Aurora Energy

Aurora Energy retails electricity and gas to homes and businesses across Tasmania. An environmentally conscious company, it sources the majority of its electricity from renewable sources including hydro, wind power and solar. And in 2020, Aurora Energy took out a whopping four 2020 Mozo People's Choice Awards

Who is Aurora Energy?

Owned by the Tasmanian state government, Aurora Energy is a 100% Tasmanian energy retailer that is committed towards supporting local communities and catering to energy needs at competitive prices.

Compare energy

Find energy plans available in your area in just seconds.

map icon

Where is Aurora Energy available?

Aurora Energy supplies electricity and gas throughout Tasmania. If you’re looking for energy packages in Tasmania, you may be eligible to apply to Aurora Energy.

ACT NSW QLD NT SA TAS WA VIC
energy icon

Aurora Energy electricity plans and packages

You can choose from a number of energy packages offered by Aurora Energy. Depending on the kind of services you are looking for, you can choose between different deals. For example, you can go for a plan that gives you a heating discount, or you could choose an account that offers discounts if you pay using direct debits. If you are looking to switch to renewable energy for your home, you can look at Aurora Energy’s government accredited AuroraGreen products.

key icon

Aurora Energy features to keep in mind

AuroraGreen

If you want to support sustainable energy solutions in Australia, you can opt for AuroraGreen, which is government-accredited renewable energy generated from the wind.

Flexible payment options

You can choose from a number of convenient options to pay your bills with Aurora Energy. You can make the payment online using your credit card, BPAY or direct debit. Alternatively, you can also post your cheque or money order, or if you’d rather go yourself to make the payment you can take your bill to a Post Office to pay by cash, cheque or EFTPOS.

Periodical payments

If you think that it makes more sense for you to pay out your bills in smaller instalments instead of letting them pile up over a quarter, you can go for Aurora Energy’s periodical payments option. You can choose from a number of different intervals as well as payment options to for this kind of bill smoothing.

Concessions and discounts

You could be eligible for a number of concessions and rebates such as the Annual Electricity Concession or the Life Support Concession. Look up the eligibility criteria for these concessions on Aurora’s website and if you think you could avail any of these, you can call their customer service centre for further information. Apart from the government schemes, Aurora Energy also has a Hardship Policy, which seeks to help financially vulnerable customers. If you think you need support paying your bills, you can enter the Your Energy Support (YES) Program.

Online account

You can easily view and manage your energy bills, track your electricity consumption and pay your bills online by signing up for Aurora Online.

truck icon

Switching and moving with Aurora Energy

You can easily switch or move your electricity plan with Aurora Energy. All you need to do is fill up an online form and request for the transfer. The form is quite straightforward, it will require you to provide some basic information such as your contact number, email address and identification documents such as a copy of your passport, driver’s licence or birth certificate.

But if you need the connection to be installed on the next business day then you will have to call their customer care department, which is operational from Monday to Friday, 8am to 6pm.

Aurora Energy customer reviews

The Mozo communicty has rated Aurora Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

The Mozo community has rated Aurora Energy’s products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

Icon of Electricity
Aurora Energy Electricity
Overall
6.1 /10
Price
Bill clarity
Customer service
Green Friendly
327 reviews

Recent Aurora Energy electricity reviews

  • Aurora Energy Electricity review

    Overall rating   9 / 10
    Never let us down

    Have come through for us repeatedly.

    Price
    9 / 10
    Bill clarity
    9 / 10
    Customer service
    9 / 10
    Green Friendly
    9 / 10
    Less
    Scott, Tasmania, reviewed 3 months ago
  • Aurora Energy Electricity review

    Overall rating   5 / 10
    Not enough options in Tas to keep them competitive

    Not enough options in Tas to keep them competitive.

    Bill clarity
    6 / 10
    Customer service
    8 / 10
    Green Friendly
    4 / 10
    Less
    Clancy, Tasmania, reviewed 3 months ago
  • Aurora Energy Electricity review

    Overall rating   10 / 10
    Overall good company

    We only have one provider in our entire state but thankfully they do a great job. When and if we have lost power they have fixed it right away. Very rarely do we have a power loss which is wonderful, even in peak summer. Pricing is expensive however but all of them are. The couple of times we have called for various reasons they have been exceptionally polite, helpful and give a quick resolution. All in all, a good company.

    Price
    0 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Less
    Sandy, Tasmania, reviewed 5 months ago
  • Aurora Energy Electricity review

    Overall rating   10 / 10
    Great customer service.

    I've only ever dealt with Aurora. Never had a problem if service is needed. Always fast and fixed.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Joanne, Tasmania, reviewed 6 months ago
  • Aurora Energy Electricity review

    Overall rating   10 / 10
    Hydro supplied.

    I like Aurora as most of our power is from our hydro dams, sent to us at a fairly reasonable rate and most of the time very reliable.

    Price
    9 / 10
    Bill clarity
    9 / 10
    Customer service
    8 / 10
    Green Friendly
    10 / 10
    Less
    Brenda, Tasmania, reviewed 10 months ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    Compare Aurora Energy

    If your energy bill is beginning to pinch you (or even if it’s not!), it’s a good idea to shop around to check if you can get a better deal than the one you have. Chances are, you might just find a plan that could save you hundreds of dollars in a year. Just type in your postcode into Mozo’s convenient comparison tool and compare Aurora Energy with other providers in your area and see what is the best plan for your home.

    Compare energy

    Find energy plans available in your area in just seconds.