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Origin Energy Electricity

Origin Energy

Origin Energy is an Australian energy retailer with over 4.3 million residential, commercial and industrial customers across Victoria, Queensland, South Australia, New South Wales and ACT. Origin Energy's solar plan also picked up a 2019 Mozo Experts Choice Award!  

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Who is Origin Energy?

As an integrated energy company, Origin Energy has been involved in a number of operations from energy retailing and power generation to gas exploration and renewable energy technologies like solar and wind.


Origin Energy availability

ACT NSW QLD NT SA TAS WA VIC

Where is Origin Energy electricity available?

Origin Energy markets and sells electricity to individual and business customers across Victoria, South Australia, Queensland, New South Wales and ACT. If you live in any of these states, you could be eligible to apply for an Origin Energy electricity plan.

Origin Energy electricity plans and packages

Origin Energy offers an extensive range of electricity plans that cater to the energy needs of residential customers as well as businesses. You have the option to choose an individual electricity plan or a dual energy service. The rates and discounts in an Origin Energy plan depend on where you live and the energy plan you choose.

Origin’s electricity plans have several attractive discounts including a pay on time discount and a guaranteed discount when you have your plan for 12 months. There is also a fixed rate plan available where you can fix your electricity usage and supply charges for up to two years, but you’ll need to check whether this plan is available in your state. And should you need to change your electricity plan in the future, you’ll have the flexibility to do so because Origin’s plans don’t have any exit fees.

Origin Energy plans

  • Electricity


Origin Energy features to keep in mind

Renewable powerRenewable power

If you’re looking for an environmentally-friendly electricity option, Origin’s GreenPower electricity can be added to your plan at any time. Choose either 25%, 50% or 100% of your total electricity usage and Origin will purchase an equivalent amount of electricity from accredited renewable resources such as wind turbines and solar panels. This will then be added to the national electricity grid on your behalf.

Multiple payment optionsMultiple payment options

You can choose from multiple payment options with an Origin Energy plan such as credit card, direct debit and BPAY. If you’re not digitally-savvy, you can pay your bill via a cheque or money order or in person at the post office. Those receiving payments from Centrelink have the added option of using Centrepay.

Easipay payment planEasipay payment plan

By setting up an Easipay payment plan you can choose to pay your bill in installments on a weekly, fortnightly or monthly basis. You can leave the math to Origin which will calculate how much your installments should be by averaging how much energy you’ve used over the past 12 months.

Predictable planPredictable plan

The Predictable Plan aims to put an end to nasty bill surprises by letting you to pay a fixed amount for your electricity usage for a period of 12 months no matter how much power you use. The plan also comes with green energy options. You can choose to pay this fixed amount every month or fortnightly.

Manage your energy account onlineManage your energy account online

Opt for an online Origin account and you can manage your energy bills from the comfort of your couch. You’ll also be able to track your energy usage history to determine which appliances use the most energy and access customised energy savings tips for your home.

ConcessionsConcessions

There are a number of concessions and rebates valid for different states such as the Low Income Household Rebate in NSW and the Medical Cooling Concession in Victoria.You can apply for a concession via your online Origin Energy account or fill in the concession card form.

Power On ProgramPower On Program

If you’re experiencing temporary or long term financial hardship and struggling to pay your electricity bills, you can opt to join Origin’s Power On Program. As a member of this program, you’ll receive access to information and bill payment assistance options such as flexible payment plans and concession and rebate assistance to help you get back on track with managing your bills.


Switching and moving with Origin Energy

Switching

With a simple online application form, you can make the switch to Origin Energy for your electricity needs. If you’re unsure about any stage in the application process, Origin’s customer support have extended call centre hours which now include weeknights and Saturdays. You can even request a call back from an Origin Energy agent by providing your phone number and area code.

Moving

While moving homes can be stressful, Origin Energy has taken the stress out of transferring your electricity services to your new address. You’ll just need to fill up an online form providing information of your new address, primary contact details and the date you want your electricity to be connected, and you’ll be sorted. You can also call their customer support team to get your account transferred. Just remember that they do generally need three business days to arrange for the move.

Origin Energy customer reviews

Origin’s electricity plans and services were rated by the Mozo community on a range of different specifications including bill clarity, pricing, customer satisfaction and green energy. Here you’ll find a summary of the ratings over the past 12 months and some recent reviews for you to read from Origin customers.

Origin Energy Electricity

Overall 6.7

Price

Bill clarity

Customer service

Green Friendly

1536 Reviews

Recent Origin Energy electricity reviews

Origin Energy

Origin Energy Electricity review

Overall rating   10 / 10

Great customer service.

I have always been treated with respect by Origin Energy. Their customer service has been great (to date). When any changes to billing etc have been coming they have always given ample notification time before the change AND have encouraged...

Full review

I have always been treated with respect by Origin Energy. Their customer service has been great (to date). When any changes to billing etc have been coming they have always given ample notification time before the change AND have encouraged clients to contact them about the changes. I'm very happy with them.

    Price   9 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   8 / 10

Less

Joan, New South Wales, reviewed about 12 hours ago

Origin Energy

Origin Energy Electricity review

Overall rating   7 / 10

Prices drop a bit after government stepped in.

If you have solar power, they pay very small credit back.

Full review

If you have solar power, they pay very small credit back.

    Price   7 / 10

    Bill clarity   8 / 10

    Customer service   7 / 10

    Green Friendly   7 / 10

Less

Ronda, New South Wales, reviewed about 13 hours ago

Origin Energy

Origin Energy Electricity review

Overall rating   10 / 10

Low prices and great customer service!

Best electricity company I've been with. Always helpful to point out where I can get savings and discounts.

Full review

Best electricity company I've been with. Always helpful to point out where I can get savings and discounts.

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

Less

Alycia, New South Wales, reviewed 2 days ago

Origin Energy

Origin Energy Electricity review

Overall rating   1 / 10

Ridiculous cost.

Exorbitant costs that increase exponentially against consistent usage without plausible reason.

Full review

Exorbitant costs that increase exponentially against consistent usage without plausible reason.

    Price   0 / 10

    Bill clarity   2 / 10

    Customer service   0 / 10

Less

Craig, New South Wales, reviewed 2 days ago

Origin Energy

Origin Energy Electricity review

Overall rating   3 / 10

Poor customer service and poor explanations.

Very hard to deal with over the phone via another country. Not very responsive and only driven by making money not customer service. But there are not many other providers in our area so competition has no affect.

Full review

Very hard to deal with over the phone via another country. Not very responsive and only driven by making money not customer service. But there are not many other providers in our area so competition has no affect.

    Price   3 / 10

    Bill clarity   1 / 10

    Customer service   2 / 10

Less

Stewart, New South Wales, reviewed 8 days ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

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