Red Energy sells electricity and other energy related services to residential, business and commercial customers in Australia. As a part of Snowy Hydro, Red Energy is committed to renewable energy with a promise that every unit of its electricity purchased on select plans will be matched with one unit of electricity generated from a renewable source.
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Red Energy markets electricity plans to residential, business and commercial customers across Victoria, South Australia and New South Wales. If you are a resident in one of these states and are looking for an electricity plan, you may be eligible to sign up for a Red Energy account.
You can choose from a range of Red Energy electricity plans with plenty of money saving options such as discounts off your entire electricity bill when you pay on time. The tariffs you receive will be determined by the distributor in your state but with Red Energy you can safeguard yourself against rising electricity rates by electing an energy plan with a Fixed Benefit Period for up to two years. Do remember that you will be charged an early termination fee if you leave your contract before the fixed term expires, so be sure to consider if an electricity plan with a fixed term is right for your household.
If you live in Victoria and have a smart meter, you can receive additional savings on your electricity bill with Red Energy’s flexible pricing scheme, which charges you different electricity rates at different times of the day.
If you are an existing Red Energy customer in New South Wales, you can support renewable energy generation in Australia by adding Red Energy’s 100% GreenPower option to your electricity plan at any time. Choosing this option means that Red Energy will purchase an amount equivalent to 100% of your electricity usage from accredited renewable energy sources and add it to the national electricity grid on your behalf. When you go for this option, you may need to change your agreement with Red Energy.
If you live in Victoria or New South Wales, you have further incentive to switch to Red Energy as your gas provider because when you choose a plan with a Fixed Benefit Period, you’ll receive membership to Red Energy’s rewards program. As a member of the program, you’ll have access to hundreds of discounts on your everyday spending from dining out and petrol to movie tickets and shopping.
Whether you prefer to pay your electricity bill online, over the phone or in person, Red Energy has you covered. You can choose from an extensive range of payment options including direct debit, credit card, BPAY and Centrepay (if you receive Centrelink support payments). Alternatively, you can mail a cheque to Red Energy or pay in person at your local post office.
It’s easier to stick to budget when you have Red Energy’s Even Pay which can be conveniently set up over the phone. Red Energy will average out your electricity bill payments so you’ll always pay the same amount on a weekly, fortnightly or monthly basis and you’ll even have the flexibility to choose a payment date that matches your own pay or salary cycle.
If you hold a valid concession card such as a Pensioner card, you may be eligible for a number of state based concessions and rebates off your Red Energy electricity bill. You will need to be diligent in finding out what concessions are available in your state as well as what eligibility requirements you must satisfy. You can start your search here.
If you think a Red Energy electricity plan could be a good choice for your household, you can make the switch by completing a quick online form. You will need to provide your personal details, address and proof of identification such as a driver’s license number or passport. In case you’re not comfortable with filling in your details online, you can also switch your electricity services over the phone when you request a call back from a Red Energy agent.
With Red Energy’s Red2Move service, you can organise to get your utility services connected all in one go and free of charge. It can be done in three easy steps; just enter your postcode or suburb, pick the service providers you will need and fill in your details. Then, the service providers you have selected including Red Energy will call you back to confirm.
Red Energy requires at least three business days notice before your expected moving date and be aware other utility providers may have similar conditions (i.e. telecommunications). While you won’t be charged to use the online Red2Move service, you may incur a connection fee from each of the providers you have selected.
The Mozo community has rated Red Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
Mozo asked Red Energy customers to rate their electricity services on a range of different criteria including pricing, bill clarity, customer satisfaction and green energy. Here’s a summary of the ratings over the past 12 months, and some recent customer reviews for you to read.
Through my personal experience of being a RedEnergy customer for over 3 years, I have found that they do not have any compassion or empathy for their customers when it comes to financial hardship. They do not offer a pay on time discount and also do not make any sort of communication efforts to offer you a better deal on their plans. Upon calling their customer service line, I found they do not use English speaking workers and this makes it very difficult to do any sort of business with them over the phone.
Red Energy has been my provider of choice now for several years. Every now and then I seek out other providers to check rates and make sure I am getting a good deal. Have not moved as I have not found a better deal. Bills are easy to read, auto payment easy to setup. Customer service is always quick & helpful.
With a quick search of the energy provider market you may find a better deal on your household electricity plan. With Mozo’s user-friendly comparison tool, you can compare Red Energy’s electricity plans with some of the other energy providers in your local area.
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