Elysian Energy are a start-up company based in Melbourne that believe every household deserves a good deal on their energy plans. With Elysian Energy, there are no gimmicks or tricks, just simple electricity plans with fair pricing.
At the moment, Elysian Energy is available everywhere in Australia except Northern Territory and Western Australia.
Elysian Energy offers energy plans for households and businesses. If you want to sign up, you’ll need to put in your postcode to view plans available for your area. There are four residential plans available with Elysian Energy that are based on the size of a household. Each plan features no exit fees, no lock-in contracts and an additional hot water and solar pack.
With Elysian Energy there are no special discounts, only reliable low prices.
You’ll get a credit at the end of the month for unused energy in your plan. Though you will have to pay extra for any additional energy used.
Elysian Energy work to ensure you’re on the most appropriate plan - if you use less than 25% of your energy plan, you’ll change to a smaller plan and if you’ve used more than 10%, you’ll be moved onto the next plan.
Elysian Energy are 100% Aussie-owned and operated, so if you ever need to enquire about your energy plan, you’re guaranteed to speak to someone in Australia.
If you’ve got a solar system, Elysian Energy will provide an additional pack, allowing for an extra 300 KWh of net generated energy. Generation above or below this amount will be credited or debited to next month’s bill.
Households that have a dedicated supply for electricity hot water will receive an additional 150 KWh of energy through the dedicated supplier. Usage above this amount will be debited to your next bill.
If you’re interested in switching to Elysian Energy, you can sign up online. Once you start filling out your details, you will be asked if you’re switching from another provider or are moving in. You’ll then be able to select a plan available for your area. If you’d like more information on how to switch from your current provider, get in touch with the Elysian Energy customer service team.
The Mozo community has rated Elysian Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
overall good energy provider but slow service
Deceptive company clearly set up to: 1. Lure the new customer with an attractive plan and then 2. Rapidly increase plan costs (within 1 month of sign-up!) an unreasonable amount (i.e. in my case rise of single rate from 14 cper kWhr to 30c per KWhr for peak and 21c for shoulder. 3. Hoping that customer will not realise or be fatigued with the shopping around & changing provider process and hence passively not complain, and continue the plan. Which is a completely unreasonable rip-off. The claim that it reflects market rises in power costs is laughable. Going back to Origin that forms market benchmark (supposedly expensive) sees the rate being cheaper than when i was them 3 months ago. Half the price of the Elysian new plan price hike!
I signed up with Elysian Energy after transferring from Red Energy three months ago as Red was becoming too expensive. I found Elysian to offer a better deal in terms of rates however I quickly found their service to be dysfunctional and disorganised.
Power always on. Price originally made sense for our usage, but then after one month of higher than usual usage, they switched the account to a different tier. That saved us money - yay! Thanks. But then they kept us at the higher tier even though usage went back to usual following - boo! Just moved house and changed over to the embedded supplier. Went to Elysian's website to disconnect/denergise the service. Followed the link to find that it can only be done by phone. Several days and several calls and several hours of being on hold and several times of requesting a call back, finally got to speak to a live human - whew! This was three days after the originally desired disconnect date (long after vacating the old place, end of lease cleaning, etc...). At first was told it could be disconnected within 24 hours because it's a smart meter. Then told that no, it will not be for another 5 days. All the while I assume we are on the hook for connection and usage charges since they could not manage to answer the phone a week earlier.
This supplier failed to tell me I had to pay the package price in advance, so they withheld $35 from me when I needed to go to a higher usage package.
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Want to find out if Elysian Energy can make a difference to your energy bill? Head on over to Mozo’s energy comparison tool to compare Elysian Energy with some of the other retailers available in your area.