The team at Coastline go out of their way to make us feel welcome when we enter the branch whether it's just for a minor withdrawal or submit an application for a loan. They know our names, which cannot be said for many banking institutions. That makes us feel valued, and not just a member number.
Coastline Credit Union & the staff that work there have always been helpful, knowledgeable, friendly & will go out of their way to find out what you want to know or fix anything. They are amongst the first the pass on any savings to you & have never pipped us off when the reserve bank has dropped there percentage rates. We wouldn't go anywhere else for our banking or borrowing needs.
When I went to two other banking institutions that I had 1. Used since the early 80's and 2. Had two previous home loans with, neither of these would consider giving me a new home loan when I needed. I was in the middle of a property settlement after a marriage split, my mother had just passed away and then I was turned away from becoming independent and providing a new family home for myself and my daughter. I approached CCU in my hometown and they took a gamble on me. I was so impressed I made a promise that I was going to pay this home loan off within the next 10 years. This banking institution helped give me back my faith in myself and in the local community to support, along with a fee free access card. They have been supportive and I know others who have been in similar situations that they look after. Well done CCU, Kempsey, NSW.
Best place to have your money, loan easy to redraw, great interest on fixed deposits. Fantastic customer service they know us by name and help with anything and are always available.
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