The interest rates are too high and the bank is not flexible with payment dates as they charge fees every time the payment falls on a weekend.
Great bank - friendly
The old fashioned service is still availale at my branch, they all know me by name. They also take calls with no notice. If they can help you they will go above and beyond and with a smile on there face
Staff went above & beyond to help me get what I needed even when I had almost given up getting the info I needed to be approved. Cassy explained everything I was unsure of & in such a manner that I could understand. & I wasn't rushed into signing anything until I was sure that I knew what was involved & was ready to sign, & I knew there were no 'hidden' fees or charges.
Great customer service, competitive rates, they go the extra mile.
That always helpful
Great service, they all say hello by name when they see you no matter how long since being at branch.
A good lender, cheap rates and interest but lacking in trust and reliability somewhat.
Up until this year I had a fantastic BOQ Bank Manager who went out of his way to be of assistance, unfortunately he is moving on and I was reassigned to another branch in Brisbane. I was attempting to get a small loan for my daughter so she can get a good credit rating in the future. I have a lot of business with BOQ so was happy to go as a joint lender with her. What a debacle. After 3 weeks of having to provide every little detail of pretty much every account I have with every financial institution, including past 3mths of statements for 4 other institutions etc etc I got totally fed up with the entire process. This process was way too bureaucratic and was incredibly time consuming as well as being frustrating. In the end I cancelled the application and just gave my daughter the funds from savings. What a total waste of time. My intention is to move away from BOQ at the earliest convenience and I would definitely NOT recommend BOQ to others.
were very helpful @ all stages of obtaining the loan, and their after sales service was excellent. Very helpful to lead older people through all stages
Boq is the worst bank I have ever had the pleasure of dealing with. I received a loan as part of a motorbike finance, I am currently two years ahead in the repayments however I keep receiving phone calls if I am 2 days late on my current monthly payment. Being a sub contractor that gets paid monthly I am at the mercy of the businesses paying me on time, I have a note on my account that indicates the situation and that payments are always made however can be two weeks late due to my situation. This bank doesn't give any consideration if you do the right thing and get ahead unlike my every day personal bank. Their staff do not look at your account before they contact you and are rude when they do call. Avoid boq like the plague.
I RECENTLY HAD A PERSONAL LOAN WITH THE BANK OF QUEENSLAND AND FINALLY PAID OF THE FINAL PAYMENT IN THE LAST TWO WEEKS. THE BANK HAVE ALWAYS BEEN POLITE AND THE CUSTOMER SERVICE WAS EXCELLENT.
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Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 8.00% would cost $36,647.51 including fees.
Terms from 1 to 10 years. Representative example: a 5 year $30,000 loan at 7.99% would cost $36,738.90 including fees.
Terms from 1 to 5 years. Representative example: a 3 year $10,000 loan at 6.79% would cost $11,380.22 including fees.
Terms from 1 to 5 years. Representative example: a 5 year $30,000 loan at 6.99% would cost $36,133.67 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 12.69% would cost $41,420.45 including fees.
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