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Powershop Electricity

Powershop

With sustainable energy at the centre of their mission, Powershop launched in 2009 to supply sustainable electricity to residents and businesses across New South Wales, Victoria and south-east Queensland. Powershop also took home four 2019 Mozo Experts Choice Awards and are were crowned Australia's Most Recommended Retailer in the 2020 Mozo People's Choice Awards

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Who is Powershop?

Powershop is a 100% online energy company owned by Meridian Energy - the largest renewable generator with wind farms and hydro assets across Australia. They’re Australia’s only energy retailer to be certified 100% carbon neutral, and they offset all of the emissions associated with their operations and customer energy usage. Unique to other providers, Powershop lets their customers prepay for their electricity using online tools and apps. This also allows consumers to pay for their electricity consumption when it suits them.


Powershop availability

ACT NSW QLD NT SA TAS WA VIC

Where is Powershop available?

Powershop electricity is currently available to customers in New South Wales, Victoria and south-east Queensland.

Powershop electricity plans and packages

Powershop provide a different way of paying for your electricity. They offer specialised ‘Powerpacks’, which let their customers take control of their electricity bills by showing them how much energy they are using and how much it is costing them. Powerpacks can be purchased online or through the Powershop mobile app to pay for previous, current or future electricity services. Powerpacks often carry discounts and special prices, which encourage users to save on their daily usage.

Or if you’re after a less hands on approach, there is always the option to set up a credit card or direct debit payment that will be billed monthly.

Powershop plans

  • Electricity


Powershop features to keep in mind

Track your usageTrack your usage

Keep tags on your energy usage with Powershops online tools and app to track your electricity use, purchase Powerpacks and to manage your account.

Payment optionsPayment options

Your Powershop electricity bill can be paid using a credit card, direct debit account or via internet banking.

Commitment to renewable energy Commitment to renewable energy 

Powershop claimed their title as Australia’s Greenest Power Company in the Greenpeace Energy Green Electricity Guide in 2018 for a third year running for supporting 100% renewable generation and offsetting all carbon emissions at no cost to their customers.

No lock-in in contracts or transaction feesNo lock-in in contracts or transaction fees

Powershop doesn’t charge any withdrawal fees and consumers are able to switch to another plan at any time. There are also no fees on credit card transactions.

DiscountsDiscounts

Powershop offer concession prices for customers with a Commonwealth Health Care Card, Pensioner Concession Card, Veteran Affairs Concession Card or a Low Income Health Care Card. And for every friend you recommend to Powershop (once they switch), you’ll both be awarded a $75 power credit in your account.


Switching and moving with Powershop

Organising power connections when you are switching or moving home is a simple process with Powershop’s online platform - all they need are a few simple details.

If you’re switching providers, Powershop will contact your old supplier for you to arrange the switch, and if your current provider charges a termination fee, Powershop will also cover you with for up to $75. This process will take around 3-4 weeks, and after sign up there is a 60 day change of mind guarantee. If Powershop is not for you, you are free to switch providers and any prepaid unused electricity will be refunded back to you.

If you’re moving homes you will need to contact Powershop 3-4 days before you relocate in order to organise your new electricity connection. They have a next business day connection for most areas and  don’t charge any set up fees so you can move stress-free.

Powershop customer reviews

Powershop was awarded a number of 2018 Mozo People’s Choice Awards for their excellent level of customer satisfaction. Read more customer reviews and ratings below.

Powershop Electricity

Overall 8.8

Price

Bill clarity

Customer service

Green Friendly

84 Reviews

Recent Powershop electricity reviews

Powershop

Powershop Electricity review

Overall rating   8 / 10

Power on

Excellent phone app that shows daily energy use clearly. Excellent customer service that fixed an oversight immediately.

Full review

Excellent phone app that shows daily energy use clearly. Excellent customer service that fixed an oversight immediately.

    Price   8 / 10

    Bill clarity   9 / 10

    Customer service   10 / 10

    Green Friendly   8 / 10

Less

Peter, Victoria, reviewed 7 days ago

Powershop

Powershop Electricity review

Overall rating   10 / 10

Easy to manage power

Easily able to monitor power usage and top up account.

Full review

Easily able to monitor power usage and top up account.

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

Less

Lyndon, Victoria, reviewed 16 days ago

Powershop

Powershop Electricity review

Overall rating   10 / 10

New energy for a new age

Powershop is a new energy provider and so far I am totally happy with my experience after switching to this provider. I have received a discount on my first bill already.

Full review

Powershop is a new energy provider and so far I am totally happy with my experience after switching to this provider. I have received a discount on my first bill already.

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

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Catherine, New South Wales, reviewed about 2 months ago

Powershop

Powershop Electricity review

Overall rating   10 / 10

Competitive prices and great customer service

Best price on supply and solar, no extra for green energy, no hassles on account and easily contactable.

Full review

Best price on supply and solar, no extra for green energy, no hassles on account and easily contactable.

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

Less

David, Victoria, reviewed 2 months ago

Powershop

Powershop Electricity review

Overall rating   10 / 10

Would recommend Powershop to everyone.

I moved to Powershop because of my concern about the environment. They have proved to be a great company with excellent customer service. I have been with them for over five years and am totally happy.

Full review

I moved to Powershop because of my concern about the environment. They have proved to be a great company with excellent customer service. I have been with them for over five years and am totally happy.

    Price   7 / 10

    Bill clarity   8 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

Less

Judy, New South Wales, reviewed about 2 months ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

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