Aurora Energy

Aurora Energy retails electricity and gas to homes and businesses across Tasmania. An environmentally conscious company, it sources the majority of its electricity from renewable sources including hydro, wind power and solar. And in 2020, Aurora Energy took out a whopping four 2020 Mozo People's Choice Awards

Who is Aurora Energy?

Owned by the Tasmanian state government, Aurora Energy is a 100% Tasmanian energy retailer that is committed towards supporting local communities and catering to energy needs at competitive prices.

Compare energy

Find energy plans available in your area in just seconds.

map icon

Where is Aurora Energy available?

Aurora Energy supplies electricity and gas throughout Tasmania. If you’re looking for energy packages in Tasmania, you may be eligible to apply to Aurora Energy.

ACT NSW QLD NT SA TAS WA VIC
energy icon

Aurora Energy electricity plans and packages

You can choose from a number of energy packages offered by Aurora Energy. Depending on the kind of services you are looking for, you can choose between different deals. For example, you can go for a plan that gives you a heating discount, or you could choose an account that offers discounts if you pay using direct debits. If you are looking to switch to renewable energy for your home, you can look at Aurora Energy’s government accredited AuroraGreen products.

key icon

Aurora Energy features to keep in mind

AuroraGreen

If you want to support sustainable energy solutions in Australia, you can opt for AuroraGreen, which is government-accredited renewable energy generated from the wind.

Flexible payment options

You can choose from a number of convenient options to pay your bills with Aurora Energy. You can make the payment online using your credit card, BPAY or direct debit. Alternatively, you can also post your cheque or money order, or if you’d rather go yourself to make the payment you can take your bill to a Post Office to pay by cash, cheque or EFTPOS.

Periodical payments

If you think that it makes more sense for you to pay out your bills in smaller instalments instead of letting them pile up over a quarter, you can go for Aurora Energy’s periodical payments option. You can choose from a number of different intervals as well as payment options to for this kind of bill smoothing.

Concessions and discounts

You could be eligible for a number of concessions and rebates such as the Annual Electricity Concession or the Life Support Concession. Look up the eligibility criteria for these concessions on Aurora’s website and if you think you could avail any of these, you can call their customer service centre for further information. Apart from the government schemes, Aurora Energy also has a Hardship Policy, which seeks to help financially vulnerable customers. If you think you need support paying your bills, you can enter the Your Energy Support (YES) Program.

Online account

You can easily view and manage your energy bills, track your electricity consumption and pay your bills online by signing up for Aurora Online.

truck icon

Switching and moving with Aurora Energy

You can easily switch or move your electricity plan with Aurora Energy. All you need to do is fill up an online form and request for the transfer. The form is quite straightforward, it will require you to provide some basic information such as your contact number, email address and identification documents such as a copy of your passport, driver’s licence or birth certificate.

But if you need the connection to be installed on the next business day then you will have to call their customer care department, which is operational from Monday to Friday, 8am to 6pm.

Aurora Energy customer reviews

The Mozo community has rated Aurora Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

The Mozo community has rated Aurora Energy’s products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

Icon of Electricity
Aurora Energy Electricity
Overall
Price
Bill clarity
Customer service
Green Friendly
506 reviews

Recent Aurora Energy electricity reviews

  • Aurora Energy Electricity

    Easy to use no stress system

    Aurora energy is so great, they have allowed me to pay my bill in fortnight sums averaged out to a certain amount of money automatically comes out of my bank account.

    Price
    Bill clarity
    Customer service
    Green Friendly
    Less
    John, Tasmania, reviewed 3 months ago
  • Aurora Energy Electricity

    they sell power and send big bills

    for a long time Tasmanians have only been able to access aurora energy so its kinda defacto here. energy prices are outrageous country wide. they are ok but what do they have to really do but keep the lights on?

    Price
    Bill clarity
    Customer service
    Green Friendly
    Less
    Alex, Tasmania, reviewed 5 months ago
  • Aurora Energy Electricity

    Making do

    Aurora has been the leading electricity provider in Tasmania for a long time. Possibly the only one available for as long as I have dealt with power bills. If we had more options I believe prices may be more competitive and affordable for the average household. Customer service is overall good, as is power outage updates on the internet.

    Price
    Bill clarity
    Customer service
    Green Friendly
    Less
    Ashley, Tasmania, reviewed 12 months ago
  • Aurora Energy Gas

    Aurora is really the only gas procurer in tas

    I'm on gas and electricity and it costs me a ridiculous amount per quarter with both bills

    Price
    Bill clarity
    Customer service
    Green Friendly
    Less
    Tristan, Tasmania, reviewed 12 months ago
  • Aurora Energy Electricity

    Aurora Energy is an OK electricity provider

    We don't have a lot of choice of energy providers in Tasmania. I think electricity charges are too high especially considering that Tasmania makes a lot of its own energy and exports it elsewhere. Aurora is an OK electricity provider and I haven't experienced any problems with the company to complain of.

    Price
    Bill clarity
    Green Friendly
    Less
    Helen, Tasmania, reviewed 12 months ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews. Financial providers may, from time to time, offer incentives for reviews, regardless of the sentiment of the reviews.

    Compare Aurora Energy

    If your energy bill is beginning to pinch you (or even if it’s not!), it’s a good idea to shop around to check if you can get a better deal than the one you have. Chances are, you might just find a plan that could save you hundreds of dollars in a year. Just type in your postcode into Mozo’s convenient comparison tool and compare Aurora Energy with other providers in your area and see what is the best plan for your home.

    Compare energy

    Find energy plans available in your area in just seconds.