Origin Energy Electricity

Origin Energy is an Australian energy retailer with over 4.3 million residential, commercial and industrial customers across Victoria, Queensland, South Australia, New South Wales and ACT. Origin Energy's solar-friendly electricity plans for residents in the ACT and South Australia were also named 2020 Mozo Experts Choice Award winners!  

Who is Origin Energy?

As an integrated energy company, Origin Energy has been involved in a number of operations from energy retailing and power generation to gas exploration and renewable energy technologies like solar and wind.

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Where is Origin Energy electricity available?

Origin Energy markets and sells electricity to individual and business customers across Victoria, South Australia, Queensland, New South Wales and ACT. If you live in any of these states, you could be eligible to apply for an Origin Energy electricity plan.

ACT NSW QLD NT SA TAS WA VIC
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Origin Energy electricity plans and packages

Origin Energy offers an extensive range of electricity plans that cater to the energy needs of residential customers as well as businesses. You have the option to choose an individual electricity plan or a dual energy service. The rates and discounts in an Origin Energy plan depend on where you live and the energy plan you choose.

Origin’s electricity plans have several attractive discounts including a pay on time discount and a guaranteed discount when you have your plan for 12 months. There is also a fixed rate plan available where you can fix your electricity usage and supply charges for up to two years, but you’ll need to check whether this plan is available in your state. And should you need to change your electricity plan in the future, you’ll have the flexibility to do so because Origin’s plans don’t have any exit fees.

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Origin Energy features to keep in mind

Renewable power

If you’re looking for an environmentally-friendly electricity option, Origin’s GreenPower electricity can be added to your plan at any time. Choose either 25%, 50% or 100% of your total electricity usage and Origin will purchase an equivalent amount of electricity from accredited renewable resources such as wind turbines and solar panels. This will then be added to the national electricity grid on your behalf.

Multiple payment options

You can choose from multiple payment options with an Origin Energy plan such as credit card, direct debit and BPAY. If you’re not digitally-savvy, you can pay your bill via a cheque or money order or in person at the post office. Those receiving payments from Centrelink have the added option of using Centrepay.

Easipay payment plan

By setting up an Easipay payment plan you can choose to pay your bill in installments on a weekly, fortnightly or monthly basis. You can leave the math to Origin which will calculate how much your installments should be by averaging how much energy you’ve used over the past 12 months.

Predictable plan

The Predictable Plan aims to put an end to nasty bill surprises by letting you to pay a fixed amount for your electricity usage for a period of 12 months no matter how much power you use. The plan also comes with green energy options. You can choose to pay this fixed amount every month or fortnightly.

Manage your energy account online

Opt for an online Origin account and you can manage your energy bills from the comfort of your couch. You’ll also be able to track your energy usage history to determine which appliances use the most energy and access customised energy savings tips for your home.

Concessions

There are a number of concessions and rebates valid for different states such as the Low Income Household Rebate in NSW and the Medical Cooling Concession in Victoria.You can apply for a concession via your online Origin Energy account or fill in the concession card form.

Power On Program

If you’re experiencing temporary or long term financial hardship and struggling to pay your electricity bills, you can opt to join Origin’s Power On Program. As a member of this program, you’ll receive access to information and bill payment assistance options such as flexible payment plans and concession and rebate assistance to help you get back on track with managing your bills.

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Switching and moving with Origin Energy

Switching

With a simple online application form, you can make the switch to Origin Energy for your electricity needs. If you’re unsure about any stage in the application process, Origin’s customer support have extended call centre hours which now include weeknights and Saturdays. You can even request a call back from an Origin Energy agent by providing your phone number and area code.

Moving

While moving homes can be stressful, Origin Energy has taken the stress out of transferring your electricity services to your new address. You’ll just need to fill up an online form providing information of your new address, primary contact details and the date you want your electricity to be connected, and you’ll be sorted. You can also call their customer support team to get your account transferred. Just remember that they do generally need three business days to arrange for the move.

Origin Energy customer reviews

The Mozo communicty has rated Origin Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

Origin’s electricity plans and services were rated by the Mozo community on a range of different specifications including bill clarity, pricing, customer satisfaction and green energy. Here you’ll find a summary of the ratings over the past 12 months and some recent reviews for you to read from Origin customers.

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Origin Energy Electricity
Overall
6.7 /10
Price
Bill clarity
Customer service
Green Friendly
1608 reviews

Recent Origin Energy electricity reviews

  • Origin Energy Electricity review

    Overall rating   8 / 10
    I wouldn't go elsewhere, I trust origin.

    I feel the bills are large but not so much since we got solar panels. It's a struggle to pay. But thankfully I can call them if I having difficulties, they're good that way.

    Price
    4 / 10
    Bill clarity
    5 / 10
    Customer service
    10 / 10
    Green Friendly
    7 / 10
    Less
    Donna, New South Wales, reviewed 2 days ago
  • Origin Energy Electricity review

    Overall rating   9 / 10
    Competitive.

    They matched a competitor on solar rebate.

    Price
    9 / 10
    Bill clarity
    10 / 10
    Customer service
    9 / 10
    Green Friendly
    9 / 10
    Less
    Jeff, South Australia, reviewed 7 days ago
  • Origin Energy Electricity review

    Overall rating   10 / 10
    Great energy company.

    Origin Energy is great. They're friendly, helpful and reliable. Fair prices and discounts for pensioners as well. I would recommend to anyone to go through Origin Energy as their electricity and gas provider.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Natasha, New South Wales, reviewed 9 days ago
  • Origin Energy Electricity review

    Overall rating   1 / 10
    Never use origin, they overcharge.

    I would never use Origin, they overcharge and have poor communication.

    Price
    1 / 10
    Bill clarity
    1 / 10
    Customer service
    1 / 10
    Green Friendly
    2 / 10
    Less
    Simone, Victoria, reviewed 15 days ago
  • Origin Energy Electricity review

    Overall rating   5 / 10
    Bad at connecting power to home.

    Had lots of trouble with them getting my metra box in my new home connected. They didn’t come out when they said they would four times. Moved into my home with no power and had to use my neighbours power so I can have a fridge. Such bad service in that department.

    Price
    6 / 10
    Bill clarity
    8 / 10
    Customer service
    4 / 10
    Green Friendly
    5 / 10
    Less
    Anna, New South Wales, reviewed about 2 months ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

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