AGL Gas

After turning on the first gas street lamp in Sydney in 1841, AGL has come a long way as one of Australia’s oldest energy providers. AGL also received a 2020 Mozo Experts Choice Award for best Small Business Gas Plan gas plan in Queensland. 

Who is AGL?

AGL sells and markets energy related products to domestic as well as business customers across NSW, Victoria, South Australia and Queensland. It provides gas, electricity as well as renewable energy products and services to more than 3 million customers in Australia.

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Where is AGL gas available?

AGL provides gas related products and services for residents as well as small businesses across NSW, Victoria, South Australia and Queensland. If you’re looking for energy plans in one of these states, you may be eligible to apply to AGL.

ACT NSW QLD NT SA TAS WA VIC
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AGL gas plans and packages

AGL provides a number of individual gas plans as well as dual energy services. The deal options will depend on whether you:

  • Always pay on time
  • Opt for flexible rates with a short term package
  • Lock in your plan for a longer duration at a fixed monthly price
  • Set up a direct debit account
  • Sign-up and manage your AGL account online

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Key features for gas plans with AGL

Sustainable energy

AGL has been working towards a clean energy future in Australia by focusing on becoming a developer of low emission and renewable energy generation. Apart from developing their renewable energy generation capacity, their gas storage projects also form an important part of this strategy.

Flexible payment options

AGL offers both online as well as offline payment options. You can pay your energy bills via direct debit, Credit Card, BPAY or PayPal. Alternatively, you can mail a cheque or money order to AGL, or go to a post office to make the payment in person.

Bill frequency

You can opt for monthly or quarterly bills depending on how often you like to audit your bills.

Online account

For those who like to manage their accounts on the go, AGL provides easy digital solutions in terms of setting up a plan, viewing and paying your bills and evaluating your energy usage.

Flybuys Points

If you have a Flybuys account, you can even link this with your AGL account and earn one point for every dollar spent on energy.

Concessions and rebates

There are several concessions and rebates valid for different states such as the Reticulated Natural Gas Rebate in Queensland and the Emergency Financial Assistance in South Australia. But you will have to check on the eligibility criteria for these rebates as they could change from time to time.

Energy audit

My AGL IQ® is a free tool developed by AGL that can track the amount of energy you are using and your usage charges. If you complete your home profile on the tool, it’ll help you set tailored goals and send you tips targeted to your needs.

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Switching and moving with AGL gas

Given that your energy needs can change from time to time, it is important to have the flexibility to switch or move your account from one provider or location to another. AGL gives its customers the option to switch and move their energy accounts easily and you can do it completely online. If you plan to switch to AGL, in terms of documentation, you’ll need to provide a form of personal identification such as your driver’s license, Medicare card or passport along with a valid email address.

If you’re an existing customer and you’re moving home, you can arrange for your energy connection to be moved online or over the phone. AGL’s customer care is active 24 hours a day all through the week. They even have a separate number for hearing impaired customers. However, they will need a notice of one business day as well as safe access to the electricity meter before your connection can be moved. You will however, need to check on the eligibility criteria for moving your connection in specific regional locations.

AGL customer reviews

The Mozo communicty has rated AGL products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

The Mozo community has rated AGL’s energy related products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

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AGL Gas
Overall
7.1 /10
Price
Bill clarity
Customer service
Green Friendly
215 reviews

Recent AGL gas reviews

  • AGL Gas review

    Overall rating   5 / 10
    I just want a simplified and reasonable bill.

    I received a call from them to change my plan. I didn't understand any of it on the phone, and felt rushed and pressured to change on the spot without knowing what I was changing to. It didn't feel good to be cornered like that.

    Price
    5 / 10
    Bill clarity
    2 / 10
    Customer service
    6 / 10
    Green Friendly
    3 / 10
    Less
    Sam, Victoria, reviewed 3 days ago
  • AGL Gas review

    Overall rating   9 / 10
    Great energy provider, happy to help!

    First time using gas at a property so don't really have too much to compare it to but AGL are always super helpful, provide easy to read bills and are more than happy to assist if I ever have any questions. Gas was connected on time when we moved in as well- no complaints!

    Price
    8 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Less
    Courtney, New South Wales, reviewed 6 days ago
  • AGL Gas review

    Overall rating   7 / 10
    Great.

    They give us a good discount and flybuys.

    Price
    7 / 10
    Bill clarity
    7 / 10
    Customer service
    7 / 10
    Less
    Leanne, Western Australia, reviewed 7 days ago
  • AGL Gas review

    Overall rating   6 / 10
    Very satisfied

    I’ve never had any service problems. They attended quickly when a leak was reported & they email bills & discount renewal reminders.

    Price
    6 / 10
    Bill clarity
    7 / 10
    Customer service
    8 / 10
    Green Friendly
    4 / 10
    Less
    Donna, New South Wales, reviewed 21 days ago
  • AGL Gas review

    Overall rating   10 / 10
    Clear and precise.

    AGL were upfront with their costs, and made it easy to change service providers.

    Price
    9 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Linda, New South Wales, reviewed 24 days ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

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