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Red Energy Electricity

Red Energy

Founded in 2004, Red Energy started off with supplying electricity to Victorian households. It has since expanded its operations into South Australia and New South Wales. Red Energy were awarded seven 2019 Mozo Experts Choice Awards

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Who is Red Energy?

Red Energy sells electricity and other energy related services to residential, business and commercial customers in Australia. As a part of Snowy Hydro, Red Energy is committed to renewable energy with a promise that every unit of its electricity purchased on select plans will be matched with one unit of electricity generated from a renewable source.


Red Energy availability

ACT NSW QLD NT SA TAS WA VIC

Where does Red Energy provide electricity?

Red Energy markets electricity plans to residential, business and commercial customers across Victoria, South Australia and New South Wales. If you are a resident in one of these states and are looking for an electricity plan, you may be eligible to sign up for a Red Energy account.

Red Energy electricity plans and packages

You can choose from a range of Red Energy electricity plans with plenty of money saving options such as discounts off your entire electricity bill when you pay on time. The tariffs you receive will be determined by the distributor in your state but with Red Energy you can safeguard yourself against rising electricity rates by electing an energy plan with a Fixed Benefit Period for up to two years. Do remember that you will be charged an early termination fee if you leave your contract before the fixed term expires, so be sure to consider if an electricity plan with a fixed term is right for your household.

If you live in Victoria and have a smart meter, you can receive additional savings on your electricity bill with Red Energy’s flexible pricing scheme, which charges you different electricity rates at different times of the day.

Red Energy plans

  • Electricity


Key features for Red Energy electricity plans

GreenPowerGreenPower

If you are an existing Red Energy customer in New South Wales, you can support renewable energy generation in Australia by adding Red Energy’s 100% GreenPower option to your electricity plan at any time. Choosing this option means that Red Energy will purchase an amount equivalent to 100% of your electricity usage from accredited renewable energy sources and add it to the national electricity grid on your behalf. When you go for this option, you may need to change your agreement with Red Energy.

Red Energy RewardsRed Energy Rewards

If you live in Victoria or New South Wales, you have further incentive to switch to Red Energy as your gas provider because when you choose a plan with a Fixed Benefit Period, you’ll receive membership to Red Energy’s rewards program. As a member of the program, you’ll have access to hundreds of discounts on your everyday spending from dining out and petrol to movie tickets and shopping.

Easy payment optionsEasy payment options

Whether you prefer to pay your electricity bill online, over the phone or in person, Red Energy has you covered. You can choose from an extensive range of payment options including direct debit, credit card, BPAY and Centrepay (if you receive Centrelink support payments). Alternatively, you can mail a cheque to Red Energy or pay in person at your local post office.

Convenient bill cyclesConvenient bill cycles

It’s easier to stick to budget when you have Red Energy’s Even Pay which can be conveniently set up over the phone. Red Energy will average out your electricity bill payments so you’ll always pay the same amount on a weekly, fortnightly or monthly basis and you’ll even have the flexibility to choose a payment date that matches your own pay or salary cycle.

Concession schemesConcession schemes

If you hold a valid concession card such as a Pensioner card, you may be eligible for a number of state based concessions and rebates off your Red Energy electricity bill. You will need to be diligent in finding out what concessions are available in your state as well as what eligibility requirements you must satisfy. You can start your search here.


Switching and moving your electricity plan with Red Energy

Switching

If you think a Red Energy electricity plan could be a good choice for your household, you can make the switch by completing a quick online form. You will need to provide your personal details, address and proof of identification such as a driver’s license number or passport. In case you’re not comfortable with filling in your details online, you can also switch your electricity services over the phone when you request a call back from a Red Energy agent.

Moving

With Red Energy’s Red2Move service, you can organise to get your utility services connected all in one go and free of charge. It can be done in three easy steps; just enter your postcode or suburb, pick the service providers you will need and fill in your details. Then, the service providers you have selected including Red Energy will call you back to confirm.

Red Energy requires at least three business days notice before your expected moving date and be aware other utility providers may have similar conditions (i.e. telecommunications). While you won’t be charged to use the online Red2Move service, you may incur a connection fee from each of the providers you have selected.

Red Energy customer reviews

Mozo asked Red Energy customers to rate their electricity services on a range of different criteria including pricing, bill clarity, customer satisfaction and green energy. Here’s a summary of the ratings over the past 12 months, and some recent customer reviews for you to read.

Red Energy Electricity

Overall 7.9

Price

Bill clarity

Customer service

Green Friendly

295 Reviews

Recent Red Energy electricity reviews

Red Energy

Red Energy Electricity review

Overall rating   8 / 10

Great company and staff.

Great customer service. No long wait, no automated menus, very knowledgeable, friendly and eager to help.

Full review

Great customer service. No long wait, no automated menus, very knowledgeable, friendly and eager to help.

    Price   5 / 10

    Bill clarity   7 / 10

    Customer service   9 / 10

    Green Friendly   5 / 10

Less

Sandra, Victoria, reviewed 3 days ago

Red Energy

Red Energy Electricity review

Overall rating   3 / 10

Competitive prices with good pay on time discount

The price of Red Energy is good however there customer service is not the best. Upon sign up to Red Energy we were told lies about our existing electricity company. The only reason we did not cancel immediately is because we needed a cheaper...

Full review

The price of Red Energy is good however there customer service is not the best. Upon sign up to Red Energy we were told lies about our existing electricity company. The only reason we did not cancel immediately is because we needed a cheaper supplier than Enova Energy. If we had the money coming in we would be with Enova Energy because they are owned by the people.

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   1 / 10

    Green Friendly   1 / 10

Less

Matthew, New South Wales, reviewed 5 days ago

Red Energy

Red Energy Electricity review

Overall rating   8 / 10

Reasonable supplier.

Mix up with solar rates.

Full review

Mix up with solar rates.

    Price   8 / 10

    Bill clarity   5 / 10

    Customer service   8 / 10

    Green Friendly   8 / 10

Less

Donna, New South Wales, reviewed 6 days ago

Red Energy

Red Energy Electricity review

Overall rating   8 / 10

Australian call centre.

Australian company with Australian call centre, competitive rates and renewable sources.

Full review

Australian company with Australian call centre, competitive rates and renewable sources.

    Price   8 / 10

    Bill clarity   9 / 10

    Customer service   10 / 10

    Green Friendly   8 / 10

Less

June, Victoria, reviewed 11 days ago

Red Energy

Red Energy Electricity review

Overall rating   10 / 10

Excellent and honest service.

My mother and I have used other companies in the past. Red is cheaper and easier to deal with. Service is excellent.

Full review

My mother and I have used other companies in the past. Red is cheaper and easier to deal with. Service is excellent.

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

Less

Janette, Victoria, reviewed 11 days ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Compare Red Energy

With a quick search of the energy provider market you may find a better deal on your household electricity plan. With Mozo’s user-friendly comparison tool, you can compare Red Energy’s electricity plans with some of the other energy providers in your local area.

  • Compare Energy

    Find energy plans available in your area in just seconds.

  • Compare now
 
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