origin Energy for a while now and whenever I have contacted them for help, they have been so helpful. Their prices are competitive too.

I've been with Origin Energy for a while now and whenever I have contacted them for help, they have been so helpful. Their prices are competitive too.

    Price   7 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

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Jane (QLD), reviewed about 1 month ago

Origin Energy

Origin Energy electricity review

Overall rating   8 / 10

Great customer service

Their pricing may not be the lowest but is also not the highest, but their customer service has been very good (to date).

Their pricing may not be the lowest but is also not the highest, but their customer service has been very good (to date).

    Price   8 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

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Rob (QLD), reviewed about 1 month ago

Origin Energy

Origin Energy electricity review

Overall rating   8 / 10

Very obliging service provider

They are easy to deal with and there is never a problem with the service. They are quick to compensate their customers if their service causes any inconvenience to the customer.

They are easy to deal with and there is never a problem with the service. They are quick to compensate their customers if their service causes any inconvenience to the customer.

    Price   8 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

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Joyce (QLD), reviewed about 1 month ago

Origin Energy

Origin Energy electricity review

Overall rating   5 / 10

Average price and environmentally friendly

I don't particularly dislike my provider but I don't believe that they offer anything special that I couldn't get elsewhere. Originally I signed up because I had read that they were amongst the most environmentally aware energy providers on offer...

I don't particularly dislike my provider but I don't believe that they offer anything special that I couldn't get elsewhere. Originally I signed up because I had read that they were amongst the most environmentally aware energy providers on offer but personally I don't find that they offer competitive premiums or great deals.

    Price   5 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Hannah (NSW), reviewed about 1 month ago

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