There are not many ATM's around that use this card. I find it very rare to see one down the street. This causes a $2.00 to $2.50 fee every time I use another ATM.
The customer service is very good. I recently organised a car loan through Community First Credit Union and the process was excellent.
Pros-both in store service and on-line ease of use are good; -rates are competitive. Cons-shrinking number of branches makes personalised service (which is a must at times) difficult
I had always banked with banks until 15 years ago, Now I would not change for anything. They are up front, lower in fees & charges, answer their phones promptly when you have a question or problem.Their phone banking is 100% and their service is unquestionable. I would guarantee them to anyone.
When we visited the branch near us for the first time we were welcomed personally - a virtual unknown these days! The staff members were helpful and clear in their descriptions of the options my daughter had for her first savings account. We were very impressed and happy with the results!
Firstly, I am treated and greeted with warm friendly staff with a willingness to assist in any way they can. They show great respect and call me by my name. There is NEVER any rush, they spend time with me for as long as I need. I feel like one of the family with this Credit Union. Their rates for their products are by far the most competitive. Fees are minimal and I don't get any nasty surprises on my monthly statements. When I am in their branch and I want to transfer funds from one account to another they let me use their computers rather than send me home to do it on my computer. They are the most obliging people anyone could wish to deal with. When I got my mortgage with them they gave me the lowest rate for as long as they could, even then it only went up by small amount. They certainly look after me and I always enjoy going into their branch to say 'hello' and they are always interested in hearing about my travels around Australia. No commercialism here, just simple, friendly, helpful staff with products on offer that would attract anyone looking for a much better deal.
I have been with CFCU for over 10 years and it's only been just recently that I have noticed how high their fees are! I get charged almost $50 a month for fees...that's ridiculous! Also, there are no rewards or loyalty programs. The one thing that really hurt was that they were unwilling to give me a home loan of the amount that i needed (but i was able to get it from a completely different bank that I have not had anything to do with!) I am not happy with this bank at all.
Country First Credit Union provide great service & friendly staff. even though I've moved interstate I still prefer this bank for my savings account.
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Bonus rate when at least $20 is deposited each month and five Visa Debit transactions are made each month using linked Everyday or Glide transaction accounts.
No withdrawals in the month. Bonus rate for first 4 months, reverting to 0.15% rate after*
Bonus rate for the first 4 months from account opening
Increase balance by at least $300 in the month
Minimum deposit of $200 and no withdrawals in the month.
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