Origin Energy Gas

Origin Energy is an integrated energy company that retails natural gas as well as electricity to residential as well as business customers in Australia. Origin Energy also received a 2020  Mozo Experts Choice Award for its gas plan for Victorian residents. 

Who is Origin Energy?

With over 15 years experience, Origin Energy is one of Australia’s leading energy retailers servicing over 4.3 million customers in Victoria, South Australia, Queensland, New South Wales and ACT.

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Where is Origin Energy gas available?

Origin Energy provides gas and other energy related services to households and businesses across Victoria, South Australia, Queensland, New South Wales and ACT. If you’re busy scouring the market for a gas plan and live in one of these states, an Origin Energy plan is worth considering.

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Origin Energy gas plans and packages

Origin Energy plan gives you the option to choose an individual gas plan or a dual fuel service. The tariffs and discounts in an Origin Energy plan generally vary from state to state. You could be eligible for a number of attractive discounts depending on whether you pay on time and if you sign up to an energy plan online. Simply having your account for a minimum of 12 months entitles you to a guaranteed discount with some Origin plans. You won’t have to pay any exit fees with Origin Energy plans, which allows you the freedom and flexibility to change your plan at any time to suit your energy needs.

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Origin Energy features to keep in mind

Green energy option

It’s easy to reduce your household’s energy footprint on the environment with Origin’s Green Gas option. Add Green Gas to your energy plan and Origin will offset the greenhouse emissions from your natural gas use through its Carbon Reduction Scheme. You can read further information on Origin’s Green Gas here.

Easipay plan

You can choose to pay your energy bills off in weekly, fortnightly or monthly installments with Origin’s Easipay payment plan.

Predictable plan

The Predictable Plan option lets you pay a fixed amount for your gas consumption for a period of 12 months no matter how much energy you use. You can choose to pay this fixed amount every month or fortnightly.

Multiple payment options

With Origin you can choose from a range of both online and offline payment options. You can pay your energy bills via credit card, direct debit, BPAY or Centrepay which is a convenient option if you receive support payments from Centrelink. If you don’t want to pay your energy bill online, you can do it the good old fashioned way via a cheque or money order or in person at the post office.

Manage your account online

It only takes a few minutes to sign up for an online Origin Energy account. From checking your account summary and paying your energy bills to tracking your energy use over time you’ll be able to fully manage your energy account from the comfort of your couch.

Concessions

Do your homework on the government concessions and rebates available in your state as well as any specific eligibility requirements. For instance if you’re using a life support machine, you may be eligible for a rebate across a number of states including Victoria, Queensland and NSW. You can apply for any appropriate concessions via your online Origin Energy account or fill in the concession card form.

Power On program

Origin’s Power On gives eligible customers, who are experiencing hardship and in danger of getting disconnected, access to information and bill payment assistance options to help them manage their energy bills.

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Switching and moving with Origin Energy

Switching

If you want to sign up to an Origin gas plan for your energy needs, you’ll be required to complete a quick online application form. Keep in mind Origin’s customer support service is available to assist you at any stage during this application process. For extra convenience, Origin has extended its customer service call centre hours to now include weeknights and Saturdays and you can even request a call back from an Origin agent obligation free.

Moving

If you’re moving houses and want to transfer your Origin energy services to your new address, the process is fairly simple. You will need to call up Origin’s customer support with information of your new address, primary contact details and the date you want your power connected. It’s a good idea to choose the connection date as least one day before you move in, because Origin will turn on your power sometimes between 7am and midnight.

Origin Energy customer reviews

The Mozo communicty has rated Origin Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

To help you choose the right energy plan, Mozo asked Origin customers to review their gas services on a range of different features from bill clarity and pricing to customer satisfaction and green energy. Here’s a summary of the ratings over the past 12 months and some recent reviews for you to read.

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Origin Energy Gas
Overall
Price
Bill clarity
Customer service
Green Friendly
241 reviews
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  • Origin Energy Gas

    Origin is a million miles ahead of Elgas up in FNQ

    Origin is a service that is quick and easy to deal with over the phone or online and their service folk who change the gas are always friendly and on time. Can't fault the service other than they could be greener and perhaps a little cheaper!

    Price
    8 / 10
    Bill clarity
    7 / 10
    Customer service
    9 / 10
    Green Friendly
    4 / 10
    Less
    Jess, Queensland, reviewed 1 day ago
  • Origin Energy Gas

    Would never leave

    Looked after us during the virus.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Rowland, Victoria, reviewed 4 days ago
  • Origin Energy Gas

    Easy company to deal with

    Great customer service and payments to suit my needs.

    Price
    7 / 10
    Bill clarity
    7 / 10
    Customer service
    8 / 10
    Less
    Vanessa, South Australia, reviewed 9 days ago
  • Origin Energy Gas

    Overall great company and good service.

    Always happy with this company. Service when requested has always been given with assistance to solve any problems etc. We receive a text to advise of delivery. Pensioners can receive a discount .They are aware of the future of energy in the environment.

    Price
    8 / 10
    Bill clarity
    8 / 10
    Customer service
    9 / 10
    Green Friendly
    9 / 10
    Less
    Judy, Queensland, reviewed 16 days ago
  • Origin Energy Gas

    Good company, good customer service, pricing

    We signed up with origin gas at the same time we signed up for the electricity through origin giving us a discount because we had both services with them. Signing up was very simple and quick with no fuss. When my wife and I built our house we had only been living in it for about 3 weeks when one day I could smell gas outside near the meter box and the mains gas connection. I immediately called up origin who were very concerned and helpful sending out a service technician to identify and fix the problem/issue. The end result was a loose connection, but more importantly it was the responsiveness of origin gas for our concern and safety that impressed me the most. Their rates are competitive with the other market providers too.

    Price
    8 / 10
    Bill clarity
    8 / 10
    Customer service
    10 / 10
    Green Friendly
    9 / 10
    Less
    Michael, South Australia, reviewed 18 days ago
  • Compare Origin Energy

    Whether you’re moving houses or thinking about switching energy providers, it pays to compare the market to find the energy plan that’s right for you. Simply enter your postcode in Mozo’s comparison tool and you’ll be able to compare Origin’s gas plans with other energy provider plans in your area.

    Compare energy

    Find energy plans available in your area in just seconds.