Owned by the Tasmanian state government, Aurora Energy is a 100% Tasmanian energy retailer that is committed towards supporting local communities and catering to energy needs at competitive prices.
Aurora Energy supplies electricity and gas throughout Tasmania. If you’re looking for energy packages in Tasmania, you may be eligible to apply to Aurora Energy.
You can choose from a number of energy packages offered by Aurora Energy. Depending on the kind of services you are looking for, you can choose between different deals. For example, you can go for a plan that gives you a heating discount, or you could choose an account that offers discounts if you pay using direct debits. If you are looking to switch to renewable energy for your home, you can look at Aurora Energy’s government accredited AuroraGreen products.
If you want to support sustainable energy solutions in Australia, you can opt for AuroraGreen, which is government-accredited renewable energy generated from the wind.
You can choose from a number of convenient options to pay your bills with Aurora Energy. You can make the payment online using your credit card, BPAY or direct debit. Alternatively, you can also post your cheque or money order, or if you’d rather go yourself to make the payment you can take your bill to a Post Office to pay by cash, cheque or EFTPOS.
If you think that it makes more sense for you to pay out your bills in smaller instalments instead of letting them pile up over a quarter, you can go for Aurora Energy’s periodical payments option. You can choose from a number of different intervals as well as payment options to for this kind of bill smoothing.
You could be eligible for a number of concessions and rebates such as the Annual Electricity Concession or the Life Support Concession. Look up the eligibility criteria for these concessions on Aurora’s website and if you think you could avail any of these, you can call their customer service centre for further information. Apart from the government schemes, Aurora Energy also has a Hardship Policy, which seeks to help financially vulnerable customers. If you think you need support paying your bills, you can enter the Your Energy Support (YES) Program.
You can easily view and manage your energy bills, track your electricity consumption and pay your bills online by signing up for Aurora Online.
You can easily switch or move your electricity plan with Aurora Energy. All you need to do is fill up an online form and request for the transfer. The form is quite straightforward, it will require you to provide some basic information such as your contact number, email address and identification documents such as a copy of your passport, driver’s licence or birth certificate.
But if you need the connection to be installed on the next business day then you will have to call their customer care department, which is operational from Monday to Friday, 8am to 6pm.
The Mozo communicty has rated Aurora Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
The Mozo community has rated Aurora Energy’s products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
Unimpressed by this provider, however with lack of choice in my state and no competition. Allows customer service and satisfaction to be an after thought. There would be in some instances where more colourful language could be used to describe treatment from said company but overall sub-par to average
I'm happy with Aurora Energy. Its green Hydro cannot compare with the mainland.
Aurora has been my electricity provider from when it was Hydro Electric Commission, a long time , always reliable, consistently good customer service, was mostly Hydro until last few years when they have branched out into the wind and solar and are looking at other renewables as well. I have always found them most helpful in all things and have only ever experienced a couple of failures in supply which they were very quick to rectify. I would recommend them to anybody without hesitation
I am not really happy with this provider. They didn't send me an account for over 6 months as they were transferring to a new system, but I am a pensioner and I need to budget for these things and I couldn't do that because I didn't know how much my bill was. Yet they could send me out other emails, but not the one I. needed. Pick up your game AURORA.
Energy costs are too high and services are not always good. I had a query on a recent account which was over 6 months late which has now been rectified however it too quite a while to get it sorted.
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If your energy bill is beginning to pinch you (or even if it’s not!), it’s a good idea to shop around to check if you can get a better deal than the one you have. Chances are, you might just find a plan that could save you hundreds of dollars in a year. Just type in your postcode into Mozo’s convenient comparison tool and compare Aurora Energy with other providers in your area and see what is the best plan for your home.