I have to say, I worked previously for a major telco, in a variety of roles but I relate to HR and Senior Training & Development Manager. I would without blinking an eye employ any of FOH or BOH Customer Service Agents. The level of actual care they have when you're either at the counter or on the phone goes beyond what I have had the pleasure of spending time with. They can also quickly assess the situation and think outside the business rules box. They seem to genuinely care and always have time for a small conversation that is not work related whilst multi tasking at the same time. Every time I do business with them, I always walk out smiling. I enjoy going to this bank.
Competitive rates, great customer service and handy ATM. I have banked with them for years and have always found their service to be good.
I love the service from the staff I get and hours that your bank gives to their customers which is working on Saturday.
I had had this debit card for a while now and I have never had a problem with it, it is easy to transfer money and pay wave to pay for most products. I have lost it a couple times and the customer service was very helpful and kind in assisting me to get another one and cancel my lost one
Pros: Much better customer service than my previous bank, little or no waiting in queues, great website and phone app. I have never had to wait more than a minute or so on the phone. Cons: Would like to see more ATMs, though the free use of Rediteller is great.
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