Gateway Bank currently offers a market leading 1 year term but if you are not an existing customer be warned that this rate is an illusion as opening a term deposit with them is very difficult. My experience is that I transferred my funds to Gateway Bank as they instructed and have heard nothing from them since. I have phoned them and spoken to someone who could offer no assistance and just took down my details. I have since emailed Gateway Bank twice to confirm their receipt of my funds and got no response. I am now going to have to lodge a complaint and potentially go to the Australian Financial Complaints Authority if I cannot get a satisfactory response. I strongly recommend new customers avoid Gateway Bank as the small amount by which their term deposit rate leads competent competitors is quickly lost with your money sitting idle earning nothing while you try to find a staff member who is able to open the account.
More Gateway Bank term deposit customer reviewsIn the day and age where instant payments across different banks is a basic feature and well… just about every other feature, is missing, you’d do well to look elsewhere because these guys are living in a cave with a rock on their heads trying to work out how to light a fire with a twig. Outdated and painful to even get the account set up in the first place.
More Gateway Bank bank account customer reviewsOn-line security time out is unreasonably short. Can barely make one transaction prior to timeout activation and needing to re-loggin. Live historic transactions are only available for the previous 12 months. Historic e-statements are fragmented into 3 separate files for each month. Very cumbersome and time consuming.
Buyer beware. They claim to be a member bank but they certainly do not put their members first.
More Gateway Bank home loan customer reviewsSeems to be ok
More Gateway Bank personal loan customer reviewsFantastic customer service and a great cost for a good cover. I've been comforted that if anything happens, they are there 24/7.
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