Jetstar Travel Insurance

About Jetstar

Flying Jetstar? You’ll be glad to know it also offers its own brand of travel insurance. Policies vary depending on the level of cover you’re after, but each will go a long way toward protecting you in case of any unexpected events on your holiday. Jetstar Travel Insurance is underwritten by AIG.

Rates and fees verified as correct at 27 January, 2020. Other information correct at the time of writing.

Jetstar plans

Jetstar offers a number of policies to suit both domestic and overseas travellers, from simple luggage protection and cancellation cover to extensive policy to protect you in the case of the worst of mishaps. Below is an overview of Jetstar Travel Insurance.

What should I know about Jetstar Travel Insurance?

What your policy covers

The benefits you’ll receive will depend on the policy you choose. Under Jetstar’s international travel insurance policies, you can expect the following, with varying degrees of cover:

• Cancellation fee, loss of deposits
• Overseas medical and hospital expenses
• Emergency overseas dental relief
• Luggage
• Accommodation, meals and traveling expenses
• Early return home
• Alternative transport expenses
• Hijack and kidnap
• Home help in Australia
• Legal liability

What if I have a pre-existing medical condition?

Generally, Jetstar doesn’t offer cover for pre-existing medical conditions, except for a relatively short list which includes such conditions as allergies, eczema, glaucoma, hay fever, insomnia and tinnitus, among others. The only caveat is that you must not have had any issues in the last six months and don’t have any medical procedures planned for the future.

Check out our guide for more information on pre-existing conditions and what you can expect from insurance providers.

What medical assistance you will receive

If you’re travelling to New Zealand, you can expect to receive emergency medical evacuation as part of your International Travel Insurance Plans. That means if you are injured or fall ill during your trip, Jetstar will cover the cost of transportation back to Australia.

If you’re travelling elsewhere overseas, your cover will be more far-reaching. Under the Essentials and Essentials Plus Overseas Travel options, your overseas medical and hospital expenses will be covered up to $1,000,000 and $2,500,000, respectively. Opt for Premium Comprehensive Travel Insurance and you’ll be looking at unlimited cover for overseas medical, hospital, dental and any related expenses.

The age limit

Anyone taking out an Essentials policy ahead of an overseas trip will have to be under the age of 60 at the date of departure. The limit is raised if you’re taking out an Essentials Plus or Premium policy, in which you’ll have to be under the age of 70 at the date of departure.

If you’re only travelling to New Zealand, however, there’s even more leeway. Trans-Tasman cover is available to those that are under the age of 80 before departing for their trip.

Cancelling your Jetstar travel insurance policy

If you decide to cancel your Jetstar travel insurance policy within 14 days of purchasing it, you’ll receive a full refund of your premium (assuming you haven’t made any claims, of course). If, however, more than 14 days have passed, you won’t be able to get your premium refunded.

A quick guide to the fine print of Jetstar Travel Insurance policies

Once you’ve shortlisted a travel insurance policy that suits you, you’ll need to make sure you understand all the finer details so you don’t encounter any obstacles if it comes time to make a claim. Here are just a few key points you’ll need to keep in mind:

• It’s a good idea to familiarise yourself with what’s excluded in the policy. For example, Jetstar will not pay a claim if the incident in question involved extreme sports, competitive sports, off-piste snow activities, outdoor rock climbing or similar activities. You also won’t be eligible to make a claim if your actions were irresponsible or illegal.
• You won’t receive any cover for pregnancy or childbirth, except in the case of complications before the 26th week of pregnancy, or childbirth before the 26th week which was spurred by an accidental injury. For more information about travelling while expecting, read our travel insurance for pregnancy guide.
• If you are injured and require hospitalisation or emergency transport services, or you wish to return home early for any reason and wish to receive payment, you’ll need to contact Travel Guard as soon as possible to inform them of your situation. You’ll need to follow their instructions if you don’t want your claim to be affected.
• You’ll need to sort out your claim within 30 days of returning to Australia. Be sure you fill out the claim form carefully, and include any relevant documents, such as receipts, original invoices and vouchers, as this will ensure the process is handled as quickly as possible.
• In the case of lost, stolen, or damaged items, it’s up to you to provide proof of ownership. Without this, Jetstar is not obligated to make any payment to you.
• There is a policy excess of $250 for each event per insured person. 

How do I make a claim with Jetstar Travel Insurance?

If an incident occurs at some point during your trip and you need to make a claim, it will have to be done within 30 days of the completion of your trip. To make sure the claims process goes as smoothly as possible, you’ll need to have the following:

• Documents relevant to your loss or expenses, such as original invoices, receipts and vouchers
• Your Certificate of Insurance
• Any supporting information

And if you’d like some more information on making a claim, be sure to check out our travel insurance claims guide.

Wondering what other travellers think of Jetstar Travel Insurance? Check out how the Mozo community has rated it on trustworthiness and value for money.

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