I'm very disappointed with AIMS. I felt i was treated poorly in a very unprofessional manner. They charge a very high interest rate of 5.5% while everyone around is at 3%. They don't take me serious, they only send statements once a year, and i have no idea if my payments are processed correctly. The staff are so rude, so arrogant. I contacted the sydney head office and they are so rude i wanted to swear at them. But of course they do everything on the phone cause they don't want evidence. I wish my family never signed with them, it has been a big headache, I'm looking for another lender, one big mistake with these people.
Do not use AIMS home loans. The manager is willing to cost a customer money on his home loan because their conveyancer has a bad attitude. The most disorganised inflexible bank around..... Use any other bank but AIMS home loans are terrible :( :( :(
Excellent service but wait that's not all. They offer a wide range of loans for such a small credit union. I'm referring to the IMB credit union. Take time to check it out.
AIMS' home loan is one of the best in Australia in my opinion. I didn't rate them that highly cause they made some mistakes, but it's ok to make mistakes, that's how we learn!
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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