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AGL Gas

AGL

After turning on the first gas street lamp in Sydney in 1841, AGL has come a long way as one of Australia’s oldest energy providers. AGL also received a 2019 Mozo Experts Choice Award for its gas plan in Queensland. 

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Who is AGL?

AGL sells and markets energy related products to domestic as well as business customers across NSW, Victoria, South Australia and Queensland. It provides gas, electricity as well as renewable energy products and services to more than 3 million customers in Australia.


AGL availability

ACT NSW QLD NT SA TAS WA VIC

Where is AGL gas available?

AGL provides gas related products and services for residents as well as small businesses across NSW, Victoria, South Australia and Queensland. If you’re looking for energy plans in one of these states, you may be eligible to apply to AGL.

AGL gas plans and packages

AGL provides a number of individual gas plans as well as dual energy services. The deal options will depend on whether you:

  • Always pay on time
  • Opt for flexible rates with a short term package
  • Lock in your plan for a longer duration at a fixed monthly price
  • Set up a direct debit account
  • Sign-up and manage your AGL account online

AGL plans

  • Gas


Key features for gas plans with AGL

Sustainable energySustainable energy

AGL has been working towards a clean energy future in Australia by focusing on becoming a developer of low emission and renewable energy generation. Apart from developing their renewable energy generation capacity, their gas storage projects also form an important part of this strategy.

Flexible payment optionsFlexible payment options

AGL offers both online as well as offline payment options. You can pay your energy bills via direct debit, Credit Card, BPAY or PayPal. Alternatively, you can mail a cheque or money order to AGL, or go to a post office to make the payment in person.

Bill frequencyBill frequency

You can opt for monthly or quarterly bills depending on how often you like to audit your bills.

Online accountOnline account

For those who like to manage their accounts on the go, AGL provides easy digital solutions in terms of setting up a plan, viewing and paying your bills and evaluating your energy usage.

Flybuys PointsFlybuys Points

If you have a Flybuys account, you can even link this with your AGL account and earn one point for every dollar spent on energy.

Concessions and rebatesConcessions and rebates

There are several concessions and rebates valid for different states such as the Reticulated Natural Gas Rebate in Queensland and the Emergency Financial Assistance in South Australia. But you will have to check on the eligibility criteria for these rebates as they could change from time to time.

Energy auditEnergy audit

My AGL IQ® is a free tool developed by AGL that can track the amount of energy you are using and your usage charges. If you complete your home profile on the tool, it’ll help you set tailored goals and send you tips targeted to your needs.


Switching and moving with AGL gas

Given that your energy needs can change from time to time, it is important to have the flexibility to switch or move your account from one provider or location to another. AGL gives its customers the option to switch and move their energy accounts easily and you can do it completely online. If you plan to switch to AGL, in terms of documentation, you’ll need to provide a form of personal identification such as your driver’s license, Medicare card or passport along with a valid email address.

If you’re an existing customer and you’re moving home, you can arrange for your energy connection to be moved online or over the phone. AGL’s customer care is active 24 hours a day all through the week. They even have a separate number for hearing impaired customers. However, they will need a notice of one business day as well as safe access to the electricity meter before your connection can be moved. You will however, need to check on the eligibility criteria for moving your connection in specific regional locations.

AGL customer reviews

The Mozo community has rated AGL’s energy related products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

AGL Gas

Overall 7.0

Price

Bill clarity

Customer service

Green Friendly

187 Reviews

Recent AGL gas reviews

AGL

AGL Gas review

Overall rating   1 / 10

Poor customer service

Their customer service needs to be improved if they want to keep their customers.

Full review

Their customer service needs to be improved if they want to keep their customers.

    Price   4 / 10

    Bill clarity   4 / 10

    Customer service   2 / 10

    Green Friendly   3 / 10

Less

Margaret, Victoria, reviewed 16 days ago

AGL

AGL Gas review

Overall rating   10 / 10

Great customer service and competitive rates

Service is great and they give me the best discounts!

Full review

Service is great and they give me the best discounts!

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

Less

Kevin, New South Wales, reviewed 17 days ago

AGL

AGL Gas review

Overall rating   10 / 10

Awesome

Wanted to thank AGL for being my gas provider, they are the best.

Full review

Wanted to thank AGL for being my gas provider, they are the best.

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

Less

Michael, Queensland, reviewed 21 days ago

AGL

AGL Gas review

Overall rating   6 / 10

Overall I am satisfied with the results

I switched from kleenheat to AGL for a better discount. Their bills could be more user friendly and better set out.

Full review

I switched from kleenheat to AGL for a better discount. Their bills could be more user friendly and better set out.

    Price   5 / 10

    Bill clarity   6 / 10

    Customer service   4 / 10

    Green Friendly   4 / 10

Less

Lyn, Western Australia, reviewed 11 months ago

AGL

AGL Gas review

Overall rating   10 / 10

Great customer service

We found them to be well organised. We only had to go online an order and the gas was delivered swiftly. The bottle changeover was not a hassle.

Full review

We found them to be well organised. We only had to go online an order and the gas was delivered swiftly. The bottle changeover was not a hassle.

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

Less

Michael, Queensland, reviewed 11 months ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Compare AGL

Discover the best energy plans for your home by comparing AGL’s electricity and gas packages with other energy providers on Mozo’s comparison tool. It’s easy, just enter your postcode and see the best energy options for you, then apply.

  • Compare Energy

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