Pros-both in store service and on-line ease of use are good; -rates are competitive. Cons-shrinking number of branches makes personalised service (which is a must at times) difficult
I had always banked with banks until 15 years ago, Now I would not change for anything. They are up front, lower in fees & charges, answer their phones promptly when you have a question or problem.Their phone banking is 100% and their service is unquestionable. I would guarantee them to anyone.
When we visited the branch near us for the first time we were welcomed personally - a virtual unknown these days! The staff members were helpful and clear in their descriptions of the options my daughter had for her first savings account. We were very impressed and happy with the results!
Firstly, I am treated and greeted with warm friendly staff with a willingness to assist in any way they can. They show great respect and call me by my name. There is NEVER any rush, they spend time with me for as long as I need. I feel like one of the family with this Credit Union. Their rates for their products are by far the most competitive. Fees are minimal and I don't get any nasty surprises on my monthly statements. When I am in their branch and I want to transfer funds from one account to another they let me use their computers rather than send me home to do it on my computer. They are the most obliging people anyone could wish to deal with. When I got my mortgage with them they gave me the lowest rate for as long as they could, even then it only went up by small amount. They certainly look after me and I always enjoy going into their branch to say 'hello' and they are always interested in hearing about my travels around Australia. No commercialism here, just simple, friendly, helpful staff with products on offer that would attract anyone looking for a much better deal.
I have been with CFCU for over 10 years and it's only been just recently that I have noticed how high their fees are! I get charged almost $50 a month for fees...that's ridiculous! Also, there are no rewards or loyalty programs. The one thing that really hurt was that they were unwilling to give me a home loan of the amount that i needed (but i was able to get it from a completely different bank that I have not had anything to do with!) I am not happy with this bank at all.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
Intro bonus rate of 1.50% for first 3 months, reverting to 1.20% after. Deposit $2,000 each month and make 5 eligible payments from your Go Account. If you are between 18 and 25 deposit $1,000.
Ongoing bonus rate applied if in the previous month $1,000 or more is credited to the linked Day2Day Plus account and 5 eligible transactions are made by the linked account.
Bonus rate for the first 4 months from account opening
Make at least 1 deposit and no more than 1 withdrawal, including internal transfers or external payments.
Want more? Compare all 215 savings accounts in the Mozo comparison engine.Compare more savings accounts
Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.