After returning my signed documents to Tic Toc lawyers and not hearing anything, I chased up with them what is happening only to be told that the paperwork had been sent to my settlement agent. As I had not been advised that I needed to get an agent prior to finalising so therefore there was no agent, I asked what would have happened if I had not chased up the delay. The online chat told me that I had to have a conveyancing officer which I argued it was not a legal requirement but rather just the "easiest" way to complete the transaction. It is obvious that once Tic Toc get the commission from signing up a customer to Adelaide Bank they forget about them.
I like this bank because the interest rates are competitive and the customer service at my local branch is outstanding. There are a lot of pros which include ample ATM accesses (being part of Westpac), great customer service, great online/mobile banking experience. The only con I have experienced thus far is when I went into the branch to apply for a guarantor release the branch manager was unsure of the new online application process. This made me slightly uncertain about whether we were doing it correctly. However, she quickly assured me by making phone calls and double checking certain questions.
Really friendly when you call with a problem, not of their making. Easy to use, no issues.
Bendigo Bank provides a reliable, friendly service to regional people. It is close by, convenient, the service is comprehensive, competitive rates and they also reinvest in the local community.
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