Powershop Electricity

With sustainable energy at the centre of their mission, Powershop launched in 2009 to supply sustainable electricity to residents and businesses across New South Wales, Victoria and south-east Queensland. In 2020, Powershop took home five Mozo Experts Choice Awards while also being crowned Australia's Most Recommended Retailer in the Mozo People's Choice Awards

Who is Powershop?

Powershop is a 100% online energy company owned by Meridian Energy - the largest renewable generator with wind farms and hydro assets across Australia. They’re Australia’s only energy retailer to be certified 100% carbon neutral, and they offset all of the emissions associated with their operations and customer energy usage. Unique to other providers, Powershop lets their customers prepay for their electricity using online tools and apps. This also allows consumers to pay for their electricity consumption when it suits them.

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Where is Powershop available?

Powershop electricity is currently available to customers in New South Wales, Victoria and south-east Queensland.

ACT NSW QLD NT SA TAS WA VIC
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Powershop electricity plans and packages

Powershop provide a different way of paying for your electricity. They offer specialised ‘Powerpacks’, which let their customers take control of their electricity bills by showing them how much energy they are using and how much it is costing them. Powerpacks can be purchased online or through the Powershop mobile app to pay for previous, current or future electricity services. Powerpacks often carry discounts and special prices, which encourage users to save on their daily usage.

Or if you’re after a less hands on approach, there is always the option to set up a credit card or direct debit payment that will be billed monthly.

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Powershop features to keep in mind

Track your usage

Keep tags on your energy usage with Powershops online tools and app to track your electricity use, purchase Powerpacks and to manage your account.

Payment options

Your Powershop electricity bill can be paid using a credit card, direct debit account or via internet banking.

Commitment to renewable energy 

Powershop claimed their title as Australia’s Greenest Power Company in the Greenpeace Energy Green Electricity Guide in 2018 for a third year running for supporting 100% renewable generation and offsetting all carbon emissions at no cost to their customers.

No lock-in in contracts or transaction fees

Powershop doesn’t charge any withdrawal fees and consumers are able to switch to another plan at any time. There are also no fees on credit card transactions.

Discounts

Powershop offer concession prices for customers with a Commonwealth Health Care Card, Pensioner Concession Card, Veteran Affairs Concession Card or a Low Income Health Care Card. And for every friend you recommend to Powershop (once they switch), you’ll both be awarded a $75 power credit in your account.

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Switching and moving with Powershop

Organising power connections when you are switching or moving home is a simple process with Powershop’s online platform - all they need are a few simple details.

If you’re switching providers, Powershop will contact your old supplier for you to arrange the switch, and if your current provider charges a termination fee, Powershop will also cover you with for up to $75. This process will take around 3-4 weeks, and after sign up there is a 60 day change of mind guarantee. If Powershop is not for you, you are free to switch providers and any prepaid unused electricity will be refunded back to you.

If you’re moving homes you will need to contact Powershop 3-4 days before you relocate in order to organise your new electricity connection. They have a next business day connection for most areas and  don’t charge any set up fees so you can move stress-free.

Powershop customer reviews

The Mozo community has rated Powershop products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

Powershop was awarded a number of 2018 Mozo People’s Choice Awards for their excellent level of customer satisfaction. Read more customer reviews and ratings below.

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Powershop Electricity
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149 reviews
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  • Powershop Electricity

    Leading the way as an energy supplier.

    Cheapest prices. Smooth sign up, kept me informed of how the connection process was coming along. Very happy with their site and their app. You can buy monthly power packs in advance to save money. Also, you can input your meter data into the app so you don't have to pay the estimated amount every month. The only minor negative is green power is a bit expensive. But it's an optional purchase anyway.

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    Travis, New South Wales, reviewed 6 months ago
  • Powershop Electricity

    Great app, mostly green company.

    Competitive prices. Very convenient app: shows breakdown of electricity usage by day. If you have solar, it can even track the amount sent to the grid. Powershop offer early bird specials on buying electricity packs, so that helps bring price down. You have the option to purchase green energy which comes from renewable sources. One big downer is that they are now owned by Shell, who aren't really an environmentally friendly company.

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    Keating, Victoria, reviewed 10 months ago
  • Powershop Electricity

    Good to monitor your on electricity use

    I like that i can go online and look at my previous and current use, and then buy electricity for the coming fortnight based on my usage.

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    Eaowyn, New South Wales, reviewed 11 months ago
  • Powershop Electricity

    Overall happy

    Excellent electricity and gas provider. I love the usefulness of the app, especially for monitoring usage and cost.

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    Stephanie, Victoria, reviewed 11 months ago
  • Powershop Electricity

    Great simple app to use.

    Pros are definitely the app and being able to record and update the meter readings. Cons are just like all energy providers in that they do not offer you the best rate until you are shopping around or leaving.

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    Amanda, New South Wales, reviewed 12 months ago
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