Potiki pet insurance

Potiki pet insurance policy options

Cover information and limits in the table below verified as correct at 19 July 2024. Other information correct at the time of writing. Advertiser disclosure. Important information on terms, conditions and sub-limits.


Potiki Pet Insurance 

Want to know all the details about Potiki pet insurance? Well, we at Mozo have got you covered with what you might need to know. 

Potiki is one of the best around, named Pet Insurance Provider of the year at the 2023  Mozo Experts Choice Pet Insurance Awards.  It also took home an Exceptional Value Accident & Illness win for its Gold policy, Exceptional Value Comprehensive Pet Insurance for its Gold and Routine Care policy, and Exceptional Quality Pet Insurance for its Platinum policy. It is definitely one of the best pet insurance policies in the market currently. 

About Potiki 

Potiki means ‘the youngest in the family’ in Māori, which more often than not are the little fur babies of the families. It is designed to provide a generous cover for your pet. 

Potiki also offers a range of non-insurance products as well for your pets. 

Potiki is a distributor of petinsurance.com.au’s pet insurance policy. 

Potiki pet insurance policies

Potiki offers a range of insurance covers for both cats and dogs, with different levels available for you to choose from. It gives you an easy way to claim via pet portal or via your vet or GapOnly. You could get 80% reimbursement on eligible bills. 

Coverage for Bronze (cats) and Silver covers pets older than 8 weeks to pets younger than 15 years. 

Coverage for Gold and Platinum covers pets older than 8 weeks and younger than 9 years. 

There are also quite a few extra benefits that you can get like Potiki Perks# (included at no additional cost) and a 24/7 VetChat. 

Your policy will start at 11:59pm on the day when your application is accepted.  

(Note: Check your policy’s PDS for any waiting periods applicable).

What is included in Potiki’s pet insurance policy?

From specified illness and accidental coverage to comprehensive cover for your pets, there is a range of specifications that might be covered in your Potiki policy.

You can see what you can expect from Potiki across their coverage in the table above. Check Potiki’s product disclosure statement (PDS) for the full terms and conditions.

What optional extras can I add to my Potiki insurance?

Potiki’s optional benefits across its types of policies includes the following: 

  1. Dental Illness benefit: generally, dental illness treatments have a 6 month waiting period from the commencement date of the first policy period in which you secured a dental cover. Remember to check which dental illnesses fall under your cover. 
  2. Routine Care: These generally have no waiting period. During the policy period, if you have met with a few costs for the routine visits, then Potiki may make a payment for the applicable Routine Care limit(s) and Sub-limit(s). 

(Note: please check whether this option is mentioned on your certificate of insurance. Also, be sure to check the exclusions that apply on your insurance policy. Some of them are listed below to get you started).

What exclusions apply to Potiki pet insurance?

It is common knowledge that pre-existing conditions are generally not included in any pet insurance policy. Other than that, Potiki will not consider any claims before the start period of your insurance policy or during the waiting period. Read the conditions specifically mentioned in ‘Your Cover’ or ‘What You Are Covered For’ in the Product Disclosure Statement (PDS) in detail. 

How do I make a claim with Potiki pet insurance?

Potiki offers quite a few options for you to choose from when it comes to making a claim. 

  • Ask your vet to submit the claim via the eClaims service or the GapOnly. GapOnly analyses your claim on the spot so you have to pay only the difference. 
  • Make a claim online via petinsurance.com.au.  
  • Send in via the old-fashioned mail system. 

Always remember to provide evidence, invoices, any comments from the vet and receipts that you might have received when filing a claim. 

Can I cancel my Potiki pet insurance?

Yes, you can cancel your Potiki pet insurance policy anytime. The company will provide you with a pro-rata refund for the remaining period of the insurance policy. This is applicable to annual premiums subtracting the government and statutory charges. 

FAQs about Potiki Pet Insurance

What do I do if my pet gets sick or injured?

If your pet is sick or injured, you should get them to a vet as soon as possible. Once they are treated properly, you can request the vet to file the claim for you or you can do it yourself online or via mail later on. In the later case, make sure you collect all the required reports and receipts from the vet that you might need as evidence for your claim.