Their general banking procedures are very clunky - could never do anything I asked over the phone, instead requiring me to send a 'secure message' via online banking (that times out before you are done without telling you! and you lose the message you've carefully composed when you try to send), then once you re-type your instructions, you require an sms code to even be able to send the message, despite the fact that you are logged into your online banking and sending the message from and within their secure mailbox! Then they call you on the phone to confirm your instructions despite refusing to accept your instructions over the phone in the first place. There is also no way to get more than $10K (either transfer or bpay) via online banking, regardless of your transfer limits without incurring a substantial fee. I'm switching, I've had enough hassle!
Good and easy service, easy communication. They fix problems and give good advice. As well as being a well known bank internationally.
They've got good customer service and you don't wait in queues to be served .
I have no complaints ,I'm fully satisfied with all kind of services.
It's ok I guess
Most of us hate banks. But we Love the Bank of Sydney. They greet you by name, provide on the spot advice on banking options and opportunities and genuinely care about you as a customer.
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